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21 Apr 2008 : Column 1855W—continued



21 Apr 2008 : Column 1856W

21 Apr 2008 : Column 1857W
DLA/AA Helpline( 1)
Month Average speed to answer Average length of call

April 2000

02:59

May 2000

03:00

June 2000

03:01

July 2000

03:03

August 2000

03:05

September 2000

02:58

October 2000

03:00

November 2000

03:00

December 2000

02:58

January 2001

02:58

February 2001

02:55

March 2001

02:54

April 2001

_

02:52

May 2001

_

02:51

June 2001

02:49

July 2001

02:50

August 2001

02:52

September 2001

02:50

October 2001

02:54

November 2001

02:56

December 2001

02:54

January 2002

02:57

February 2002

02:58

March 2002

02:54

April 2002

02:55

May 2002

02:55

June 2002

02:57

July 2002

03:00

August 2002

03:01

September 2002

03:02

October 2002

03:03

November 2002

03:03

December 2002

02:56

January 2003

02:51

February 2003

03:40

March 2003

03:70

April 2003

03:01

May 2003

02:58

June 2003

02:52

July 2003

02:57

August 2003

03:06

September 2003

02:55

October 2003

03:00

November 2003

03:04

December 2003

02:52

January 2004

02:53

February 2004

02:51

March 2004

02:40

April 2004

02:42

May 2004

02:49

June 2004

02:42

July 2004

02:52

August 2004

02:54

September 2004

02:47

October 2004

02:45

November 2004

02:44

December 2004

02:49

January 2005

02:51

February 2005

02:58

March 2005

02:58

April 2005

00:43

02:45

May 2005

00:51

02:45

June 2005

00:34

02:48

July 2005

00:31

02:51

August 2005

01:27

02:49

September 2005

01:22

02:54

October 2005

01:29

02:58

November 2005

01:41

03:00

December 2005

01:53

02:54

January 2006

01:26

02:49

February 2006

01:55

02:54

March 2006

02:39

02:57

April 2006

01:55

03:00

May 2006

01:26

02:54

June 2006

01:31

02:54

July 2006

01:30

02:55

August 2006

01:29

02:55

September 2006

01:23

02:57

October 2006

01:13

02:57

November 2006

01:07

02:57

December 2006

01:11

02:54

January 2007

01:19

02:43

February 2007

01:12

02:57

March 2007

01:10

02:48

April 2007

01:23

02:54

May 2007

01:20

02:55

June 2007

01:20

02:54

July 2007

01:27

02:56

August 2007

01:34

02:57

September 2007

01:34

02:55

October 2007

01:18

02:55

November 2007

01:25

02:52

December 2007

01:11

02:49

January 2008

01:35

02:52

February 2008

01:36

03:48

March 2008

01:35

03:06

(1)Average call duration data not available prior 2000. Average speed to answer data not available prior April 2005.

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