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21 Apr 2008 : Column 1852W—continued


DPAD recoveries on debt manager, OpRec and ORCS—volumes of router accounts by benefit
£
2005-06( 1) 2006-07 2007-08( 2) Total

Attendance Allowance

30,665

47,757

75,676

154,098

Carers Allowances

252

39

212

503

Constant Attendance Allowance

0

2

19

21

Disability Living Allowances

13,015

10,987

16,232

40,234

Incapacity Benefits

975

2,226

3,145

6,346

Income Support

337

289

523

1,149

Invalid Care Allowance

3,123

5

0

3,128

Industrial Injuries Benefits

1,180

670

121

1,971

Industrial Death Benefits

372

194

279

845

Industrial Injuries Disablement Benefits

6

1,388

2,818

4,212

Invalidity Benefit

51

21

29

101

Jobseeker's Allowance

4

3

2

9

Mobility Allowances

176

49

36

261

Pension Credit

16,884

40,799

54,292

111,975

Retirement/State Pensions

81,948

164,060

180,956

426,964

Severe Disablement Allowance

124

300

395

819

Widows Benefits

57

47

27

131

Widows Pension

0

23

53

76

Other

109

562

2,794

3,465

Total

149,278

269,421

337,609

756,308

(1) Data for 2005-06 are for the period June 2005 to March 2006 only.
(2 )Date for 2007-08 are up to 29 March 2008.

21 Apr 2008 : Column 1853W

Social Security Benefits: Telephone Services

Danny Alexander: To ask the Secretary of State for Work and Pensions what the average length of calls made to (a) the Pension Service, (b) the Disability and Carers Service, (c) the Benefit Enquiry Line and (d) the Child Support Agency was in each year for which records are held. [197780]

Mrs. McGuire: The information available is provided in the following tables. All figures are in minutes/seconds unless otherwise stated.

Child Support Agency( 1)
Month Average speed to answer Average length of call

April 2005

01:24

03:08

May 2005

01:05

03:03

June 2005

01:00

03:04

July 2005

00:54

03:04

August 2005

01:10

03:09

September 2005

01:20

03:10

October 2005

01:10

03:23

November 2005

00:52

03:17

December 2005

00:34

03:10

January 2006

00:46

03:14

February 2006

00:54

03:17

March 2006

00:39

03:09

April 2006

00:25

03:30

May 2006

00:26

03:25

June 2006

00:21

03:35

July 2006

00:25

03:38

August 2006

00:27

03:39

September 2006

00:45

03:42

October 2006

00:38

03:40

November 2006

00:18

03:41

December 2006

00:18

03:26

January 2007

00:23

03:28

February 2007

00:15

03:41

March 2007

00:20

03:19

April 2007

00:20

03:22

May 2007

00:19

03:19

June 2007

00:23

03:22

July 2007

00:24

03:24

August 2007

00:20

03:26

September 2007

00:18

03:22

October 2007

00:18

03:27

November 2007

00:19

03:33

December 2007

00:19

03:24

January 2008

00:19

03:27

February 2008

00:19

03:32

March 2008

00:19

03:21

(1)There are no comprehensive data prior to April 202005. Information is the total of CSCS and CS2 calls.


21 Apr 2008 : Column 1854W
The Pension Service
Month Average speed to answer Average length of call

October 2006

00:14

06:02

November 2006

00:16

05:56

December 2006

00:19

06:11

January 2007

00:24

06:16

February 2007

00:35

06:12

March 2007

00:38

06:11

April 2007

00:43

05:53

May 2007

00:45

06:07

June 2007

01:14

06:26

July 2007

01:14

06:50

August 2007

01:05

06:51

September 2007

00:49

06:56

October 2007

00:33

06:34

November 2007

00:30

06:46

December 2007

00:20

06:35

January 2008

00:40

06:51

February 2008

00:39

06:39


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