Please see the following table giving the pension credit new claim year to date (YTD) average actual clearance times (AACT) in each of the current Pension Centres for each quarter of the last five years and the equivalent pension credit national figure.
2003-04
2004-05
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Burnley
9.4
17.2
23.8
19.8
9.7
10.7
9.3
7.0
Cwmbran
2.8
7.4
4.5
3.6
4.1
4.6
6.3
5.4
Dundee
14.5
10.3
10.7
7.1
6.8
7.7
12.5
12.2
Leicester
8.6
11.3
13.4
8.6
9.7
12.0
17.3
13.2
London
7,9
8.8
13.5
12.6
10.0
14.7
15.1
12.2
Motherwell
17.1
17.6
16.5
11.9
8.8
9.9
15.0
14.4
Seaham
6.4
6.3
9.2
6.5
6.4
8.2
12.1
8.1
Stockport
16.8
18.6
14.8
11.6
11.5
11.1
11.6
10.7
Swansea
12.1
13.8
12.5
9.4
10.2
10.7
11.7
10.0
4 Nov 2008 : Column 271W
4 Nov 2008 : Column 272W
Warrington
13.4
12.1
9.8
7.6
7.0
8.9
15.3
9.7
National
9.7
11.4
14.3
11.1
9.2
10.9
12.3
10.2
2005-06
2006-07
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Burnley
8.0
10.9
10.0
9.9
11.0
6.4
8.0
15.1
Cwmbran
6.5
7.5
7.1
6.4
7.6
6.5
9.7
12.9
Dundee
8.6
8.3
10.0
7.2
8.6
9.5
11.9
14.2
Leicester
11.0
13.7
12.0
12.8
10.5
6.7
10.9
14.9
London
11.1
9.2
8.8
10.5
12.8
12.2
17.7
20.4
Motherwell
12.0
10.3
7.2
6.5
8.4
12.0
12.0
16.6
Seaham
7.7
9.7
8.7
11.0
9.5
10.4
12.7
15.6
Stockport
8.4
8.8
8.3
8.5
11.5
11.6
17.8
23.6
Swansea
9.4
9.2
9.3
9.5
12.8
9.8
15.1
14.4
Warrington
7.0
7.4
10.0
12.1
9.0
9.9
12.4
16.6
National
8.8
8.5
8.5
9.1
10.1
9.7
12.7
15.8
2007-08
2008-09
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Burnley
15.4
15.9
12.4
11.0
11.5
10.5
—
—
Cwmbran
9.9
9.5
8.4
9.6
9.3
9.1
—
—
Dundee
14.3
14.2
11.8
11.4
11.9
12.0
—
—
Leicester
19.0
24.2
28.1
15.1
16.1
19.3
—
—
London
17.8
13.8
11.5
13.6
12.5
12.4
—
—
Motherwell
15.3
16.7
11.9
14.2
15.4
16.0
—
—
Seaham
15.7
15.0
16.2
16.7
11.6
11.7
—
—
Stockport
19.2
24.0
24.2
23.8
18.5
19.8
—
—
Swansea
12.4
13.4
16.2
17.0
17.3
17.3
—
—
Warrington
15.8
18.8
15.8
13.1
16.4
18.7
—
—
National
15.2
16.7
15.8
14.9
14.3
14.9
—
—
Notes: Pension Credit AACT target: 2003-07 = 10 days, 2007-09 = 15 days. As part of the Transformation Programme, the ten Pension Centres shown above now deal with all pension credit applications. In 2003, there were 26 pension centres and there has been a gradual reduction to present state. The target of 10 days was eased to 15 days to allow the new transformation processes to be embedded within the organisation. Currently, at a national level the 15-day target is being achieved. Source: Management Information System Programme.
