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4 Nov 2008 : Column 265W—continued

M aternity allowance—average full- time equivalent staff per quarter

2006-07 2007-08 2008-09

Quarter 1

87.09

80.60

126.19

Quarter 2

91.54

91.62

n/a

Quarter 3

82.60

107.85

n/a

Quarter 4

76.77

126.80

n/a

Yearly Average

84.50

101.72

130.66

Source:
Jobcentre Plus Activity Based Management Portal

Mediation

Andrew Selous: To ask the Secretary of State for Work and Pensions what progress has been made on his Department’s mediation with a counsellor initiative; and if he will make a statement. [231818]

Jonathan Shaw [holding answer 30 October 2008]: The Department has successfully been running a mediation pilot for employees in selected parts of Jobcentre Plus
4 Nov 2008 : Column 266W
and Pension, Disability and Carers Service since 9 June 2008. The pilot offers mediation as a voluntary alternative to the formal grievance procedures. The pilot is due to finish on 9 January 2009 and it will then be evaluated. Following this a decision will be taken about whether to offer mediation on a permanent basis.

Pension Credit

Mr. Waterson: To ask the Secretary of State for Work and Pensions what the average response time was for new pensions credit applications in (a) Eastbourne constituency, (b) East Sussex and (c) the UK in each of the last 12 months. [231844]

Ms Rosie Winterton: The information is not available at the level requested.

Mr. Waterson: To ask the Secretary of State for Work and Pensions how many and what proportion of pension credit applications received by the Pension Service in the last 12 months have been repeat applications. [231845]

Ms Rosie Winterton: The Agency does not have any information on the volume of repeat applications.

Mr. Waterson: To ask the Secretary of State for Work and Pensions how many pension credit applications the Pension Service received in each of the last 12 months. [231847]

Ms Rosie Winterton: The Pension Service has received a total of 280,893 applications for pension credit in the last 12 months. The following table shows the total number of applications received for each of the last 12 months.

PC applications received

October 2007

24,121

November 2007

24,319

December 2007

17,123

January 2008

25,619

February 2008

23,460

March 2008

20,791

April 2008

24,265

May 2008

21,946

June 2008

23,251

July 2008

27,903

August 2008

22,869

September 2008

25,226

12 month total

280,893


Pensioners: Bus Services

Mr. Hepburn: To ask the Secretary of State for Work and Pensions how many pensioners claimed free bus travel in (a) Jarrow constituency, (b) South Tyneside, (c) the North East and (d) the UK in each year since its inception. [231417]

Paul Clark: I have been asked to reply.

Concessionary travel is administered at a local level therefore the Government do not hold historic pass
4 Nov 2008 : Column 267W
holder data. However, due to the recent reissue of passes for the introduction of the England-wide concession, the Government collected data concerning numbers of pass holders from each travel concession authority.

The totals for Jarrow and the metropolitan borough of South Tyneside are both included in the figures for Nexus, the Tyne and Wear Passenger Transport Executive. In October 2007 Nexus reported a total of 219,073 elderly and disabled pass holders. The total for the North East region was 460,094 and for England as a whole 7,491,416.

Post Office Card Account

Peter Luff: To ask the Secretary of State for Work and Pensions what assessment he has made of the accuracy of information provided on the telephone by Pensions Service staff about the future of the Post Office card account; and if he will make a statement. [232314]

Ms Rosie Winterton [holding answer 3 November 2008]: We continually monitor our communications and issue appropriate reminders and updates to staff.

Customers are being provided with information about the Post Office card account and around 12,500 new card accounts are being opened every month.

Mr. Crausby: To ask the Secretary of State for Work and Pensions what recent representations he has received on the future of the Post Office card account. [232678]

Ms Rosie Winterton: I and my ministerial colleagues have received a number of letters on the future of the Post Office card account. We have also answered questions in the House and responded to points raised during debates.

Post Office Card Account: Chelmsford

Mr. Burns: To ask the Secretary of State for Work and Pensions how many people in (a) West
4 Nov 2008 : Column 268W
Chelmsford constituency and (b) the Chelmsford local authority area have a Post Office card account. [233139]

Ms Rosie Winterton: The answer is not available in the precise format requested.

The following table shows the number of benefit and pension accounts paid into a Post Office card account in (a) the West Chelmsford constituency and (b) the Chelmsford local authority area.

Payment type: Post Office card account

Number

West Chelmsford constituency

3,700

Chelmsford local authority area

5,360

Notes:
1. Figures are rounded to the nearest 10 and refer to payment accounts live and in payment as at 12 April 2008. Claimants with more than one account will be counted for each account.
2. Child benefit is administered by HM Revenue and Customs and War Pensions are administered by MOD. These benefits have been excluded.
Source:
DWP, Information Directorate

Social Security Benefits

Jenny Willott: To ask the Secretary of State for Work and Pensions what the average processing time for (a) disability living allowance and (b) pension credit applications was (i) in each of the smallest geographical areas for which information is available and (ii) in total in each quarter of the last five years; and if he will make a statement. [230481]

Jonathan Shaw: The information is as follows:

(a) Disability living allowance

Please see the following table giving the DLA New Claim (Normal Rules) year to date (YTD) average actual clearance times (AACT) in each of the new claim business units for DLA for each quarter of the last five years and the equivalent DLA national figure.

2003-04 2004-05
YTD DLA NR C laims AACT Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

Edinburgh

36.4

36.6

36.7

37.9

40.6

39.3

39.1

38.0

Newcastle

32.4

32.3

31.9

32.1

35.3

35.5

35.0

34.7

Leeds

41.0

40.4

39.2

37.5

34.2

34.2

32.7

32.3

Manchester

33.5

34.4

35.5

35.8

38.1

36.3

35.4

34.2

Bootle

35.3

36.4

37.2

37.5

37.0

37.7

36.1

34.7

Midlands

34.5

35.8

35.6

35.0

33.5

33.6

32.9

32.4

Bristol

37.3

40.6

40.5

39.2

38.3

38.3

36.0

34.5

Wales

36.5

40.6

40.1

39.0

35.7

37.3

36.7

35.4

Wembley

41.0

42.3

43.0

43.0

35.1

35.6

35.8

36.0

Sutton

40.3

40.8

40.6

40.3

36.3

36.5

36.1

36.3

Glasgow

39.1

39.3

38.4

37.9

35.8

36.0

33.9

32.6

DCPU5 NCU

Bootle NE

Wales NE

DCPU 1 NCU

National

38.8

39.9

40.0

39.7

37.5

37.7

36.7

36.2


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