Annex A
The statistics Harrow and Barnet provided
prior to the publication of the "Options for Setting Up a
Sanctuary Scheme" guidance (December 2006) were included
within the guidance itself. They showed that:
In Harrow, where the scheme began, over
250 Sanctuaries have been installed with an 80% completion rate
compared to referrals. Of the referrals not carried out, half
were cancelled by the Police Crime Reduction Team who visited
the property and either did not consider that it could be made
safe or were not able to proceed due to the scope of the work.
The other half were cases where the victim did not want the work
to be carried out.
In Barnet during 2004-05:
— 45 sanctuaries approved, with
40 having been completed. This means 40 families have been made
safe from domestic violence and prevented from becoming homeless.
— This has resulted in a more
than 40% reduction in families fleeing domestic violence having
to go into temporary accommodation last year.
— Had the 40 cases mentioned
above been taken into temporary accommodation and remained there
for a year it would have cost £669,760 per year to house
them.
— The total costs for the project
for 2004-05 amounted to £68,461, which means the project
has saved £601,299 in aborted temporary accommodation costs.
CLIENT SATISFACTION
SURVEY RESULTS
Following security installation, all
clients are asked to complete a feedback questionnaire, allowing
them to comment on various aspects of the service.
— 100% of clients were very
satisfied or satisfied with the service provided by the Crime
Prevention Officer.
— 100% of clients were very
satisfied or satisfied with the service provided by the Domestic
Violence Support Service.
— 85% of clients were very satisfied
or satisfied with the service provided by the specialist contractor
Pinner Locks.
— 95% of clients were very satisfied
or satisfied with the overall service provided by the Barnet Sanctuary
Project.
— 90% of clients were very satisfied
or satisfied that they felt safer in their home following installation
of the security works.
NOTTINGHAM
The Nottingham City Sanctuary Scheme
has been in operation for approximately a year and they have had
extremely positive feedback. In October 2007, they carried out
a full evaluation of the scheme to test whether there was a need
for the scheme and whether it was delivering on its aims. As the
report was written in October, the figures have changed. To date
they have received 152 referrals and had 40 installations. There
are several other applications, at different stages, being processed.
WESTMINSTER
During this financial year 2007-08 and
to date, there have been 43 referrals to the Sanctuary Scheme.
During the last financial year 2006-07
(the first year the scheme was up and running), there were 32
referrals. This makes a total for the two years of 75 referrals.
That the scheme has taken more referrals this financial year indicates
greater awareness of the scheme.
Every client the Woman's Trust Advocacy
Service sees, whose reside in Westminster, is given the Sanctuary
Scheme as an option depending on their circumstances. Woman's
Trust case manages these referrals and supports the clients around
any other issues they may have as a result of them experiencing
domestic violence.
The following are quotes from client's
who have received the Sanctuary Scheme works and have kindly given
permission for their feedback to be used in the public arena:
"All feeling very secure—it's a wonderful
feeling. Thanks".
"I found the process from referral to completion
very satisfactory and professional. Thank you for all your time
and effort you put into this".
"I now feel very safe and secure in our
home and it is a wonderful feeling that words can not describe.
I can not thank you enough for making this all possible".
REDCAR AND
CLEVELAND BOROUGH
COUNCIL
Scheme set up in Jan 2007. There have
been 86 referrals, one left because of further DV, one left for
other reasons. 55-60 people have been helped and they carry out
a lot of follow up work with close check ups. The scheme is well
advertised with referrals from homelessness units, the Police,
DV organisations etc.
SHEFFIELD
Since July 2006 when the sanctuary scheme
started they have received 136 referral forms from various agencies.
Of the 136 received 87 were progressed, the remaining 49 referrals
were not progressed for a variety of reasons including choosing
to be re-housed, property not suitable, change of mind, owner
occupier or joint occupants.
Out of the 87 referral forms progressed,
19 have ended with full sanctuary rooms, the remainder have had
works carried out such as extra locks on doors, change of locks,
new front and back doors, window/door alarms, mobile phone, anti
arson letter box and external solar lights. The reason for properties
not having full sanctuary rooms installed is mainly due to stud-partitioned
walls.
The amount of referrals received and
the amount of referrals progressed in year 2 (from April 2007)
has increased greatly since year 1, suggesting that there is greater
awareness of the sanctuary scheme has and that secondly they are
receiving more appropriate referrals.
They have received 16 customer satisfaction
questionnaires from clients. All of the clients' comments have
been exceptionally positive; nearly all boxes are ticked to say
they were very happy with the service with a very small minority
ticking happy, no clients have ticked below happy. The questionnaire
has yes/no boxes, all of the yes boxes have been ticked with some
questionnaires having positive comments left, no client has ticked
the "no" or "neither" box.
One client has emailed her thanks:
"Just writing to let you know that both
doors have new replacement locks. It feels like an enormous relief.
Please accept my heartfelt thanks for arranging this. It has meant
that we do not have to move house again and this means a lot".
NEWCASTLE UNDER
LYME
Statistics collected from the Evaluation
Surveys sent to clients in receipt of a Sanctuary Scheme show:
— 90% of respondents said they
felt more secure in their properties following the work.
— 60% of respondents rated the
scheme as excellent.
— 20% of respondents rated the
scheme as good.
— 10% of respondents rated the
scheme as satisfactory.
Research connected to BVPI 213 (repeat
homelessness) shows that all cases who had work carried out by
the Scheme have maintained their accommodation for at least six
months. Three people have moved properties at 16 months, 12 months
and 8 months respectively after having Sanctuary work carried
out.
— 90% of sanctuary work was
carried out to tenants of RSLs.
— 5% were owner occupiers; and
— 5% rented from a private landlord.
— 4 cases were completed in
2005-2006 (Scheme commenced November 2005).
— 21 cases were completed in
2006-07.
— 11 cases have been completed
during 2007-08 with another six in the process.
The average cost per case is £1,833
(2007-08).
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