The law of unintended consequences
12. As Sir Robin Mountfield told us, machinery of
government changes can matter. Ill-considered changes are potentially
damaging:
I should also like to draw attention to the damaging
effect of frequent changes of Departmental boundaries
cutting
up and merging different parts of different Departments is enormously
more disruptive than Prime Ministers (without direct personal
experience of such matters) generally envisage.[15]
There is, of course, a difference here between small
administrative changes and significant reorganisations. We doubt,
for example, that the transfer of the Privy Council Secretariat
from the Privy Council Office to the DCA has been enormously disruptive.
Nonetheless, it is clear that structural changes can have negative
impacts, and in ways which are not always obvious.
13. One danger in reorganisation is loss of expertise.
Rt Hon Nick Raynsford MP, a former housing and local government
minister, considered that it takes a considerable amount of time
for a knowledge base to be built up:
In general I think the areas where there was
a continuity, both a ministerial continuity and an official continuity,
tended to be the areas where you had the greatest strengths because
there was an opportunity for the collective knowledge of the department
to be used and deployed.[16]
Mr Raynsford spoke from considerable experience of
changes in government machinery; while his personal brief changed
little over his eight years in government, its location changed
several times between Departments. Between 1997 and 2001 he worked
in Environment, Transport and the Regions; for the next year,
he was in Transport, Local Government and the Regions; and from
2002 he worked for the Office of the Deputy Prime Minister. His
brief now sits within Communities and Local Government. These
frequent reorganisations brought with them turnover of staff and
changes of strategic priorities, which in his view damaged both
institutional memory and understanding of policy.[17]
14. Another former minister, Rt Hon Baroness Shephard
of Northwold, made the point that departments have very different
skill sets based on their existing functions. Only some departments
were used to running services directly, as she found out when
she presided over the merger of the Departments of Education and
Employment in 1995. Officials in the Department of Employment
had experience of running job centres, for example, whereas:
the Department for Educationand it was
just undergoing a transition at my timeran nothing, because,
of course, education was run by LEAs and universities were run
by themselvesso it was, in a sense, unrealistic to expect
officials in the Department for Education to be able to run, basically,
a bath![18]
15. Lord Butler witnessed a large number of machinery
of government changes over his 37 years in the Civil Service.
With hindsight, his considered view was that it was often a cyclical
process; functions were brought together until a department's
responsibilities were too wide, and at that point separated again.
He was not opposed to Prime Ministers being able to make changes,
but he concluded:
I have come to think, and I probably thought
this when I was in government, that the frictional cost of making
changes very often does exceed the benefit.[19]
When we asked how long it took for a new department
to settle down and be working at full effectiveness, the former
Cabinet Secretary told us "it depends on the size of the
change, but my general answer would be longer than you think"[20];
and when asked about the costs of such changes, he told us "again,
the answer is more than you think. They are very expensive."[21]
16. The costs of machinery of government changes
are not clearly identified. We do know, however, that these costs
usually have to be met from within a department's existing settlements.
Certainly the intention in the creation of the Ministry of Justice
was that costs would be met from within pre-allotted budgets;[22]
Sir Gus O'Donnell was clear that the Treasury would rarely look
kindly on a reserve bid for a structural change.[23]
Nor are the costs purely financial. The delegation of pay and
grading to different departments brings particular difficulties,
as any transfer of functions leads to complex rearrangements of
departmental pay policies; it can be years before staff previously
from different departments are fully integrated onto the same
pay and grading structures. In the meantime, there are bound to
be winners and losers, and resentment has boiled over in the past
into industrial action.
17. None of this is to say that the machinery of
government should never be changed. As the nature of society changes,
so too do the challenges faced by Government; whether the pressing
need of the day is to combat mass unemployment or international
terrorism, it is absolutely appropriate for the Prime Minister
to reallocate his resources to focus on the job in hand. Geoff
Mulgan, the former Director of the Prime Minister's Strategy Unit,
is of the view that the Departmental model itself might need to
be reconsidered; he told us that departmental turf fighting could
mean "more energy going into stopping other departments doing
things than
into pursuing the national interest".[24]
We note the efforts in Finland to restructure government in such
a way as to dispel narrow departmentalism; perhaps it is time
for a similar radical restructuring of the British government.
Dr Mulgan has suggested that we may be due a new Haldane inquiry;
we put this suggestion to Lord Butler and Professor Hood, who
both assented.[25] We
are approaching the centenary of the Haldane Report. It is time
for a fresh look at the structure of government. It may be that
the current departmental structure remains appropriate, but the
frequent changes over the last decade suggest that the time is
ripe for a new review.
18. Our primary short-term concern, however, is to
encourage Government to appreciate the real costs of such changes,
and to think long and hard about them. We asked the Minister for
the Cabinet Office, Rt Hon Hilary Armstrong MP, if she believed
machinery of government changes could have a negative impact on
ministerial and civil service performance. Her reply was:
I think you just have to get used to change
they are minor things. Goodness me, if you cannot cope with different
bits of structure you should not be in the job, really.[26]
Once again, no allowance is being made here for the
different magnitude of changes Governments can make.
19. Not all machinery of government changes are
just "minor things". Significant changes take time to
bed in, and services may suffer in the meantime. The costs are
not just financial (although these can be significant); governments
stand to lose expertise, institutional memory and strategic focus.
The benefits may well justify these costs; but we recommend that
any proposals include full and honest consideration of likely
costs before such changes are made.
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