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Annex A: Additional information on purpose and costs of projects
Name of the survey etc Name of firm carrying out work Why the work was done Total cost 2007-08( 1) Total cost 2007-08( 2) Type
(a) Survey (b) Question (c) Other—give details

The courts experiences of adults with mental health problems: learning disabilities and limited mental capacity

British Market Research Bureau (BMRB)

To map current service provision available nationally across the court system to support parties, victims and witnesses with mental health problems, learning disabilities and limited mental capacity. Qualitative work including face to face and/or phone interviews and email questionnaires. The total cost also includes other project activities such as report writing and desk research

49,856

58,581

Yes

Victims Advocates pilot scheme evaluation

British Market Research Bureau (BMRB)

To evaluate the success of the Victims Advocates pilot. Qualitative interviews with practitioners and bereaved family members taking part in the scheme.

125,913

147,947

Yes

Awareness of and development of offender management across prison and probation staff

Burns and Co.

Establish how staff in different organisations working in offender management will share best practice on joined-up working between custody and community.

19,500

22,912

Yes

Focus groups—victims of crime, leaflet

Central Office of Information and Burns and Co

Review/improve Victims of Crime Leaflet through Focus groups (6) with victims of crime (public) and with frontline practitioners (4).

33,400

39,245

Yes

Health and social care professionals awareness of the Mental Capacity Act (paper survey)

Distribution through Binleys. survey conducted by Ipsos MORI

Determine baseline data on awareness of the Mental Capacity Act among health and social care professionals prior to implementation.

24,278

28,468

Yes

The pro bono work of legal executives

ECOTEC Research and Consulting

Primary purpose of this research was to estimate the extent and value of pro bono work being carried out by legal executives. However, there were some questions seeking opinions, e.g. on legal executives' feelings about carrying out pro bono work

39,813

46,780

Yes

Evaluation of alternative dispute resolution in social security and child support tribunals

ECOTEC Research and Consulting

To investigate how alternative dispute resolution compares to the standard tribunal

40,000

47,000

Yes

Salford Community Justice initiative evaluation

Evidence Led Solutions

Evaluation of the implementation of the Salford Community Justice project. Included research of opinion of community members. Multiple year project.

24,075

Yes

Tribunal Service customer satisfaction survey

FDS International Ltd

To inform key performance indicator on customer satisfaction.

(3)

(3)

Yes

Testing of language and understanding of departmental strategic objectives with general public and staff

GfK NOP through Central Office of Information Communications

Testing of language and understanding of departmental strategic objectives. Involving survey with 500 members of the public, six mini focus groups with citizens and four staff workshops.

31,200

36,660

Yes

Sentencing and rehabilitation

ICM (via omnibus questions)

To gauge public awareness of, and support public information on community sentencing.

7,165

8,419

Yes

HMCS Court User Survey

Ipsos MORI

To elicit levels of court user satisfaction with standards or customer service and other key service issues across the High Court, the Crown, county and magistrates courts and associated offices.

(3)

(3)

Yes

Witness and victim experience survey

Ipsos MORI

To gather consistent and comparable local and national data on victim and witness satisfaction with Criminal Justice System agencies in cases that resulted in a prosecution.

(3)

(3)

Yes

Inform, persuade, remind research

Ipsos MORI

To test the impact of an information booklet upon public confidence in the Criminal Justice System.

20,000

23,500

Yes

Nottingham Community Justice public opinion poll

Ipsos MORI

Consultation to gauge public opinion of the criminal justice system in St Ann's and Aspley via two telephone survey waves.

32,000

Yes

Survey on tackling and preventing sexual harassment

Ipsos MORI

To provide detailed picture of the incidence and nature of sexual harassment amongst prison staff and to assist the Prison Service to deliver on its commitment to tackle inappropriate behaviour.

32,708

38,431

Yes

Tribunal Service customer expectation survey

Ipsos MORI

Survey originally commissioned by Appeals Service. It was adapted to cover a different purpose in testing customer perception and expectation across the a number of jurisdictions.

37,000

43,475

Yes

Customer satisfaction questionnaire

Ipsos MORI

To develop a questionnaire to survey complainants regarding customer satisfaction.

49,856

58,581

Yes

Beacon approach evaluation

Ipsos MORI

To independently assess the success of the Approach in promoting new ways of working with local Community Justice boards.

54,380

63,897

Yes

General public awareness of the Mental Capacity Act (Capibus survey)

Ipsos MORI

Determine baseline data on awareness of the Mental Capacity Act among the general public prior to implementation.

22,280

26,179

Yes

Legal professionals awareness of the Mental Capacity Act (online survey)

Ipsos MORI

Determine baseline data on awareness of the Mental Capacity Act among legal professionals prior to implementation.

7,800

9,165

Yes

Office of Public Guardian and Court of Protection customer survey

Ipsos MORI

To provide quantitative baseline data on Office of Public Guardian and Court services as perceived by users. The results for the initial baseline survey will establish where improvements can/need to be made and will lay foundations to make improvements to the Office of Public Guardian and Court services, in addition to setting an appropriate Key Performance Indicator target for customer satisfaction.

25,981

30,528

Yes

Constitution Directorate tracker survey

Ipsos MORI

Periodic “tracker” survey to monitor public knowledge and opinion on a range of issues related to constitution, democracy and rights.

50,565

50,565

Yes

Opinion research, Merthyr Tydfil Community Justice project

Lamajo

Consultation to gauge public opinion of the criminal justice system in Merthyr Tydfil including surveys, questionnaires and focus groups.

24,000

Yes

Dedicated drug court pilots: a process report

Matrix Knowledge Group

As part of an independent evaluation of the two Dedicated Drug Court pilots commissioned in order to assess the impact of the model and to inform key stakeholders of the value of this specialist approach to drug-related offending. As a part of evaluation of pilots focus groups and structured interviews were carried out.

94,173

110,653

Yes

Reporting restrictions in the coroners courts

Opinion Leader Research (OLR)

Preparation, facilitation and hosting of workshop on reporting restrictions proposals in the Coroners Bill to reach a consensus among key stakeholders on the best way forward.

6,830

8,025

Yes

MOJ staff satisfaction pulse survey

Opinion Research Corporation (ORC) International

To assess progress and improvements against action plans implemented following the full staff opinion survey carried out 12 months previously.

21,220

24,934

Yes

Stock take of attitudinal data

PA Consulting, Ipsos MORI

To inform the development the Criminal Justice System strategic plan 2008-11 through review of research and other published evidence on public attitudes to the Criminal Justice System.

4,725

5,552

Yes

Public consultation for Community Justice Leicester

Perpetuity

To gauge public opinion of the criminal justice system in the area covered by the project.

25,532

30,000

Yes

HM Prison Service annual staff survey

Snap Survey

It is the Prison Service's annual staff opinion survey.

9,234

10,849

Yes

Tracker survey of local residents, Community Justice Centre, north Liverpool

Taylor Nelson Sofres (TNS)

Part of an evaluation of community justice scheme to measure impact of scheme on local residents. Multiple year project.

20,162

23,690

Yes

Public perception of risk and protection from serious and violent crime

Taylor Nelson Sofres (TNS)

These focus group discussions on awareness of public protection arrangements (sexual and violent offenders) explored ways of providing public information. This was to inform work of the National Offender Management Service public protection unit and a MoJ strategic review of public protection, and to gauge public understanding of current arrangements, including Multi Agency Public Protection Arrangements and Approved Premises, to protect them from violent and sexual offenders.

12,000

14,100

Yes

Preparatory facilitation for MOJ engagement study working group

Towers Perrin-ISR

Facilitation and development of an effective working group to ensure that they all clearly understand their roles and responsibilities and are all in a position to take forward activities within their respective business units relating to the development, design, administration, communications, and post-results action planning/monitoring of achievements of the planned staff opinion survey/engagement study (now to include additionally culture audit). Start January 2008, completion by March 2008.

24,500

28,788

Yes

Staff opinion survey/engagement study/culture audit for all MoJ staff

Towers Perrin-ISR

(i) To conduct a staff opinion survey for 30,000 former DCA/NOMS/OCJR staff —meeting the requirement to provide Cabinet Office with core survey data. (ii) To develop an index for measuring levels of employee engagement within MoJ. (iii) To test our assumptions around the key drivers for engagement using the Cabinet Office Model—Say-Stay-Strive. Multiple year project.

30,000

35,250

Yes

Employment tribunal mediation pilot

Westminster University, fieldwork sub-contracted to British Market Research Bureau (BMRB)

To assess effectiveness of judicial mediation in the employment tribunal.

43,800

51,465

Yes

963,871

1,203,714

(1) Excluding VAT
(2) Including VAT
(3) Costing information is not supplied as this is commercial in confidence. This survey is subject to periodic re-tendering and release of the costings.

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