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14 July 2008 : Column 184W—continued

14 July 2008 : Column 185W

14 July 2008 : Column 186W

Percentages of services meeting or exceeding ind ividual NMS for care homes for a dults, 2004-05-2006-07
National minimum standard
	Private			Council			Voluntary			Totals for all services
	2004-05	2005-06	2006-07	2004-05	2005-06	2006-07	2004-05	2005-06	2006-07	2004-05	2005-06	2006-07
Information	69	77	76	64	73	74	69	79	79	69	77	77
Needs assessment	87	88	88	82	83	85	89	90	91	88	88	89
Meeting needs	84	86	87	79	81	81	89	90	91	85	87	88
Introductory visits	94	95	95	91	94	95	96	96	97	94	95	96
Contract	73	78	78	65	75	74	74	80	80	73	78	78
Service user plan	68	71	70	63	66	67	71	71	72	69	70	71
Decision making	84	88	88	89	91	90	89	92	93	86	89	90
Participation	88	89	89	83	85	86	91	92	93	89	90	90
Risk taking	77	78	79	74	74	78	79	81	83	77	79	80
Confidentiality	89	91	91	90	92	92	92	92	92	90	91	91
Personal development	92	92	91	92	90	88	95	95	95	93	93	93
Education and occupation	92	91	91	91	90	90	96	94	94	93	92	92
Community links and social inclusion	92	93	93	93	92	87	95	94	94	93	93	93
Leisure	86	88	88	84	86	82	88	91	91	87	89	88
Relationships	97	97	97	96	96	98	98	99	99	97	98	98
Daily routines	88	91	93	85	93	93	92	95	96	89	92	94
Meals and meal times	87	89	90	85	89	90	89	90	93	88	90	90
Personal support	91	92	92	91	90	90	93	92	94	92	92	93
Healthcare	89	89	88	86	86	88	90	88	89	89	88	88
Medication	62	66	67	56	67	68	63	68	69	62	67	68
Ageing and death	83	85	86	83	84	83	84	86	87	83	85	86
Concerns and complaints	83	86	87	81	88	89	84	87	89	83	86	88
Protection	71	72	75	74	79	78	76	77	80	73	74	77
Premises	67	68	69	50	56	60	61	63	65	63	65	66
Space requirements	94	93	93	84	85	86	94	93	94	93	92	92
Furniture and fittings	78	82	84	71	77	76	80	84	86	78	83	84
Toilets and bathrooms	80	83	82	66	74	75	77	80	80	78	81	81
Shared space	86	88	88	79	83	82	85	86	87	85	87	87
Adaptions and equipment	88	90	88	77	82	80	89	89	89	88	89	88
Hygiene and control of infection	79	84	86	74	83	88	81	83	86	80	83	86
Roles	89	90	90	91	92	92	93	93	94	90	91	91
Qualities and qualifications	74	74	78	74	76	80	81	80	84	77	77	80
Staff team	77	79	78	74	74	73	77	78	78	76	78	78
Recruitment	63	69	72	55	64	70	63	70	78	62	69	73
Training and development	67	70	71	70	70	71	78	78	79	71	73	74
Supervision and support	73	75	75	80	82	80	83	83	82	77	79	78
Day to day operations	62	71	78	65	73	79	64	74	80	63	72	78
Ethos	93	92	91	93	90	89	95	94	93	94	92	92
Quality assurance	59	63	68	53	59	65	63	68	74	60	65	70
Policies and procedures	75	78	77	69	74	75	78	80	81	76	79	78
Record keeping	71	72	71	65	67	68	70	73	72	70	72	71
Safe working practices	55	60	64	50	56	65	56	60	67	55	60	65
Conduct of the service	79	80	79	75	76	79	82	83	83	80	81	80

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