Select Committee on Health Written Evidence

Memorandum by David Ringwood (PS 73)

  1.  I wish to make a simple point to the committee. That is the `culture' of complaints being a nuisance or unwelcome needs to change if there is to be any real trust between professionals and users. I accept that given the vast number of interactions that occur every day there will be some errors of judgement or some incompetence. If this dealt with in an open and fair way then most people will live with that situation.

  2.  I have had little or no information from my Health Trust and only know what I do because of my involvement with JIHN and attendance at meetings. It is my contention that unless more information is available and there is a change in relationships between professionals and users then any changes will be cosmetic and not produce the laudable aims of the new regulations.

September 2008

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