Memorandum submitted by Consumer Direct
On our database there are around 30 complaints
for November 2004-November 2005 and 70 complaints from November
2005-November 2006 about TV Quiz channels. However, please bear
in mind that we have only been a nationwide service for some weeks.
This 70 in the last year would have been from eight of the 11
government regions, so I would expect to receive over 100 for
the next year. They vary from people receiving bills for calls
they haven't made to misleading advertising. This data relates
to Call TV Quiz shows and was sourced from the CD Central Database
which currently holds over two million records.
Consumer Direct (CD) is a telephone and online
consumer advice service, managed by the Office of Fair Trading.
The first wave of contact centres were set up in 2004 and CD became
a nationwide service in October 2006. It provides clear, practical,
impartial advice to help you sort out problems and disagreements
you may be having with suppliers of goods or services.
From overcharging to faulty goods, from dodgy
workmanship to reporting dishonest traders and scams, our advisers
are ready to offer solutions for individual problems.
It offers help and advice to every single consumer
in Great Britain (regardless of age, gender, social background
or ethnic group) who is buying or has bought goods or services.
Consumers in Northern Ireland should contact ConsumerLine for
advice and information.
The advice and information we give is free and
you can call as many times as you need to. Telephone calls are
charged for via the 0845 number, which will cost no more than
4p per minute for BT customers (other networks may vary).
17 November 2006