Mr. Harper: To ask the Secretary of State for Work and Pensions pursuant to the answer of 20 October 2008, Official Report, column 1202W, on unemployment benefits, what his Department's forecast was for expenditure on incapacity benefit in each of the next five years had the employment and support allowance not been introduced. 
Jonathan Shaw [holding answer 13 November 2008]: Expenditure on incapacity benefits/employment and support allowance payable at employment and support allowance rates or alternatively at incapacity benefit rates are tabled as follows. These are based on latest pre-Budget report projections and exclude housing benefit/council tax benefit impacts, which add further to the cost of paying employment and support allowance as opposed to incapacity benefit rates.
|Benefit expenditure, (nominal terms), Great Britain
|Incapacity benefits/employment and support allowance
|Incapacity benefits/employment and support allowance payable at incapacity benefit rates
|Impact of employment and support allowance rates
1. Figures include incapacity-related income support directed at the short-term sick and long-term sick and disabled and severe disablement allowance.
2. Figures for incapacity benefits/employment and support allowance, 2008-09 to 2010-11, underlie the 2008 pre-Budget report Government spending plans. Figures for 2011-12 and 2012-13 are projections.
3. Figures for the impacts of employment and support allowance rates exclude the additional annually managed expenditure impacts on housing benefit and council tax benefit.
4. Figures relate to expenditure on working-age adult claimants.
5. Figures are on a resource accounting and budgeting basis. There may be differences between figures quoted in these tables and those quoted in Department for Work and Pensions Accounts.
DWP autumn 2008 forecasts and projections.
Jenny Willott: To ask the Secretary of State for Work and Pensions what modelling his Department has carried out on different economic and labour market conditions in assessing the potential effect on (a) lone parents and (b) people claiming employment support allowance of changes in eligibility for income support; and if he will make a statement. 
Mr. McNulty: The Department continues to assess the impact of an economic downturn on all our customers and our activities, and is developing plans right across its areas of responsibility to manage this. This includes those for whom the benefit arrangements are changing.
Mr. Burstow: To ask the Secretary of State for Work and Pensions pursuant to the answer of 6 November 2008, Official Report, column 704W, on income support: mortgage costs, what estimate his Department has made of the number of households that will not be eligible under the proposed new arrangement due to a partner or spouse working 24 hours or more a week. 
Kitty Ussher: We estimate that, on average over the past three years for which figures are available (2004-05, 2005-06 and 2006-07), there were 30,000 couples each year who interest but for the fact that their partner was in remunerative work of 24 hours or more a week.
These estimates are for those people whose circumstances are that: they are not working; they are members of a couple; they are owner-occupiers; they have a mortgage; they have a partner who works 24 hours a week, or more; and they would otherwise have had entitlement to income support or income-based jobseekers allowance. No account has been taken of the duration of claim, or the support for mortgage interest qualifying period.
Figures are rounded to the nearest 10,000.
DWP Take Up 2006-07, 2005-06 and 2004-05 datasets
Chris Grayling: To ask the Secretary of State for Work and Pensions how many people are receiving income support for mortgage interest payments; and how many received such payments in each of the last 10 years. 
Chris Grayling: To ask the Secretary of State for Work and Pensions what changes have been made to (a) the conditions for claiming income support for mortgage interest payments and (b) the levels of income support mortgage interest payments since 1997. 
Chris Grayling: To ask the Secretary of State for Work and Pensions what the rules are for eligibility for income support mortgage interest payments; and what changes to those rules the Government plans to introduce. 
Chris Grayling: To ask the Secretary of State for Work and Pensions how many people claiming jobseeker's allowance have been claiming support for mortgage interest payments for two years or more. 
Chris Grayling: To ask the Secretary of State for Work and Pensions how many people have been claiming support for mortgage interest payments for (a) less than six months, (b) between six months and one year, (c) between one and two years and (d) two or more years. 
Chris Grayling: To ask the Secretary of State for Work and Pensions whether the two year time limit on claims for income support for mortgage interest for jobseekers allowance claimants will apply to new claimants. 
Mr. Pickles: To ask the Secretary of State for Work and Pensions if he will place in the Library a copy of the speech and presentation of his Departments Programme Manager on the Tell Us Once Project, made at the Institute of Revenues Rating and Valuation Annual Conference on 1 October 2008. 
Mr. McNulty: The presentation given by the Tell Us Once Programme Manager at the Institute of Revenues Rating and Valuation Annual Conference on 1 October 2008 has been placed in the Library. There is no written speech available.
Kitty Ussher [holding answer 25 November 2008]: The administration of Jobcentre Plus is a matter for the acting Chief Executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.
The Secretary of State has asked me to reply to your question asking by what date the review of the closure plan for Jobcentre Plus offices will be completed. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.
In the light of the current economic conditions and the welfare reform changes planned for the next two to three years, I have asked the Customer Service Directors in each of our Regions and Countries to review their service delivery plans for every Jobcentre Plus District. This exercise will be completed by early 2009.
As an immediate measure, I have decided to suspend the 25 proposed Jobcentre closures while the current economic uncertainties exist, which will allow us to increase our capacity to deliver services to those in need of help finding a job.
The Secretary of State has asked me to reply to your question asking how many formal complaints were received by Jobcentre Plus in each region in each of the last five years. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.
Comparable information is not available prior to 2005/06. The available information is in the tables below.
|Level 1 and 2 complaints received by Jobcentre Plus
|Jobcentre Plus region
|Level 3 complaints received by Jobcentre Plus
|Jobcentre Plus region
| Notes: Jobcentre Plus operates a three-level feedback process in response to issues raised by customers: Level 1feedback received by a specific business area that relates solely to Jobcentre Plus business, ie. Contact Centre Directorate, Customer Services Directorate and Benefits and Fraud Directorate. Level 2feedback received direct by the district manager or feedback received by Jobcentre Plus but which also relates to another business area, eg. Her Majesty's Revenue and Customs local authorities or feedback not resolved at Level 1. Level 3feedback received direct by the chief executive or feedback not resolved at Level 2.