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5 Mar 2008 : Column 2610W—continued

5 Mar 2008 : Column 2611W

5 Mar 2008 : Column 2612W

Centre/region	Contact number	Business area	June 2007	July 2007	August 2007	September 2007	October 2007	November 2007
Debt Centre Salford/Trafford(1)	08456003334	Off Benefit	14	16	16	(2)64	23	19
	08456003335	Enforcement	14	20	25	(2)44	30	13
	08456024201	Off Benefit (SF)( 1)	10	10	15	18	16	15
Child Support Agency Liverpool(3)	08457133133	—	14	16	13	13	13	12
Child Support Agency Birkenhead	08456090062	—	29	27	27	22	22	22
Child Support Agency Dudley	08456090062	—	21	22	21	19	20	20
Child Support Agency Belfast	08456090092	—	22	27	19	17	18	20
Child Support Agency Falkirk	08456090042	—	26	24	24	22	21	24
Child Support Agency Plymouth	08456090072	—	35	37	22	20	19	20
Child Support Agency Hastings	08456090052	—	24	24	23	21	21	22
Benefit inquiry Line Preston(4)	0800882200	Main Line	36	44	53	45	38	32
	0800243355	Textphone	8	9	10	10	11	11
	0800441144	Forms Completion	47	46	67	45	53	42
DLA/AA Helpline Blackpool(4)	08457123456	Change of Circs Menu option 1	4	4	3	4	3	3
	08457123456	New Claim Pack Menu option 2	11	12	13	14	10	11
	08457123456	Decision Making and Appeals Menu option 3	5	5	5	6	4	5
	08457123456	General Inquiries Menu option hold	143	151	168	167	138	151
	08457224433	Textphone	6	7	5	6	7	5
	08456020194	District Office	16	16	16	16	16	16
	08456020197	Motability	23	25	24	25	28	27
	08453001403	3(rd) Party Text	13	12	5	L5	6	4
	08459000121	3(rd) Party	24	23	23	23	22	22
The Pension Service Bath	08456060265	Change of Circumstances	10	10	5	6	11	11
The Pension Service Birmingham	08456060265	Change of Circumstances	17	24	21	21	15	15
The Pension Service Burnley	08456060265	Change of Circumstances	35	47	48	25	28	24
	08453001084	State Pension	132	41	39	49	41	36
	0800991234	Pension Credit	96	42	41	41	40	30
The Pension Service Cwmbran	08456060265	Change of Circumstances	37	57	40	32	29	20
	08453001084	State Pension	43	27	23	27	27	23
	0800991234	Pension Credit	34	26	34	37	29	19
The Pension Service Dundee	08456060265	Change of Circumstances	144	270	221	23	25	25
	08453001084	State Pension	101	130	32	31	30	24
	0800991234	Pension Credit	87	137	33	23	20	16
The Pension Service Leicester	08456060265	Change of Circumstances	23	30	34	51	27	26
	08453001084	State Pension	337	463	80	41	44	106
	0800991234	Pension Credit	282	401	133	48	53	1
NPC (Newcastle)	08456060265	Change of Circumstances	38	69	84	74	53	77
	08453001084	State Pension	82	55	40	40	26	29
	0800991234	Pension Credit	60	47	41	32	24	31
The Pension Service Motherwell	08456060265	Change of Circumstances	15	21	54	57	33	27
	08453001084	State Pension	89	43	58	36	30	38
	0800991234	Pension Credit	55	40	66	36	25	32
The Pension Service Seaham	08456060265	Change of Circumstances	8	9	12	14	14	12
	08453001084	State Pension	190	87	70	59	27	30
	0800991234	Pension Credit	178	77	61	41	24	23
The Pension Service Stockport	08456060265	Change of Circumstances	186	156	103	120	62	35
	08453001084	State Pension	125	125	125	123	58	39
	0800991234	Pension Credit	73	87	103	86	3	20
The Pension Service Swansea	08456060265	Change of Circumstances	60	99	120	77	32	36
	08453001084	State Pension	125	38	77	69	42	82
	0800991234	Pension Credit	93	85	133	90	48	99
The Pension Service Warrington	08456060265	Change of Circumstances	24	45	65	174	83	37
	08453001084	State Pension	81	20	17	37	41	50
	0800991234	Pension Credit	39	53	46	56	53	41
(1) Debt Centre Salford became Debt Centre Trafford from April 2007. Debt Management Trafford took responsibility for recovery of social fund loans from those no longer in receipt of benefit (Off Benefit SF). (2) System failure impacted wait times. (3) Deals exclusively with all of the Agency’s old scheme (prior to March 2003) related calls. (4) Figures are for average speed to answer a call. This measure is the same as average call waiting time as both represents the average amount of time callers had to wait before the call was answered.

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