Supplementary memorandum submitted by
Ofwat (FL 111a)
During my appearance in front of the Committee
on the 28 November, I agreed to send the Committee a copy of the
research carried out by the Consumer Council for Water's (CCWater)
on the views of Seven Trent's customers following the outage of
piped supplies at Mythe water treatment works during the flooding
this summer.
Please find enclosed the first of two customer
research reports conducted by Accent on behalf of the CCWater.[21]
This report is based on qualitative research and, given the limitations
of such research, CCWater are following this up with a second
report, based on quantitative research which will be published
in due course. We will send a copy of the second report when it
is available.
If there is any further assistance we can provide
please let us know.
Regina Finn
Chief Executive
Ofwat
December 2007
21 Not printed. Available at: http://www.ccwater.org.uk/upload/doc/Final.doc Back
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