21 Apr 2008 : Column 1855Wcontinued
DLA/AA Helpline( 1) |
Month | Average speed to answer | Average length of call |
April 2000
|
|
02:59
|
May 2000
|
|
03:00
|
June 2000
|
|
03:01
|
July 2000
|
|
03:03
|
August 2000
|
|
03:05
|
September 2000
|
|
02:58
|
October 2000
|
|
03:00
|
November 2000
|
|
03:00
|
December 2000
|
|
02:58
|
January 2001
|
|
02:58
|
February 2001
|
|
02:55
|
March 2001
|
|
02:54
|
April 2001
|
_
|
02:52
|
May 2001
|
_
|
02:51
|
June 2001
|
|
02:49
|
July 2001
|
|
02:50
|
21 Apr 2008 : Column 1856W
August 2001
|
|
02:52
|
September 2001
|
|
02:50
|
October 2001
|
|
02:54
|
November 2001
|
|
02:56
|
December 2001
|
|
02:54
|
January 2002
|
|
02:57
|
February 2002
|
|
02:58
|
March 2002
|
|
02:54
|
April 2002
|
|
02:55
|
May 2002
|
|
02:55
|
June 2002
|
|
02:57
|
July 2002
|
|
03:00
|
August 2002
|
|
03:01
|
September 2002
|
|
03:02
|
October 2002
|
|
03:03
|
November 2002
|
|
03:03
|
December 2002
|
|
02:56
|
January 2003
|
|
02:51
|
February 2003
|
|
03:40
|
March 2003
|
|
03:70
|
April 2003
|
|
03:01
|
May 2003
|
|
02:58
|
June 2003
|
|
02:52
|
July 2003
|
|
02:57
|
August 2003
|
|
03:06
|
September 2003
|
|
02:55
|
October 2003
|
|
03:00
|
November 2003
|
|
03:04
|
December 2003
|
|
02:52
|
January 2004
|
|
02:53
|
February 2004
|
|
02:51
|
March 2004
|
|
02:40
|
April 2004
|
|
02:42
|
May 2004
|
|
02:49
|
June 2004
|
|
02:42
|
July 2004
|
|
02:52
|
August 2004
|
|
02:54
|
September 2004
|
|
02:47
|
October 2004
|
|
02:45
|
November 2004
|
|
02:44
|
December 2004
|
|
02:49
|
January 2005
|
|
02:51
|
February 2005
|
|
02:58
|
March 2005
|
|
02:58
|
April 2005
|
00:43
|
02:45
|
May 2005
|
00:51
|
02:45
|
June 2005
|
00:34
|
02:48
|
July 2005
|
00:31
|
02:51
|
August 2005
|
01:27
|
02:49
|
September 2005
|
01:22
|
02:54
|
October 2005
|
01:29
|
02:58
|
November 2005
|
01:41
|
03:00
|
December 2005
|
01:53
|
02:54
|
January 2006
|
01:26
|
02:49
|
February 2006
|
01:55
|
02:54
|
March 2006
|
02:39
|
02:57
|
April 2006
|
01:55
|
03:00
|
May 2006
|
01:26
|
02:54
|
June 2006
|
01:31
|
02:54
|
July 2006
|
01:30
|
02:55
|
August 2006
|
01:29
|
02:55
|
September 2006
|
01:23
|
02:57
|
October 2006
|
01:13
|
02:57
|
November 2006
|
01:07
|
02:57
|
21 Apr 2008 : Column 1857W
December 2006
|
01:11
|
02:54
|
January 2007
|
01:19
|
02:43
|
February 2007
|
01:12
|
02:57
|
March 2007
|
01:10
|
02:48
|
April 2007
|
01:23
|
02:54
|
May 2007
|
01:20
|
02:55
|
June 2007
|
01:20
|
02:54
|
July 2007
|
01:27
|
02:56
|
August 2007
|
01:34
|
02:57
|
September 2007
|
01:34
|
02:55
|
October 2007
|
01:18
|
02:55
|
November 2007
|
01:25
|
02:52
|
December 2007
|
01:11
|
02:49
|
January 2008
|
01:35
|
02:52
|
February 2008
|
01:36
|
03:48
|
March 2008
|
01:35
|
03:06
|
(1)Average call duration data not available prior 2000. Average speed to answer data not available prior April 2005.
|