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13 Dec 2007 : Column 800W—continued

13 Dec 2007 : Column 801W

13 Dec 2007 : Column 802W

	2001-02	2002-03	2003-04	2004-05	2005-06	2006-07	2007-08
Disability and Carers(1)
Benefit Enquiry Line	100.28	91.04	97.59	97.23	82.19	94.15	86.85
DLA/AA Helpline(2)	—	367.40	374.05	398.45	472.23	423.00	432.76
Child Support Agency	(4)—	(4)—	(4)—	(4)—	(4)—	(4)—	(5)—
Dudley	100.77	89.59	77.94	61.71	68.03	60.91	56.44
Hastings	51.86	55.58	44.01	45.78	45.80	54.25	43.26
Falkirk	83.94	72.81	78.41	59.30	59.56	64.65	53.72
Plymouth	72.89	82.18	63.18	68.99	64.64	60.40	60.54
Birkenhead and Liverpool	154.45	125.55	246.81	214.84	225.52	188.38	167.63
Belfast	66.20	73.80	86.63	78.39	65.08	78.84	67.99
Debt Management(6)
Trafford	—	—	—	—	475.13	387.37	440.63
					(8)—	(8)—	(9)—
The Pension Service(7)
Burnley	—	—	—	—	523.13	566.55	571.69
Cwmbran	—	—	—	—	302.13	301.35	325.96
Dundee	—	—	—	—	457.24	489.20	468.80
Futures	—	—	—	—	341.20	317.70	326.60
International Pension Centre inc. Medical Benefits	—	—	—	—	940.83	893.42	913.15
Leicester	—	—	—	—	315.60	304.88	320.62
London Pension Centre Newcastle	—	—	—	—	550.90	591.80	580.35
Motherwell	—	—	—	—	498.69	501.23	503.75
Seaham	—	—	—	—	400.93	390.69	394.32
Stockport	—	—	—	—	599.07	610.57	599.08
Swansea	—	—	—	—	590.26	593.08	577.20
Warrington	—	—	—	—	554.93	583.19	584.79
Bath	—	—	—	—	402.95	346.84	177.13
Birmingham	—	—	—	—	374.56	371.38	329.12
Blackpool	—	—	—	—	213.05	195.46	101.40
Dearne Valley	—	—	—	—	407.00	311.76	242.62
Goole	—	—	—	—	—	46.55	0.00
National Pension Centre	—	—	—	—	946.86	819.88	744.35
Pension Credit Application Line	—	—	—	—	8.56	6.70	4.70
Walsall	—	—	—	—	268.52	279.48	273.71
Winter Fuel Cardiff	—	—	—	—	69.12	65.07	73.33
Management and Central Support	—	—	—	—	141.39	131.43	140.87
Jobcentre Plus Contact Centre Directorate(10)
Annesley	—	—	—	—	110.20	130.92	133.80
Bangor	—	—	—	—	—	142.66	282.88
Blackburn	—	—	—	64.17	88.78	145.94	162.11
Bootle	—	—	—	47.68	95.47	173.79	193.26
Bridgend	—	—	—	50.96	148.06	311.50	329.04
Caerphilly	—	—	—	—	101.60	103.33	123.91
Clydebank	—	—	—	—	121.90	135.54	123.17
Coventry	—	—	—	29.68	107.45	191.53	275.74
Derby	—	—	—	47.29	355.71	417.68	454.07
Dundee	—	—	—	189.19	175.57	279.88	282.66
Exeter	—	—	—	—	137.60	144.97	171.34
Garston	—	—	—	111.36	126.08	265.07	277.73
Grimsby Europarc	—	—	—	—	109.00	119.14	122.46
Grimsby Crown House	—	—	—	56.1	98.03	203.81	229.87
Halifax	—	—	—	148.07	143.81	262.45	268.75
Lincoln	—	—	—	74.65	82.45	214.01	221.18
Liverpool	—	—	—	—	108.50	148.34	145.08
Lowestoft	—	—	—	114.04	181.93	230.58	243.66
Marton Mere (Blackpool)	—	—	—	124.27	158.21	204.70	211.13
Middlesbrough	—	—	—	105.59	108.04	288.36	276.77
Preston	—	—	—	—	46.40	43.99	50.34
Newcastle	—	—	—	59.7	130.00	226.00	235.22
Paisley	—	—	—	80.8	175.75	193.52	198.16
Pembroke Dock	—	—	—	200.58	205.13	221.78	228.57
Poole	—	—	—	84.76	100.88	163.99	173.35
Sheffield	—	—	—	17.86	72.70	129.28	136.71
Southend	—	—	—	—	103.20	123.35	154.59
Taunton	—	—	—	27.69	51.98	141.10	161.88
Telford New Town House	—	—	—	33.5	55.23	176.67	187.11
Telford Plaza	—	—	—	—	138.20	141.32	144.13
Torquay	—	—	—	68.68	146.57	207.93	209.20
Group Management and Central Support	—	—	—	—	39.56	93.11	112.21
(1) Staff figures as at April each year includes centre managers and support staff. (2) Staff figures not available prior to April 2002 as not retained. (3) CSA staff figures available from August 2001. (4) Staff figures as at 20 March includes all telephony staff. (5) 2007-08 figures as at October 2007. (6) Staff figures as at April each year includes centre managers and support staff. (7) Management and central support staff figures unable to split between centres. Figures provided separately. (8) Staff figures as at 31 March. (9) 2007-08 figures as at October 2007. (10) Group Management and Central support staff figures provided separately and Staff figures as at 1 April each year.

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