21 Apr 2008 : Column 1854W—continued
| Benefit Enquiry Line( 1) |
| Month | Average speed to answer | Average length of call |
|
April 2000
|
—
|
03:21
|
|
May 2000
|
—
|
03:17
|
|
June 2000
|
—
|
03:09
|
|
July 2000
|
—
|
03:06
|
|
August 2000
|
—
|
03:02
|
|
September 2000
|
—
|
02:56
|
|
October 2000
|
—
|
02:44
|
|
November 2000
|
—
|
03:00
|
|
December 2000
|
—
|
02:42
|
|
January 2001
|
—
|
02:53
|
|
February 2001
|
—
|
02:50
|
|
March 2001
|
—
|
02:50
|
|
April 2001
|
—
|
02:45
|
|
May 2001
|
—
|
02:46
|
|
June 2001
|
—
|
02:45
|
|
July 2001
|
—
|
02:46
|
|
August 2001
|
—
|
02:52
|
|
September 2001
|
—
|
02:48
|
|
October 2001
|
—
|
02:46
|
|
November 2001
|
—
|
02:40
|
|
December 2001
|
—
|
02:40
|
|
January 2002
|
—
|
02:38
|
|
February 2002
|
—
|
02:50
|
|
March 2002
|
—
|
02:59
|
|
April 2002
|
—
|
02:53
|
|
May 2002
|
—
|
02:50
|
|
June 2002
|
—
|
02:57
|
|
July 2002
|
—
|
03:00
|
|
August 2002
|
—
|
02:56
|
|
September 2002
|
—
|
02:57
|
|
October 2002
|
—
|
02:57
|
|
November 2002
|
—
|
03:05
|
|
December 2002
|
—
|
02:45
|
|
January 2003
|
—
|
02:52
|
|
February 2003
|
—
|
02:55
|
|
March 2003
|
—
|
02:42
|
|
April 2003
|
—
|
02:35
|
|
May 2003
|
—
|
02:43
|
|
June 2003
|
—
|
02:42
|
|
July 2003
|
—
|
02:42
|
|
August 2003
|
—
|
02:42
|
|
September 2003
|
—
|
02:42
|
|
October 2003
|
—
|
02:50
|
|
November 2003
|
—
|
02:54
|
|
December 2003
|
—
|
02:51
|
|
January 2004
|
—
|
02:58
|
|
February 2004
|
—
|
02:50
|
|
March 2004
|
—
|
02:48
|
|
April 2004
|
02:02
|
02:48
|
|
May 2004
|
01:39
|
02:44
|
|
June 2004
|
01:34
|
02:39
|
|
July 2004
|
02:50
|
02:47
|
|
August 2004
|
01:40
|
02:44
|
21 Apr 2008 : Column 1855W
|
September 2004
|
00:59
|
02:44
|
|
October 2004
|
01:24
|
02:49
|
|
November 2004
|
01:54
|
02:52
|
|
December 2004
|
01:15
|
02:46
|
|
January 2005
|
02:00
|
02:53
|
|
February 2005
|
02:22
|
02:52
|
|
March 2005
|
02:37
|
02:54
|
|
April 2005
|
02:09
|
02:31
|
|
May 2005
|
02:38
|
02:34
|
|
June 2005
|
02:51
|
03:01
|
|
July 2005
|
02:47
|
03:01
|
|
August 2005
|
02:12
|
03:01
|
|
September 2005
|
03:00
|
02:52
|
|
October 2005
|
03:10
|
02:58
|
|
November 2005
|
01:26
|
02:48
|
|
December 2005
|
01:22
|
02:44
|
|
January 2006
|
01:39
|
02:53
|
|
February 2006
|
01:21
|
02:52
|
|
March 2006
|
01:18
|
02:54
|
|
April 2006
|
01:46
|
02:31
|
|
May 2006
|
00:46
|
02:34
|
|
June 2006
|
00:16
|
03:01
|
|
July 2006
|
00:21
|
03:01
|
|
August 2006
|
00:31
|
03:01
|
|
September 2006
|
00:31
|
02:52
|
|
October 2006
|
00:29
|
02:58
|
|
November 2006
|
00:14
|
02:48
|
|
December 2006
|
00:14
|
02:44
|
|
January 2007
|
00:43
|
02:50
|
|
February 2007
|
00:42
|
02:51
|
|
March 2007
|
00:35
|
02:49
|
|
April 2007
|
00:47
|
02:50
|
|
May 2007
|
00:44
|
02:49
|
|
June 2007
|
00:35
|
02:48
|
|
July 2007
|
00:43
|
02:50
|
|
August 2007
|
00:52
|
02:54
|
|
September 2007
|
00:44
|
02:53
|
|
October 2007
|
00:37
|
02:53
|
|
November 2007
|
00:31
|
02:52
|
|
December 2007
|
00:36
|
02:43
|
|
January 2008
|
00:46
|
02:52
|
|
February 2008
|
01:08
|
02:54
|
|
March 2008
|
01:04
|
02:49
|
(1)Average call duration data not available prior 2000. Average speed to answer data not available prior April 2004
|
