Evidence submitted by Byron Carnell (AUDIO
26)
1. The target waiting time for initial assessment
of hearing is 13 weeks however anecdotal evidence suggests this
is somewhat longer. However, the waiting time for provision and
fitting of hearing aids is on average 6-12 months. Audiology was
originally excluded from the Government's 18 week waiting time
target for treatment. The effect of this means Audiology slides
down the priority list for funding.
2. The Modernising Hearing Aid Services
programme and the fitting of digital hearing aids has meant an
improved service. However, waiting times have risen due to a combination
of factors, including increased demand both from people who need
a hearing aid for the first time, and those wanting to upgrade
to the new digital technology. So patients now receive a far better
service but many have to wait a long time to get it. Children
usually benefit from a priority arrangement and receive treatment
quicker.
3. For faulty hearing aids open access for
repair is offered, however if re-assessment is required then the
waiting time is in the order of 13 weeks again.
4. The capacity to treat patients depends
on whether the PCT will be in a financial position to recruit
staff, and also whether sufficient funds will be available for
purchasing hearing aids.
5. To try to alleviate waiting times the PCT
plans to use a private company ATOS in Devon from April 2007.
This is intended to reduce waiting lists and help with reassessments.
The role the private sector can play will be dependent on the
resources made available to boost service capacity.
Byron Carnell
Chairman, Devon PPI Forum
7 February 2007
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