BENEFITS AND TAX CREDITS
64. Responsibility for supporting those living on
low incomes is again spread across departments, with HM Revenue
& Customs taking charge of child benefits and tax credits,
whereas the Department for Work and Pensions leads on Welfare
to Work, improving child support and pensioner poverty. The number
of people claiming out-of-work benefits or Incapacity Benefit
is falling as a result of the recent rise in employment levels.[75]
65. Professor Adrian Sinfield of the University of
Edinburgh told the Committee that "basic benefits are currently
insufficient to bring people up to the Government's own poverty
level".[76] Many
of our witnesses argued that fundamental benefits, such as Income
Support and Jobseekers Allowance are inadequate and should be
increased.[77] The Joseph
Rowntree Foundation noted:
worklessness is so strongly associated with poverty
largely because the level of out-of-work benefits is so low. Although
benefits for children in families receiving Income Support or
Job Seekers Allowance have increased significantly in recent years,
and the government is committed to further increases at least
in line with earnings, the adult components of these benefits
have been increased by much lower amounts. The result is that
the total incomes of families with children and of working age
households without children receiving these benefits are falling
further and further behind year-on-year. Given that, whatever
the success of the economy in creating new jobs and of government
policies to assist people into work, there will always be those
who cannot work it seems wrong and, indeed, a contradiction of
government policy, to condemn such individuals and their families
to a life of poverty.[78]
And Mr Peter Kelly of the Poverty Alliance said that
an increase in benefits was "fundamental to making progress"
in poverty reduction.[79]
We will explore further the evidence given by the Joseph Rowntree
Foundation in relation to families in our forthcoming Report on
child poverty.
66. Government policy has increasingly favoured targeted
benefits over universal provision, aiming to reach those in most
need, to reward employment and modify patterns of behaviour. Perhaps
the best known universal benefit is child benefit, which we will
discuss in detail in our forthcoming Report on child poverty.
67. The choice between universal and targeted benefits
is difficult, and there are disadvantages on both sides. Universal
benefits provided irrespective of income are simple to administer
but may reward those who have no need of them. Conversely, targeted
benefits are more complex to administer and more difficult to
access for those in need. As Mr John Dickie, Head of the Child
Poverty Action Group Scotland, told us:
It is about getting the balance right. The problem
with the purely targeted approach is that too often the target
is missed so that whilst in terms of tax credit uptake it is relatively
good compared to the previous tax credit arrangements, it is still
only 82% of families that are receiving the tax credits that they
are entitled to.[80]
68. Tax credits clearly have a role in rewarding
work, but universal benefits may be preferable when dealing with
the most vulnerable in our society, for example, pensioners and
children. This is an issue we will return to in more detail in
our forthcoming Report on child poverty.
Take-up
69. The issue of unclaimed benefits and tax credits
was raised several times during the inquiry. The former Department
of Trade and Industry estimated that the average benefit entitlement
check identifies £1200 of unclaimed annual benefits per household.[81]
The West of Scotland Seniors Forum cited Government figures showing
that between 22% and 36% of pensioners entitled to pension credit
did not claim it and that one in ten did not take up their entitlement
to council tax benefit.[82]
70. As the basis of its anti-poverty strategy, the
Government has chosen a highly targeted system of benefits and
tax credits. The result of this is a complex system of entitlements
and a correspondingly significant gap in take-up. This is an issue
on which the Work and Pensions Committee has previously reported,
describing the current UK system as "stunningly complicated."[83]
71. The administration of tax credits and benefits
is also in need of improvement. For example, we have heard that
when an application for housing benefit is made, the claimant
is sometimes asked for more information. If this is not received,
the case can be closed without notification.[84]
If the claimant is unaware of this closure, they can continue
accruing arrears for some time until the case is resolved.
72. Some of our witnesses suggested that benefits
checks could be integrated into other services in order to increase
the levels of take-up.[85]
Families who may not have the opportunity to consult a welfare
rights adviser may have contact with health visitors, Sure Start
workers or those carrying out energy efficiency checks in the
home.
73. When we asked Ministers what was being done to
increase take-up, Caroline Flint MP described the efforts that
were being made to streamline the system:
For instance, one phone call to the Pension Service
can now give access to five benefits: state pension, pension credit,
housing and council tax benefit and underlying entitlement to
carers' allowance too. In the Department they use the phrase 'no
wrong door' to try and create the situation where people might
ring the Pension Service, but there might be another part of either
our organisation or another organisation that has something to
offer in this regard. What people do not like is being told, "Sorry,
mate. I deal with that. You are off somewhere else." It is
not easy, all of this, I have to say, working across government,
working with agencies outside of government, but we have an ambition
that we can do better than we currently are. By 2011, what we
are looking at is that people who are in receipt of benefits of
whatever form will have a personal, online account with the Department
for Work and Pensions.[86]
74. We
welcome efforts to integrate different benefits streams into a
'one-stop-shop'. However, the Government must provide enough resources
to ensure that any new system is properly administered.
Past problems in this area have added to the difficulties caused
by the inherent complexity of the system. For example, the recent
recovery of tax credits overpayments has caused particular difficulty
for some and has shaken general confidence in the system. Professor
Sinfield said:
the argument must be to operate tax credits with
the greatest degree of efficiency, which means that you have to
invest more in staff. This is really crucial. It is not simply
that people do not receive what they are intended to, which in
itself is a problem leaving people in poverty, but because of
this uncertainty the whole system is becoming stigmatised. A lot
of people, when they hear these figures about 33% being underpaid
or overpaid, think it means the system was wrong rather than the
fact that circumstances changed in the course of the year, so
there was need for an adjustment.[87]
75. The
simplification of the benefits system is a vital area of work
if take-up of entitlements is to be increased. We refer the Government
to the recent excellent contribution of the Work and Pensions
Committee in this area. Given the current complexity of the benefits
system, the Government has a responsibility to invest in welfare
rights advisers and campaigns to promote the take-up of benefits
generally.
76. In addition
to plans for an online system, frontline employees in a range
of services should be equipped with a basic knowledge of the tax
credits and benefits system so that they can assess whether a
household is claiming its full entitlement and give advice on
where to go for further information. Where convenient, greater
use could be made of co-location so that benefits checks are part
of a local 'one stop shop'.
77. In the areas
of welfare advice and co-location of services there is clear benefit
to be gained by working with local authorities.
Poverty traps
78. Even if an individual claims all the benefits
and tax credits to which they are entitled, certain poverty traps
still remain. Our inquiry has highlighted particular problems
in the field of part time work. Part time work can be an important
bridge to full time employment and may be better suited to those
with caring commitments. Witnesses argued for greater support
for part-time work through an increase in the amount of money
that people are allowed to earn whilst receiving Income Support
and Job Seekers Allowance.[88]
79. Evidence from the Prince's Trust suggested that
the rules surrounding Job Seekers Allowance also interfered with
training:
Rigid application of eligibility criteria for JSA
and other benefits can work to the disadvantage of our clients
and prevents them participating on Prince's Trust courses as they
can be faced with the withdrawal of benefits (the 16 hour rule).
Sometimes we reluctantly have to advise young people that their
interest would not be best served by participating on one of our
courses as their principal means of support would be withdrawn.
Some providers get round this rule by making their courses less
than 16 hours per week. It is our view that this does not fit
young people for work. An essential key to successful employment
is good timekeeping and a commitment to full participation in
the course. Part-time working does not enable the individual to
experience the personal responsibility involved in achieving this.
It would be helpful if there was local discretion for JCP advisers/managers
to relax these rules where there is clear evidence that the training
proposed is part of a managed pathway to work and will assist
the client into sustainable employment.[89]
80. We have also heard that Department for Work and
Pensions benefits calculations showing that an individual would
be better off in work do not always take account of the loss of
benefits like housing benefit or council tax benefit. Ms Loretta
Gaffney of Glasgow Easterhouse Citizens' Advice Bureau said:
the difficulty is the poorest people are in social
housing and they are paying their rent and their council tax and
the Working Tax Credit comes in as a form of income, so it is
means-tested. They go and they get the job at the minimum wage,
they get it topped up with the Working Tax Credit and then they
find that they get no housing benefit and no council tax, therefore
they have got to pay for their house, their council tax, their
travel to work, their lunches and they are either worse off or
the same.[90]
81. An individual entering the workplace is likely
to experience a number of associated costs, including those of
transport, clothing, childcare, etc. Witnesses suggested that
the provision of a transitional benefit at this time would remove
some of the barriers to entering employment.[91]
We urge
the Government to consider establishing a transitional benefit
aimed at alleviating the costs of entering employment.
82. The Government has succeeded in making work pay
for many people. The benefits of this strategy have been felt
in higher levels of employment and reduced numbers of those claiming
benefits. For some, however, the poverty trap still exists. The
Government now needs to ensure that everyone living in poverty
really would be financially better off in work. Without this approach,
the reduction in poverty over the last ten years will not be sustained
in the next decade.
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