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Car Sharing

Norman Baker: To ask the Secretary of State for Transport which sites have been identified as potential high occupancy vehicle lanes. [197574]

Mr. Tom Harris: Following the completion of the advanced motorway signalling and traffic management feasibility study, the Highways Agency has been asked to consider measures to lock in the benefits of additional capacity in locations on the motorway network where it is to be provided, including HOV lanes. This work is expected to be complete by the end of the year.

Departmental Sick Leave

Mr. Hoban: To ask the Secretary of State for Transport how many days sick leave were taken on average by staff in her Department in each of the last five years. [198959]

Jim Fitzpatrick: The average number of days sick absence per staff year in the Department for Transport in each of the last five years is:












Departmental Data Protection

Mr. Weir: To ask the Secretary of State for Transport pursuant to the answer of 27 March 2008, Official Report, column 373W, on departmental data protection, if she will include information assurance data on data loss incidents in previous years in her Department's next annual report. [199180]

Jim Fitzpatrick: The Department for Transport is currently preparing its 2007 annual report. This report will include information assurance as part of the statement of internal control. It will also include summary details of significant breaches for 2007 and the previous three years, where consistent information is available.

Mr. Redwood: To ask the Secretary of State for Transport what (a) cross checks and (b) linkages (i) exist and (ii) are planned between the data records of individuals stored on databases maintained by (A) her Department and (B) other departments. [200102]

Jim Fitzpatrick: Information on cross-checks and linkages, both existing and planned, is shown in the following table. This does not include cross-checks and linkages with public sector bodies other than Government Departments and agencies (eg police, local authorities, or TfL).

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(i) Existing (ii) Planned

(a) Cross checks

DSA’s practical driving test booking system (Driving Test Control System—DTCS) links with the DVLA database of drivers’ records for test entitlement checks, eg holder of a valid licence for the test being undertaken

DSA’s new Testing and Registration system (TARS) will link to DVLA’s database of drivers’ records for test entitlement checks. This is a migration from the existing system and is expected to go live in May 2008

DSA’s DTCS/TARS system checks with Systems Application and Products to maintain driving test examiners’ skills records

DSA’s Certificate of Professional Competence (CPC) database will link to DVLA’s driver records to conduct the following CPC entitlement checks:

1. To confirm that a given driver licence number exists on the DVLA driver database

2. To confirm the driving entitlements of a given driver (for CPC purposes this is limited to considering bus and lorry vehicle categories)

3. To confirm whether the driver has CPC ‘acquired rights’ (this is based on the dates the driver obtained the above driving entitlements)

When a driver achieves an initial (or renewed) CPC qualification, then the CPC database will transmit details of the new qualification to the DVLA driver database for the update of the relevant driver’s records. This is expected to go live in September 2008

DSA’s theory test booking system checks the DVLA database of drivers’ records for test entitlement checks

DVLA’s Electronic Vehicle Licensing (EVL) system checks with the Department for Work and Pensions’ database to check whether a customer is eligible for exemption from Vehicle Excise Duty (VED). EVL performs a similar check against Veterans’ Agency data to verify customers’ eligibility for exemption from VED

VOSA checks vehicle records against DVLA vehicles database on a case by case basis as required for targeted enforcement purposes

DVLA’s Driver Validation Service provides registered Data Partners (such as HM Courts Service and HM Revenue and Customs) with online read-only access to the Drivers’ database. Registered Data Partners make their enquiries via their desktop through a secure portal

DVLA’s Drivers’ Licensing system (D90) has a link to the Identity and Passport Service (IPS) which allows a DVLA clerk to check the name/address details on a customer’s application form matches those on his/her passport. (This check is initiated manually by the clerk, and is only performed if a customer signified his/her consent on their application form).

DVLA record the holders of instructor licences so that DSA can contact instructors who fail to declare driving convictions

(b) Linkages

DVLA’s on-line Drivers’ Licensing System (DRP) links to Identity and Passport Service (IPS) to check whether an applicant has an electronic passport. Where an electronic passport is found, DRP retrieves the customer’s photograph and signature from the IPS database. The IPS photograph and signature may then be re-used for printing on the driver’s licence. (This check is initiated automatically when a customer applies for a first provisional licence on the web)

DVLA’s DRP system has links to the Government Gateway in order to verify a customer’s Government Gateway ID. (This check is performed automatically as part of web applications for driver’s licences)

Departmental ICT

Mr. Redwood: To ask the Secretary of State for Transport how much her Department has spent on IT projects since 2005; and what estimate she has made of the total likely expenditure on IT projects between 2005 and 2010. [200071]

Jim Fitzpatrick: The requested information could be obtained only at disproportionate cost. However, the table below relates to the DFT’s key IT projects that are monitored centrally which either start or finish between 2005 and 2010.

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Department/agency Project name Start date Expected completion date Estimated costs (£ million)


Shared Services Programme

April 2005

April 2009



Driver Licensing: Drivers Re-engineering Project (DRP) phase 2

August 2003

December 2008



Smart Tachograph Project

July 2000

June 2005



Vehicles System Software (VSS) Replatforming

January 2005

December 2007



Driver Licence Upgrade (DLUP)

July 2004

November 2008



Vehicle Integration Northern Ireland

August 2006

Second half 2009



Driver Licence Ten Year Renewals Phase 1

July 2007

June 2008



Driving Test Control System (DTCS-T)

May 2006

Spring 2008



Driver CPC (Recording and Evidencing)

January 2007

August 2008



Traffic Control Centre: PPP service; providing co-ordinated real time information on traffic conditions across most strategic road network

August 2001

August 2011

160 over 10 years


Electronic Service Delivery of Abnormal Loads (ESDAL)

April 2004

June 2009 development

9.64 development

June 2011 operation

1.21 operation

Departmental Internet

Mr. Stephen O'Brien: To ask the Secretary of State for Transport how much was spent on the most recent redesign and implementation of her departmental website. [200030]

Jim Fitzpatrick: The new Department for Transport (DFT) website was launched on 26 January 2007. A new content management system was implemented and the project costs were £1.5 million.

These costs covered accessibility and usability testing; design of a new information architecture based on user feedback and testing; development of a new visual design; the design and build of the system; migration of content; and the purchase of an enterprise software licence. The enterprise software licence allows the Department to migrate other DFT sites to the same content management system without incurring further licence costs. This will help to reduce hosting and maintenance costs across the Department.

Departmental Telephone Services

Julia Goldsworthy: To ask the Secretary of State for Transport what (a) 0800, (b) 0845 and (c) 0870 telephone numbers for the public are in use by (i) her Department and (ii) agencies which report to her Department. [200131]

Jim Fitzpatrick: The following 0800, 0845 and 0870 telephone numbers for the public are currently in use by the Department for Transport and its agencies:

Services provided 0800 0845 0870

DFT Central

Heathrow Consultation Line





Information services, automated self services, technical helpdesks and reporting unlicensed vehicles





HA Information Line (HAIL) and Central Switchboard for Traffic England phone service and publications





Related to practical and theory driving test bookings





MCA Infoline





Public Hotline, Operator license credit card payment scheme and national number












(1) Will be terminated later in 2008 and replaced by 0300 numbers

Driver and Vehicle Licensing Authority: Telephone Services

Mr. Laurence Robertson: To ask the Secretary of State for Transport what discussions she has had with the Driver and Vehicle Licensing Authority (DVLA) on the average time taken for callers to speak to the DVLA department of their choice; and if she will make a statement. [199016]

Jim Fitzpatrick: The average time taken to answer a customer (in seconds) once they have made an appropriate choice from within the Agency's interactive voice response units (IVR's) over the last six months is:

Average time (seconds)

March 2008


February 2008


January 2008


December 2007


November 2007


October 2007


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