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21 Apr 2008 : Column 1855W—continued

21 Apr 2008 : Column 1856W

21 Apr 2008 : Column 1857W

DLA/AA Helpline( 1)
Month	Average speed to answer	Average length of call
April 2000	—	02:59
May 2000	—	03:00
June 2000	—	03:01
July 2000	—	03:03
August 2000	—	03:05
September 2000	—	02:58
October 2000	—	03:00
November 2000	—	03:00
December 2000	—	02:58
January 2001	—	02:58
February 2001	—	02:55
March 2001	—	02:54
April 2001	_	02:52
May 2001	_	02:51
June 2001	—	02:49
July 2001	—	02:50
August 2001	—	02:52
September 2001	—	02:50
October 2001	—	02:54
November 2001	—	02:56
December 2001	—	02:54
January 2002	—	02:57
February 2002	—	02:58
March 2002	—	02:54
April 2002	—	02:55
May 2002	—	02:55
June 2002	—	02:57
July 2002	—	03:00
August 2002	—	03:01
September 2002	—	03:02
October 2002	—	03:03
November 2002	—	03:03
December 2002	—	02:56
January 2003	—	02:51
February 2003	—	03:40
March 2003	—	03:70
April 2003	—	03:01
May 2003	—	02:58
June 2003	—	02:52
July 2003	—	02:57
August 2003	—	03:06
September 2003	—	02:55
October 2003	—	03:00
November 2003	—	03:04
December 2003	—	02:52
January 2004	—	02:53
February 2004	—	02:51
March 2004	—	02:40
April 2004	—	02:42
May 2004	—	02:49
June 2004	—	02:42
July 2004	—	02:52
August 2004	—	02:54
September 2004	—	02:47
October 2004	—	02:45
November 2004	—	02:44
December 2004	—	02:49
January 2005	—	02:51
February 2005	—	02:58
March 2005	—	02:58
April 2005	00:43	02:45
May 2005	00:51	02:45
June 2005	00:34	02:48
July 2005	00:31	02:51
August 2005	01:27	02:49
September 2005	01:22	02:54
October 2005	01:29	02:58
November 2005	01:41	03:00
December 2005	01:53	02:54
January 2006	01:26	02:49
February 2006	01:55	02:54
March 2006	02:39	02:57
April 2006	01:55	03:00
May 2006	01:26	02:54
June 2006	01:31	02:54
July 2006	01:30	02:55
August 2006	01:29	02:55
September 2006	01:23	02:57
October 2006	01:13	02:57
November 2006	01:07	02:57
December 2006	01:11	02:54
January 2007	01:19	02:43
February 2007	01:12	02:57
March 2007	01:10	02:48
April 2007	01:23	02:54
May 2007	01:20	02:55
June 2007	01:20	02:54
July 2007	01:27	02:56
August 2007	01:34	02:57
September 2007	01:34	02:55
October 2007	01:18	02:55
November 2007	01:25	02:52
December 2007	01:11	02:49
January 2008	01:35	02:52
February 2008	01:36	03:48
March 2008	01:35	03:06
(1)Average call duration data not available prior 2000. Average speed to answer data not available prior April 2005.

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