|Previous Section||Index||Home Page|
|(1 )Data on the number of ineffective calls were not collected by NHS Direct prior to September 2006. (2 )Data on the number of engaged calls were not collected by NHS Direct prior to September 2006. (3 )Data on the number of calls abandoned after the threshold were not collected prior to May 2007. Definitions:|
Ineffective call: consists of two groups of calls:
1. Calls where the caller abandons after 10 seconds after the end of the message and before the service's equipment can accept the call. The presence of such calls may indicate a problem with NHS Directs call transfer processes. 2. Calls routed to a courtesy message during service hours. The intelligent network occasionally routes calls to this message when average wait time exceeds a certain threshold. Engaged call: The proportion of calls that are routed to NHS Direct and receive the engaged tone.
Calls abandoned: Calls where the caller abandoned after 10 seconds after the end of the message and before TAL's equipment can accept the call. Calls abandoned after threshold: When calls are presented to a Choose and Book site the customer has the ability to abandon the call before it is answered. If this happens the call is recorded as an abandoned call. Only calls abandoned after 30 seconds of the call being presented to Choose and Book are included for this key performance indicator. Source: NHS Direct.
Norman Lamb: To ask the Secretary of State for Health how many patient safety incidents classified as causing (a) no harm, (b) low harm, (c) moderate harm, (d) severe harm and (e) death were recorded in each NHS trust in each quarter since the inception of the National Reporting and Learning System; and if he will break these figures down by type of incident. 
Ann Keen: As a consequence of national health service reconfigurations over the past five years, the information requested is not currently available. The regular National Reporting and Learning System Quarterly Data Summaries from the National Patient Safety Agency (NPSA) provide a breakdown for incidents in England and Wales by degree of harm and incident type, for a range of care settings.
Joan Walley: To ask the Secretary of State for Health what assessment he has made of the recommendations of the World Health Organisation's publication The Public Health Significance of the Urban Pests; and what consideration he has given to the recommendation that governments should (a) collect information on vectors and (b) develop capacity to identify pest-related risks in the urban environment. 
The recommendations of the World Health Organisation in relation to the risks posed to
public health by urban pests emphasise the need for a multi-disciplinary approach to risk assessment, management and control measures.
We are satisfied that we have in place in the United Kingdom the necessary capability for the identification and assessment of risks posed by vector-borne infection and pest-related health risks, together with the appropriate infrastructure for a co-ordinated approach to the control and management of such risks.
Sir Alan Beith: To ask the Secretary of State for Health for what reason the reconvened hearing by the Family Health Services Appeal Authority into the application for a pharmacy at Widdrington Station, Northumberland, has been moved from Northumberland to Harrogate, North Yorkshire. 
Mrs. May: To ask the Secretary of State for Health (1) what estimate he has made of the number of domestic violence victims treated by the NHS who were pregnant at the time they received treatment in the last 12 months; 
(2) what guidance his Department provides to healthcare professionals on (a) questioning of pregnant women about domestic violence and (b) provision of treatment to a victim of domestic violence who is pregnant. 
The Department of Health has conducted initial pilot work to explore the best way to collect data in an emergency department, a maternity hospital and GP surgery. Following that, the Department has undertaken feasibility pilots to test and develop a dataset template in accident and emergency departments to collect de-personalised data on domestic violence.
The updated domestic abuse handbook and cd-Rom, responding to domestic abuse: a handbook for health professionals, which was published in December 2005, provides advice and guidance on how the health services can respond to pregnant women who are victims of domestic abuse. Current advice is that routine inquiries should be made of all pregnant women to explore the possibility of domestic violence, in the course of taking a social history and providing information. A copy of the handbook has been placed in the Library.
A copy of the Department of Health's Draft Guidance on NHS patients who wish to pay for
additional private care has been placed in the Library and is also available at the Department's website at:
|Next Section||Index||Home Page|