Regulation
189. The issues of poor quality in the private rented
sector which we note above need to be addressed, and quickly.
The quality of life of large numbers of tenants depends on it.
Improvements in quality are also crucial in wider policy terms,
however. The growth in the private rented sector is a welcome
change towards diversifying the range of choice of housing and
has demonstrated the important role private renting has in meeting
the needs of a more diverse and mobile population. We have proposed
that the private rented sector should extend its role to become
a viable long-term option for the accommodation of a wider range
of households. If that extension of the private sector's role
is to happen, we agree with the Audit Commission that "decisions
are needed on the type and level of intervention that are required
for the sector to safeguard standards and security."[305]
190. Regulation of the private rented sector is mainly
undertaken by local authorities, through the Housing Health and
Safety Rating System, HMO regulations, and voluntary accreditation
schemes. The Housing Ombudsman Service is the statutory body adjudicating
on complaints of maladministration both against housing associations
and also against private landlords and agents which voluntarily
register themselves with it. Over the period March 2006April 2007,
the service investigated over 2800 cases. Most (nearly 68 per
cent of cases) did not result in maladministration being found.
Only 1 per cent of cases concerned assured shorthold tenancies,
the main form of tenancy in the private rented sector.[306]
191. The Ombudsman for Estate Agents was established
in 1998. The Ombudsman's remit also covers letting agents, and
it has developed a code of practice for letting agents with the
National Association of Estate Agents. As with the Housing Ombudsman
Service, letting agents are not required to be members. By contrast,
provisions in the Consumers, Estate Agents and Redress Act 2007
require persons who engage in estate agency work in relation to
residential property ("relevant estate agency work")
to be members of an approved redress scheme for dealing with complaints
in connection with that work.[307]
All estate agents must register with an authorised organisation
which investigates complaints against its members. Agents may
be fined or struck off and potentially referred to the Office
of Fair Trading. From April 2008, estate agents who are not members
of a scheme will no longer be able to sell houses.[308]
192. Self-regulation of landlords and agents within
the private rented sector exists through membership of associations
such as the Association of Residential Letting Agents[309]
and the National Landlords Association.[310]
The efforts of these and other organisations to improve management
standards are welcome and should be supported, but there is a
clear need to do more to eliminate unsavoury tendencies within
the private rented sector.
193. One of CLG's objectives for the development
of the private rented sector was the use of local authority accreditation
schemes.[311] Such
schemes can work on a regional as well as local basis: the London
Landlord Accreditation Scheme, for example, operates across London
to provide landlords with training and to enforce standards.[312]
Collectively, local authorities have undertaken extensive
work with the private rented sector in forming accreditation schemes,
which are often linked to measures to prevent households being
made homeless. Accreditation schemes only function through co-operation
between local authorities and landlords,[313]
and are constrained by the limited time and resources available
to environmental health teams.[314]
194. Notwithstanding concerns about the variation
in the application of regulation by local authorities, particularly
with the application of HMO licensing, no evidence was presented
to us questioning the right and ability of local authorities to
regulate the private rented sector. The approaches taken by local
authorities in establishing private sector forums and accreditation
schemes are largely supported by the private sector, which acknowledges
the benefit of recognising "the work of responsible landlords
who choose to become accredited."[315]
This support provides the opportunity for local authorities
to exercise the "strategic" housing function which the
Government is promoting for them. Local authorities can and should
act as conveners of the bodies who invest in and provide private
rented housing, rather than just as enforcers. There is also a
role for Oftenant, using its experience within the social rented
sector, to coordinate the efforts of local authorities and the
private sector in disseminating good practice and working with
local authorities to address specific issues relevant to their
area.
195. The Government recognises that the previous
measures in the 2004 Act and the private rented sector need to
be reviewed.[316] While
we welcome this further review of the sector, it demonstrates
that the problems affecting private tenants have not been satisfactorily
addressed following the last set of reforms, which should have
gone further.[317]
There is a yawning gap between the rights of consumers
who are purchasing a property through estate agents, and tenants
of private landlords. Prospective and actual tenants in the private
rented sector can face discrimination, retaliatory action, and
general poor management of their home. A good basis exists in
existing regulation, local authority accreditation schemes and
the activity of trade bodies to introduce a system of accreditation
similar to that which exists for estate agents, devised by trade
bodies but reinforced by the involvement of local authorities,
with the ultimate oversight of Oftenant. We recommend that the
Government work with organisations in the private rented sector
to develop a robust scheme which will enable tenants to gain redress
against poor landlords.
196. The British Land Company presented the case
for a 'carrot and stick' approach where the threat of the removal
of incentives would "remove the burden of enforcement from
local authorities".[318]
Financial incentives could include lower taxation on repairs and
improvement works, for example. Other incentives could include
a 'risk-based' approach to inspection whereby demonstrably good
landlords face less regular visits from the local authority. Advocating
a "build-to-let" approach to enlargement of the private
rented sector, the British Property Federation also highlighted
the potential for "some kind of Code of Standards or Accreditation
Scheme, which was open to private managers and housing associations
and backed by a dispute resolution body, such as the Housing Ombudsman
Scheme".[319]
The 'carrot and stick' approach to regulation of the private sector
appears to receive support from a broad range of interests. During
the debate at the fourth session of the Housing and Regeneration
Bill, Adam Sampson of Shelter, for example, said "regulation
needs to be married with a package of incentives to encourage
the further development and professionalisation of the private
rented sector."[320]
197. We recommend that the Government's review
of the private rented sector consider and report on the merits
of establishing an accreditation system under which letting agents,
private landlords and housing associations would register the
extent of their private property portfolio with the relevant local
authority. Such a system would assist local authorities' strategic
housing and regulatory functions. The enforcement function would
also rest with the local authority but only insofar as it was
necessary to oversee how registered bodies process complaints,
or how individual unregistered and unaccredited landlords manage
their stock.
198. The review of the sector should also consider
the establishment of a new regulatory system based on a carrot-and-stick
approach which rewards responsible landlords with fewer repetitive
regulatory hurdles and greater financial incentives such as rewards
for investment in maintenance and energy efficiency. Landlords
should have the choice whether they wish to use letting agents,
which under our previous recommendation would be accredited and
under the ultimate oversight of Oftenant, or similar management
companies including housing associations; or undertake their own
marketing and management and then be directly regulated by the
local authority. Whichever route the landlord took, new properties
would be required to be registered with the relevant local authority
when a tenant was found.
236