Supplementary memorandum from e-Bay
We promised to follow up with the Committee
on customer complaint figures. As we mentioned in our original
testimony to the Committee, because we are not involved in the
actual transaction between buyer and seller and are just a marketplace,
we have only limited visibility of customer complaints. However,
as Paul Drake noted, a good indication of customer satisfaction
is the percentage of positive, negative and neutral feedback left
by buyers for sellers in the Tickets category. So far in 2007,
the (rounded) figures are 98.26% positive, with 0.76% neutral
feedback and 0.99% negative. This suggests a high degree of customer
satisfaction.
July 2007
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