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24 Nov 2008 : Column 994W—continued

2006 2007

October November December January February March

Calls offered

1,486,560

1,698,307

837,978

1,627,416

1,527,087

1,710,681

Calls answered

1,416,797

1,637,997

815,543

1,553,087

1,454,007

1,647,370

Percentage of calls answered

95.3

96.4

97.3

95.4

95.2

96.3

Calls abandoned

69,763

60,310

22,435

74,329

73,080

63,311


24 Nov 2008 : Column 995W

24 Nov 2008 : Column 996W

2007

April May June July August September

Calls offered

1,267,502

1,490,654

1,381,732

1,486,522

1,770,187

1,460,400

Calls answered

1,191,101

1,429,822

1,300,032

1,350,761

1,622,580

1,362,994

Percentage of calls answered

94

95.9

94.1

90.9

91.7

93.3

Calls abandoned

76,401

60,832

81,700

135,761

147,607

97,406


2007 2008

October November December January February March

Calls offered

1,348,901

1,618,436

851,229

1,987,101

1,441,739

1,340,837

Calls answered

1,285,827

1,516,795

797,772

1,862,192

1,374,644

1,118,666

Percentage of calls answered

95.3

93.7

93.7

93.7

95.3

83.4

Calls abandoned

63,074

101,641

53,457

124,909

67,095

222,171


2008

April May June July August September

Calls offered

1,373,527

1,599,042

1,558,995

1,881,447

1,392,754

1,514,106

Calls answered

1,258,862

1,482,936

1,195,905

1,622,186

1,304,201

1,360,135

Percentage of calls answered

91.7

92.7

76.7

86.2

93.6

89.8

Calls abandoned

114,665

116,106

363,090

259,261

88,553

153,971

Average speed of answer

n/a

n/a

n/a

1 minute 30 seconds

1 minute 17 seconds

1 minute 45 seconds


Jobseeker’s Allowance

Chris Grayling: To ask the Secretary of State for Work and Pensions pursuant to the answer of 6 February 2008, Official Report, column 1233W, on jobseeker's allowance, how many of those jobseekers allowance claimants aged 25 years or over who terminated their claim more than 17 months but less than 18 months since their initial claim, moved onto (a) incapacity benefit and (b) income support within (i) one week, (ii) one month, (iii) three months, (iv) six months and (v) one year of such termination. [221725]

Kitty Ussher: The following answer was provided to the hon. Member on 17 September 2008, however, due to a departmental procedural error it was not published in the Official Report. The answer is as follows:

The available information is in the following tables.


24 Nov 2008 : Column 997W

24 Nov 2008 : Column 998W
Number of jobseeker's allowance terminations aged 25 or over, who terminate their claim between 17 and 18 months, then flow on to incapacity benefit/severe disablement allowance
Quarter ending Number of jobseeker's allowance terminations Flowed on to incapacity benefit/severe disablement allowance

All Within 1 week More than a week but less than l month More than a month but less than 3 months More than 3 months but less than 6 months More than 6 months but less than a year More than l year

2005

August

1,700

400

200

100

0

0

0

100

November

1,200

400

200

0

0

0

100

0

2006

February

1,000

300

200

0

0

0

0

n/a

May

1,700

500

300

0

100

0

100

n/a

August

1,800

500

300

0

0

100

100

n/a

November

1,900

300

200

0

0

0

0

n/a

2007

February

1,800

300

200

100

0

0

n/a

n/a

May

2,000

400

300

0

0

n/a

n/a

n/a

August

2,000

200

200

0

n/a

n/a

n/a

n/a

Notes:
1. Figures have been rounded to the nearest 100. Totals may not sum due to rounding.
2. Data commence in 2005 to ensure capture of information on people flowing on to incapacity benefit/severe disablement allowance up to 12 months after the termination of their claim.
3. Figures for the latest quarter do not include any late notifications and are subject to major changes in future quarters. Figures for previous quarters may also be subject to revisions in future quarters.
Source:
DWP Information Directorate 5 per cent. sample and 5 per cent. terminations dataset

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