Memorandum from the Department for Transport
(DAR 01)
Thank you for your letter dated 2 August 2007.
Enclosed, the list of responses which were requested by the Transport
Select Committee and concerned the 2007 DfT Annual Report which
are arranged under the following headings:
(1) General Matters;
(2) Financial Performance;
(3) PSA Targets; and
(4) The Efficiency Programme.
Also included are supplemental questions relating
to Metronet and the Shared Services Programme which you raised
in a letter dated 8 August 2007.
1. GENERAL MATTERS
A. Network Rail Breach of Licence
1. In the 2006 Annual Report (p 100) the
department reported that the Office for Rail Regulation (ORR)
had concluded in March 2006 that Network Rail (NR) had breached
its licence by failing to provide accurate information to its
customers and Funders. However, there is no reference in the 2007
Annual Report of any follow-up actions being taken by the Department.
What follow-up actions has the Department taken to ensure that
NR will improve the accuracy of its information to customers?
Although Network Rail (NR) operates
under a network license which is issued by the Secretary of State,
the license is enforced and amended by the Office of Rail Regulation
(ORR).
ORR has a range of statutory powers
under the Railways Act 1993. Using these powers, it sets the contractual
and financial framework within which NR operates the network,
ensuring that the company carries out its activities efficiently
and well, and that it is appropriately funded. The framework is
designed to provide effective incentives so that the company is
rewarded for doing a good job. If necessary however, ORR may enforce
compliance with the network licence if the network operator fails
to fulfil its obligations, andit may also impose monetary penalties.
ORR initially imposed anotice on
NR under section 55(6) of the Act in lieu of enforcement action
in respect of the accuracy of published information. This notice
was not complied with. Consequently ORR imposed a penalty of £250,000
on Network Rail Infrastructure Limited in respect of the accuracy
of published information on infrastructure capability (Condition
7 of the Network Licence, 2006). Since then the issue has been
kept under review by ORR but it considers NR is now meeting its
license conditions andhas not deemed it necessary to issue a further
notice to NR.
B. Cycle Lanes
2. The 2007 Annual Report gives different
figures to the 2006 Annual Report for the number of cycle lanes
delivered by local authorities for the years 2004-05 and 2005-06
(the 2007 Annual Report, p 119 and 2006 Annual Report p 132).
The other lines of data (eg for kilometres of cycle track) agree.
No explanation is given for this inconsistency. How has this inconsistency
arisen?
(a) Why has the data for cycle tracks and
lanes for the year 2006-07 not been provided in the 2007 Annual
Report?
The Committee asked two questions
about the data on cycle lanes and cycle tracks. Why was there
an inconsistency in the figures for the 2006 and 2007 annual reports
for the number of cycle lanes delivered by local authorities?
And why were no figures for 2006-07 supplied in the 2007 report?
The data come from returns from local
authorities in England (outside London), which are provided each
Summer. The information provided in July 2007which was
not available until after the publication of the 2007 Departmental
Annual Reportcovers 2005-06 and provisional estimates for
2006-07. The results are:
|
2005-06 |
2006-07
(Estimated) |
| Cycle Track (km) | 515 |
457 |
Cycle Track
Number | 460
| 593 |
| Cycle Lane (km) | 234 | 140
|
| Cycle Lane Number | 267 |
253 |
| | |
The figures for 2005-06 in both the 2006 and 2007
annual reports, and the figure for 2004-05 in the 2006 annual
report, should all have been described as "estimates".
We apologise for the omission. Each year, there are new returns
from local authorities and the figures in the Departmental report
reflect that.
The Committee may still be wondering why we had
provisional estimates for 2005-06 in one annual report and no
estimate for 2006-07 the following year. The reason is that the
Department now allocates Integrated Transport Block funds to local
authorities on the basis of a needs-based formula, rather than
project-based bids. As a result, these LA returns no longer provide
information beyond the year that has recently been completed.
We would expect the next Departmental Annual Report to show figures
up to provisional estimates for 2006-07, as described aboveand
the annual report the year after to show updated figures for 2006-07
and provisional estimates for 2007-08.
We have looked more closely at the data underlying
the table, and can update the table. Later LA returns were sometimes
available than had previously been used, and a couple of local
authorities provided information that was inaccurate: for example,
showing figures in metres, not kilometres. Correcting for these,
the table would be:
| 2001-02 | 2002-03
| 2003-04 | 2004-05
| 2005-06 | 2006-07
(Estimated)
|
Cycle Track
(km) | 629 |
640 | 565 | 558 |
515 | 457 |
Cycle Track
Number | 458
| 575 | 575 | 581
| 460 | 593 |
Cycle Lane
(km) | 405 |
369 | 386 | 308 |
234 | 140 |
Cycle Lane
Number | 352 |
416 | 424 | 375 |
267 | 253 |
Data taken from
finance forms for: |
2004-05 | 2005-06 | 2006-07
| 2007-08 | 2008-09 | 2008-09
(received
July 2007)
|
| | |
| | | |
C. Airport Slots
3. The 2006 annual report envisaged that the EU regulation
of airport slot allocation would be revived during 2006-07 (p
145). The Department at that time reported that it was studying
alternatives to the current allocation mechanism with a view to
informing the UK's negotiating position. However, there is no
update of this in the latest report. What progress has been made
regarding the revision of the EU regulation of airport slot allocations?
(a) How is the Department attempting to influence the
negotiations for the UK's benefit?
The European Commission is in the process of reviewing
the EU airport slot allocation regulations. In December 2006 it
circulated a questionnaire to stakeholders, including Member States,
about the effectiveness of the more technical changes to the regulations
introduced in 2004 to which the Department responded. No timetable
for completing the review has been set by the Commission, but
the Department's understanding is that a Commission Communication
or proposals for the regulation's revision may be published later
in 2007. In the course of 2006 the Department also funded a research
project looking into alternative mechanisms for allocating slots
created by new capacity. This was completed in late 2006 and published
on the Department's website. A copy was also sent to the Commission.
The Department has discussed the review with the Commission, including
the Department's priorities for changes to the regulation. The
Department has also met UK stakeholders to consider potential
changes to the regulations.
D. Galileo
4. According to the 2006 Annual Report, the concessionaire
of the Galileo project was to be appointed by the end of 2006
and operations were to begin by the end of 2008. This section
in the 2007 Annual Report (p 144) about the Galileo project is
identical to that in the 2006 Annual Report, other than it is
now reported that the concessionaire is to be appointed by the
end of 2007 and operations are to begin at 2011-12. No reason
has been given for these delays.
(a) Why has the project been delayed? What is the Department
doing to ensure that the project meets its new deadlines?
In their letter of 14 March, the German Presidency
reported that negotiations had come to a standstill between the
consortium bidding to run the Galileo public private partnership
(PPP) concession and the Commission Agency, the European GNSS
Supervisory Authority (GSA). The consortium was concerned about
the transfer of risk, the long term certainty of public sector
funding and the integration of the EGNOS augmentation programme
with Galileo. However, the consortium had not agreed on its governance
structure and the distribution and location of infrastructure
and work-share and this appears to have been the immediate cause
of the breakdown.
Despite the intervention of the German Presidency
it proved impossible to resolve these problems to the satisfaction
of all parties. In June, the Transport Council agreed a Resolution
concluding that the negotiations had effectively broken down and
should therefore be brought to an end. The Council asked the Commission
to bring forward proposals for the October Council to consider,
setting out in detail, alternative options for taking the programme
forward. It was also necessary to include all possible options
of public funding, based on an additional and thorough assessment
of costs, risks, revenues and timetables. The UK and the Netherlands
entered a joint minutes statement at the Council, stressing the
desirability of using a PPP model to deliver the programme and
the need for competitive procurement.
The Department has been in regular contact with
Commission officials, the GSA, and our other Community partners
as the Commission develops the detailed proposals requested at
the June Council. We believe that the Community needs to use this
opportunity to get the project back on track by taking an informed
decision on the way forward. The UK continues to press for a realistic
timetable for the programme.
(b) The former Minister stated that the Galileo problems
would not delay any introduction of road pricing schemes. What
impact will the delays in the Galileo project have on the introduction
of road pricing schemes or other transport projects at the local
or national level?
The position remains the same. Global Navigational
Satellite Systems (GNSS), including both GPS and Galileo, can
support a wide range of applications. However, no decisions have
been taken on whether to proceed with the introduction of a national
road pricing scheme or on the technology that might be used to
support such a scheme. No UK transport projects, at local or national
level, are dependent on Galileo.
(c) What are the cost implications of the delays to Galileo
and any consequential delays to other projects?
The delays to the Galileo programme have increased
the cost estimates for the programme but, given the failure of
the current PPP negotiations, it is unclear what the final costs
will be. In our joint minutes statement with the Netherlands to
the June Council we asked for the Commission's assessments to
"include a cost benefit comparison, on the same evidential
basis, between public procurement plus an operating concession,
and a PPP for procurement and operation, as originally planned.
The comparison should cover the planned project lifetime, with
replenishment as foreseen, and be based on the most up to date
information". The original plan had been that the costs of
the satellite deployment and establishment of the ground control
facilities in a PPP would be funded one-third by the EC, through
grant, and two-thirds by the PPP partner from an overall estimated
cost of 2.1 billion (£1.4 billion). The concessionaire
as the PPP partner would then receive the revenue generated whilst
meeting the operating and replenishment costs of the system for
the contract period. A move to greater public procurement and
finance therefore has long term implications for the EU Budget.
With the failure of the current PPP negotiations
the Commission put forward, in its Communication of 16 May 2007,
some approximate figures, based on early assumptions and extrapolations
of data, for the cost of different future options for the procurement
and operation of Galileo. They indicate a total required public
sector budget commitment, including for infrastructure, availability
payments (or operating costs), and replenishment costs, over the
period 2007 to 2030 of between 9 billion and 12 billion
(£6.1 billion-£8.2 billion), depending on the option
chosen. The public sector costs in the period 2007-13 (the period
of the current Financial Perspective) are estimated at between
2.4 billion and 3.4 billion (£1.6 billion-2.3
billion) compared to the current available budget of 900
millio.
Any increase in the public sector contribution
to Galileo would need to come from a redeployment of funds from
within the EU budget and may have an impact on other programmes
and projects financed by the EU budget. The Commission is expected
to present a revised draft EC financial instrument on the funding
of Galileo (during 2007-13) to the budgetary authorities after
a decision has been taken on the nature of the procurement and
operation of the programme by Council later this year.
(d) Given that private funding is unlikely owing to the
lack of commercial interest, is it not now likely that the system
will be increasingly justified by its military purposes? How does
DfT hope to ensure that the system will be, as the Minister stated
on 2 July, a civil project under civil control?
The involvement of private funding in the Galileo
programme has not been wholly discounted. The proposals on the
next phases of the programme, currently being developed by the
Commission, include considerations on the potential level of private
sector involvement.
Galileo has been defined and agreed as a civil
programme under civil control since the project's inception and
the EU Transport Council has repeatedly endorsed this; most recently
in its October 2006 Council Conclusions. In the December 2004
Transport Council Conclusions it was also made clear that changing
the civil status of Galileo would require a decision under the
terms of the Common Foreign and Security Policy (CFSP). CFSP decision-making
is by unanimity.
Galileo's open service, like that of GPS, can
be accessed by all and therefore could be used by military forces,
for example for navigation or location purposes. The Government's
policy is to safeguard against the development of a system for
purely military applications, such as guided munitions. We remain
committed to working to ensure that Galileo's development continues
in line with its agreed status as a civil programme under civil
control.
E. Quality of Data
5. Figure 4b, "Road travel trends", has not
been updated since 2004. The data in the 2007 Annual Report (p
62) is reported on a different baseline to that in the 2006 annual
report (p 63). When does the Department intend to update this
data on road travel trends?
Figure 4b in the 2007 Annual Report is based on
data from the National Travel Survey (NTS), presented as three
year rolling averages. The latest data available from the NTS
when this chart was produced were from the 2005 NTS, so the latest
point which could be calculated as a three year average was 2004
(using data from 2003, 2004 and 2005). In the 2006 Annual Report
the point for 2004 was based on data for two years (the average
of 2003 and 2004) but the method was revised for the 2007 Report
to be more methodologically robust. Data from the 2006 NTS were
published on 30 August 2007 and an updated version of Figure 4b,
covering 1996-2005 is attached.
In 2006 a weighting strategy was introduced for
the NTS. This is designed to adjust for the fact that certain
groups are more likely to participate in the survey than others.
It also adjusts for the observed tendency for respondents to record
fewer trips towards the end of their "travel week",
during which they are asked to record details of their travel
patterns (known as "drop-off"). The weighting methodology
has been applied to data back to 1995, thus producing a discontinuity
in the time series at this point. Most time series are therefore
now based on data for 1995 onwards. Using three-year rolling averages,
the first data point on the latest chart is therefore 1996. Further
details of the weighting methodology are available on the Department's
website at http://www.dft.gov.uk/pgr/statistics/datatablespublications/personal/methodology/weightingnts/

Furthermore, we are also considering publishing
our forward look of future travel trends based on our National
Travel Model, with an annual update in line withthe frequencywith
which we currently publish ourobserved statistics.
6. The 2007 Annual Report noted that customers are increasingly
using on-line systems for licensing vehicles which require an
MOT and for paying car tax (p 17). What is the overall proportion
of customers using these on-line systems?
(a) Has the Department got any targets for the proportion
of customers to pay MOT and car tax, using computerised systems
in the future? If so, what are they?
Take-up of the DVLA Electronic Vehicle Licensing
(EVL) service continues to increase with almost 1.1 million transactions
taking place during July 2007. Currently some 32% of all licensing
transactions (figure for July 2007) are completed using EVL. Theforecast
for EVL is to achieve a take up of 60% by the end of 2008 however
it should be emphasised that this is dependent on a number of
key changes that are being considered. These changes are:
1. Continuation of proactive marketing for the
scheme including the development of an incentive scheme that is
acceptable to Ministers.
2. Proposed changes in legislation being accepted.
The EVL service links with the Motor Insurance
Database and also with VOSA MOT data to verify that thereare current
insurance and MOT certificates (when requiredeg cars over
three years old) in place for the vehicle being licensed.
7. The 2007 Annual Report noted that 34 of the 37 cross-government
policies contained in the Social Exclusion Unit's 2003 report
on transport have been implemented (p 26). Which policies have
not yet been implemented and when will these policies be implemented?
(a) What assessments have been made of the impact of
those policies that have already been implemented?
Of the three policies currently outstanding, two
are in the process of being implemented. These are policies 5
(barriers to flexible transport) and 29 (criteria for eligibility
for Patient Transport Services), and are planned to be implemented
in late 2008 and October 2007 respectively. Full progress on the
remaining outstanding policy (policy 13revision of national
planning policy guidance) is being held in abeyance following
CLG's decision to revise only those PPGs affected by policy changes.
However subsidiary guidance on Transport Assessments takes account
of social exclusion and accessibility issues.
For most of the policies, it is too early to say
what their impact has been. However, the impacts of the following
two policies are due to be evaluatedpolicy 1 (accessibility
planning, which is the cornerstone of the Social Exclusion Unit
report) will have an evaluation research project commissioned
later this year or early 2008, and policy 16 (tackling road accidents
in disadvantaged communities) is due to have its evaluation reported
in Autumn 2008.
2. PSA TARGETS
A. PSA1 Strategic Congestion (Annual Report 2007, p 235)
8. The 2007 Annual Report reported slippage against the
PSA 1 target, strategic congestion. It noted that the Highways
Agency is putting in place a series of measures to achieve the
target, including support units and improved roadwork management
(p 242). What evidence is there that these measures will improve
traffic flow?
The Highways Agency's PSA reliability target delivery
plan includes a number of measures that contribute to a reduction
in Average Vehicle Delay (AVD) on the strategic road network.
The business case for each work stream was assessed and, based
on a number of technical assumptions, an AVD benefit was estimated.
The delivery and usage of these measures are monitored and reported
on a monthly basis.
With reference to the two elements highlighted,
incident support units and improved roadwork management, an early
indication of the benefits they deliver are as follows
Incident Support Units (ISU) play
a vital role in the clearance of serious incidents on the network,
enabling the road to return to full use as quickly as possible.
The speed with which the ISUs can respond have a significant
effect on the delays experienced by road users affected by critical
incidents on the network.
Before committing additional investment to enhance
the service provided by ISUs, the Agency worked closely with its
service providers to accurately benchmark the frequency and speed
of their response to serious incidents. Following this assessment,
a number of improvements to the ISU service were assessed on a
value for money basis and improvements were implemented, termed
Enhanced ISUs.
Enhanced ISUs have been in operation since the
start of the measurement year (March 2007 to April 2008). The
Highways Agency has been collecting data on average response times
associated with incidents that primary ISUs have been dispatched
to. This information has been obtained from service providers
on a monthly basis following the enhancements. Data collected
over the first four months of the measurement year indicate the
average response time of primary ISUs has improved by around 11%
(3.6 minutes) across 373 incidents where data were available.
In order to substantiate and confirm these encouraging
early results, the Agency has commissioned a detailed study to
assess the actual impact of enhanced ISUs in mitigating worst
delays and returning traffic to freeflow levels following serious
incidents. The results of this work are expected in October/November
2007. When combined with the information being collated from service
providers, who directly operate the ISUs, it will provide evidence
of the scale of journey time reliability benefits delivered by
enhanced ISUs.
Roadworks can cause severe delay and disruption
on the network. Therefore, managing roadworks as effectively as
possible, to minimise their impact on vehicle delay, is a key
component of the Agency's reliability delivery plan.
Guidance has been developed on the application
of speed limits to be implemented during roadworks. A standard
50 mph limit shall be used, except in exceptional circumstances
where a lower limit is required for safety reasons. A number of
existing and planned schemes have revised their construction traffic
management arrangements in light of this, raising the temporary
speed limit from 40 mph to 50 mph.
Studies are currently being conducted to identify
the positive impact on average journey times of increased speed
limits through major roadworks, such as the M1 J6a to J10 road
widening scheme. Early, un-validated results indicate that increasing
temporary speed limits from 40 mph to 50 mph has had a significant
impact on reliability for the 10% worst journeys. A comprehensive
set of results, derived from a larger sample of schemes, is expected
in October.
(a) How will the de-trunking affect DfT's ability to
reverse the slippage against this target?
The policy of detrunking, ie transferring to local
highway authorities the responsibility for trunk roads that were
considered to be non-core, was set out in the White Paper "A
New Deal for Transport", published in July 1998 (Cm 3950).
The inter-urban reliability PSA target applies only to the "core"
routes remaining in the strategic road network following the detrunking
programme; all non-core routes are excluded from the PSA measure
and progress with the detrunking programme therefore has no impact
on achievement the target.
The non-core routes were excluded from the inter-urban
reliability PSA target as progress with the detrunking programme
is unpredictable and depends upon agreements being put in place
with the relevant local highway authority. Moreover, as explained
in "A New Deal for Transport" in advance of detrunking,
the Highways Agency only promotes further improvements on non-core
routes where they are warranted on safety grounds. All other improvements,
ie congestion/reliability improvements, are considered by local
highway authorities as part of their local transport plans.
B. PSA2 Rail (Annual Report 2007, p 246)
9. What measures have been taken to ensure that the data
used to compile the Public Performance Measure (PPM) are robust,
given that the 2006 Annual Report reported that Network Rail breached
its licence by failing to provide accurate information to its
customers and funders (Annual Report 2006,p 100)?
The Office of Rail Regulation has commissioned
an audit of this data and the findings demonstrated that the data
and its sources were sound.
10. The Technical note for PSA 2 (last updated June 2006)
stated: "A quality assurance audit of the systems that generate
data, including PPM if required, will be undertaken as part of
the development of the Office of Rail Regulation's new responsibility
as the single repository for rail industry data". Has this
been done? If so, what are the findings?
Auditors commissioned by the Office of Rail Regulation
have examined the processes and procedures which govern the production
of performance measures. The auditors have reported to ORR that
procedures are improving,and have made one specific recommendation
and four observations, which ORR confirm will be followed up with
Network Rail.
11. We note that the Department is examining the funding
options for the Thameslink project. What are the risks that the
proposed capital spend will lead to higher fares for passengers?
The White Paper "Delivering a Sustainable
Railway" published in July 2007 confirms that the policy
on fares increases remains at RPI + 1%. There is noproposal to
vary this in the case of the Thameslink project.
C. PSA3 Buses and Light Rail (Annual Report 2007, p 252)
12. On what basis does the Department find that it is
on course to meet this target, given that the target for growth
patronage in every region outside London remains "challenging"
(p. 253)?
The Department's assumptions for bus and light
rail patronage growth suggest that the 12% national patronage
target will be met by 2010-11. However, the element of the target
for growth across all regions by 2010-11 remains challenging.
It is interpreted as year-on-year patronage growth in each region
over the last three years of the target periodand the Department's
current view is that, given the long-term background trends in
car ownership and usage in some regions, and the consequent implications
for bus patronage, it remains a real challenge to achieve this.
(a) Aside from the local authority areas listed on p.253,
which other local authority areas have seen an increase in bus
and light rail patronage?
DfT's own internal estimates for patronage down
to local authority level cannot be used owing to restrictions
on disclosure of data arising from the provisions of the Statistics
of Trade Act 1947. However, based on local authority data (Best
Value Performance Indicator 102 as reported in Local Transport
Plans delivery reports), compared to DfT estimates, the following
areasare among those that have seen a significant percentage increase
in patronage growth:
Bath and North-East Somerset
Bournemouth, Poole and Christchurch
Brighton and Hove
Cambridgeshire
Dorset
Kent
Kingston-upon-Hull
Milton Keynes
Northamptonshire
North Nottinghamshire
Peterborough
Swindon
Telford and Wrekin
West Sussex
Wokingham
York City
(b) For each region, in what year does the Department
first expect to see overall growth in bus and light rail patronage?
The latest estimates of bus patronage show that
nearly all regions outside London saw a rise in patronage in 2006-07
(compared to the previous year). This is largely a result of the
free concessionary fares policy. A further boost can be expected
in 2008-09 with the introduction of the national concessionary
fares scheme.
(c) Of the 12% target for national increase, what proportion
does the Department expect to come from increased patronage in
London?
Current DfT forecasts show an overall increase
in bus and light rail patronage of 22% by 2010-11 (from a 2000-01
base). Much of which can be attributed to growth in London. Some
regions outside London could show an increase in patronage by
the end of the target period, but the overall picture in the regions
is likely to be one of decline. However, this decline has been
reduced in recent years and the increases in patronage associated
with the introduction of free concessionary fares are turning
around the downward trend in all regions.
(d) What impact, in terms of increases in patronage,
is the introduction of a national concessionary fares scheme in
2008 likely to have (p 278)?
Our current estimate is that the introduction
of a national concessionary fares scheme in 2008 could bring a
3.2% increase in patronage over two years.
(e) What are the cost implications of the national concessionary
fares scheme?
The Concessionary Bus Travel Act 2007 provides
for a national bus travel concession in England from April 2008,
giving around 11 million older people and eligible disabled people
free off-peak travel on local buses in any part of England. Up
to £250 million of additional funding is to be made available
each year to fund this. Bus operators will continue to be reimbursed
by local authorities for carrying concessionaires on a "no
better or worse off" basis. The Government is confident that
this further funding is sufficient in total to meet the extra
costs to councils.
In addition, the Department will pay local authorities
in England a grant to cover reasonable new burdens arising from
the need to issue new travel passes for the national concession.
The size of the grant payment will be announced shortly when the
specification of the new pass has been finalised following consultation
and discussions with suppliers.
(f) Given the need to improve services outside London,
why have the resources available for other bus grants such as
the Bus Challenge schemes and "Kickstart" projects declined
since 2004-05 (Figure 6b, p 99)?
The decrease in spending on "other bus grants"
largely reflects the completion of the Department's funding of
projects supported under the Rural and Urban Bus Challenge schemes.
The last competitions for funding under these schemes were held
in 2003. The schemes have succeeded in their purpose of demonstrating
the potential of innovative approaches to meeting public transport
needs. The schemes were never intended to provide permanent revenue
support. In many cases projects initially supported by Challenge
funding are now continuing with support from local authorities
and other sources. We will consider the case for a further competition
for "Kickstart" funding in the light of the outcome
of the Comprehensive Spending Review later this year.
13. In the 2006 Annual Report, the DfT has committed to
exploring the potential benefits of innovative light rail schemes,
including projects costing less than £5 million (p 285 of
the 2006 DAR). However, we can find no detail to any such schemes
in the 2007 Annual Report. Can the Department give any details
of pilot schemes involving light rail that are be set up in the
future?
(a) What is the Department doing to establish light rail
schemes?
The 2006 annual report outlined measures taken
by the Department to address a specific conclusion of the Public
Accounts Committee in their 2005 report on Light Rail. The Committee
concluded that "innovative ultra light rail technologies
had been excluded from departmental funding because they cost
less than the £5 million qualifying threshold for a scheme
to receive financial support". In guidance to Local Authorities
produced in 2005 the Department, taking the PAC finding into account,
waived the £5 million threshold for bids for pilot or demonstration
schemes and made it clear that when considering such bids it would
be prepared to take into account not only the scheme's immediate
costs and benefits, but the potential to unlock benefits if adopted
elsewhere. Since introducing this facility no Local Authority
has submitted such a pilot or demonstration scheme for funding.
The Department will continue with these arrangements but recognises
that the issue is not simply the availability of funding for Local
Authorities, but the development by the private sector of the
appropriate technology to the extent that it is a realistic and
deliverable proposition for Local Authorities to take forward.
14. The technical Note (updated 30 May 2007) stated that
local authorities were being encouraged to develop local accessibility
indicators as part of their LTPs. There is an update on progress
of this in the 2007 Annual Report (p 114), which notes that the
Department's core accessibility indicators for 2005 have been
calculated and will be sent to local authorities by spring 2007.
what are the core accessibility indicators?
The core accessibility indicators provide a number
of measures of accessibility by public transport, walking and
(where appropriate) cycling to seven service types: primary schools,
secondary schools, further education, GP's, hospitals, food shops
and employment. With the exception of further education, indicators
have also been produced for an "at-risk" sub-group of
the population. The indicators have been released as a series
of spreadsheets on the DfT Transport Statistics website, for England,
excluding London, at Lower Super Output Area (over 27,000 different
areas). They show, for instance, the percentage of households
in an area that are within 15 and 30 minutes of a particular service.
(a) What will be the relationship between the Department's
core indicators and authorities' local indicators for accessibility?
Accessibility is a local issue and as part of
their Local Transport Plans authorities were required to submit
accessibility strategies. These strategies were founded on an
evidence base of the real problems that local people experience
in reaching jobs and key services such as education, training
and healthcare. As part of this process, authorities were required
to develop at least one local indicator for accessibility that
could be used to measure the success of their local strategies.
The core indicators have been calculated to help local authorities
develop their evidence base for their accessibility strategies.
Using nationally consistent datasets, they give local authorities
a picture of journey-time barriers to accessibility to important
services in their area. Most of the accessibility indicators adopted
by local authorities in their LTPs are based on journey times.
D. PSA 4 Urban Road Congestion (Annual Report 2007, p
243)
15. What stage has the Department reached in assessing
whether the local authority delivery plans will achieve the urban
congestion target?
Local authorities in the ten largest urban areas
in England have set local targets for tackling congestion in the
context of increasing demand for travel. The Department has provided
guidance and support to these authorities on producing delivery
plans setting out how these targets will be met. The Department
has assessed the plans against a set of criteria to determine
whether they provide confidence that the local targets will be
met or exceeded. Where a plan provides such confidence, the Department
has released that area's share of the Congestion Performance Fund,
which totals £5 million for 2007-08. So far eight of the
10 urban areas have produced plans which have been assessed as
giving confidence the target will be met. The Department is working
with the remaining areas to address the issues with their draft
plans, and with all the ten areas as appropriate to tackle congestion
and meet the local targets. The delivery plans are live documents
which the authorities use to manage their programme of work to
tackle congestion. They will therefore be kept up to date, and
the Department will see updated versions of the plans on a regular
basis.
E. PSA 5 road safety (Annual Report 2007, p 257)
16. Road Casualties Great Britain: Main Results 2006 shows
that 169 children under 16 were killed in 2006 on the road compared
to 141 in the previous year. Why has the number of children killed
in road accidents increased and what measures is the Department
taking to ensure that the increase is not sustained?
(a) The figures also show a small increase in pedestrian
deaths, but a small decrease in the number of KSI casualties.
This is against background of a 7% reduction in the overall number
of pedestrian casualties. What factors does the Department believe
explain these trends and what action is the Department taking
to reduce further the number of pedestrian deaths?
Children
The increase in child pedestrian deaths in 2006
was disappointing. However, the 141 killed in 2005 was the lowest
number on record. The 2006 number of 169 is similar to the number
killed in 2004, which at 166 was then the lowest on record. The
long term trend continues to be downwards. The number of children
seriously injured fell by 6%, from 3,331 in 2005 to 3,125 in 2006.
Our target is to halve the numbers of children
under 16 years old killed or seriously injured, by 2010, measured
against the baseline of the 1994-98 average. The number killed
and seriously injured in 2006 was 3,294, which is 52% below the
baseline of 6,860.
It is difficult to say exactly why there were
28 more children killed across Great Britain in 2006 than in 2005.
When dealing with road accidents where each case may involve a
series of interacting causal factors, such relatively small numbers
are subject to a certain amount of random fluctuation from year
to year. For this reason, it is helpful to look at longer term
trends and to larger sample sizesfor example including
serious injuries. The longer term trend might suggest that the
2005 figure may be below the long term trend rather than the 2006
figure being above it. Another possibility is that external factors
may have a part to play, such as the hot summer in 2006 leading
to more outdoor activity by children for more of the year, increasing
their exposure to traffic and hence the risk of being involved
in an accident.
What DfT is doing
We published a new child road safety strategy
in February 2007, replacing that issued in 2002. It sets out to
implement a wide range of measures to reduce casualties, including
more local safety schemes and greater promotion of safer road
use by everyone, under the THINK! banner. DfT runs a series of
child and teen road safety publicity campaigns and will shortly
be launching a new campaign aimed at parents of younger children.
Our campaigns aimed at drivers on a range of issues also help
to improve child road safety.
We are firmly committed to tackling the significantly
higher incidence of road casualties in disadvantaged communities.
Our £17.6 million Neighbourhood Road Safety Initiative has
supported 15 local authorities in the most deprived areas to tackle
their special road safety problems. We shall promulgate lessons
learned and best practice from these, and our Birmingham Inner
City Demonstration project, to all authorities.
There is strong evidence that practical training
is by far the most effective means of improving children's skills
and judgements. So we have funded the £9 million Kerbcraft
child pedestrian training research project in 64 English local
authorities, completed in March 2007. Schemes were selected on
the basis of deprivation and child casualties, training 5 to 7
year olds in three important road-crossing skills. Independent
evaluation shows that trained children have made statistically
significant improvements to key behaviours, compared to untrained
children. We will be disseminating the findings of the research
to all local authorities.
We strongly advise parents to encourage their
children to take cycle training. The national cycle training standard,
under the Bikeability name, provides a practical on-road training
scheme. This provides the opportunity to influence their future
travel behaviour by enthusing them and equipping them with the
necessary skills. We are providing additional funding for local
authorities to increase their cycle training capacity and direct
to schools by way of the Schools Sport Partnerships for new cycle
training for 10-11 year olds as part of our plans to roll out
Bikeability training across England. An extra 100,000 children
will be trained by 2008-09.
Engineering measures, especially 20 mph schemes,
and enforcement measures, such as speed cameras, have been shown
to benefit all road users and especially children.
Pedestrians
The number of pedestrians killed in Great Britain
in 2006 increased by 4, from 671 in 2005 to 675. This is 33% below
the 1994-98 baseline average of 1008. The number of child pedestrians
aged 0-15 killed in 2006 increased by 8, from 63 to 71, while
the number aged 16-59 fell by 3, from 337 to 334 and the number
aged 60 and over rose by 1, from 267 to 268. The number of unknown
age fell from 4 to 2. So the increase in pedestrian deaths and
the increase in child deaths in 2006 are probably related, though
as noted above, such small fluctuations may not be statistically
significant.
What DfT is doing
Much of our activity to improve child road safety
mentioned above relates to pedestrian safety. A range of engineering
measures can help to improve the street environment and make it
safer for child and adult pedestrians, including safer crossing
places andtraffic calming measures. These are provided by local
highway authorities. DfT provides guidance on good practice, including
the recent publication of "Manual For Streets".
Other factors leading to an improvement in pedestrian
safety include the design of cars to reduce the severity of pedestrian
impacts, as well as efforts to improve driver behaviour through
enforcement and publicity in areas such as speeding and drink-driving.
Also, many adult pedestrian fatalities are themselves over the
drink-drive alcohol limit. The Home Office has recently produced
a publicity campaign on the risks of alcohol, which included the
increased risks of being involved in a road accident as a pedestrian.
F. PSA 6 Air Pollution (Annual Report 2007,p 260)
17. The 2007 Annual Report indicated that objectives for
three pollutantsnitrogen dioxide (NO2), particles (PM10)
and sulphur dioxide (S02)were not met (p 261). In what
areas are these pollutants most concentrated and what are the
public health implications of this?
In 2006, air quality modelling shows that 89km2,
with a population of around 770,000, in London, Greater Manchester
and the West Yorkshire urban area and 4745 km of major roads (motorways
and A roads) in urban areas (1,500 km in London) exceeded the
NO2 annual mean objective. The PM10 24 hour objective was exceeded
at 51km2 with a population of 410,000 in London, the West Midlands
urban area and Coventry and 1,580 km of major roads (1,012 km
in London). The PM10 annual mean objective was exceeded at 163
km of major roads (160 km in London). Air quality modelling in
2005 showed a small area exceeded the SO2 15 minute, hourly and
daily objectives, around a brickworks in Stewartby, Bedfordshire.
The modelling has not been completed for 2006 to date.
The exceedences of the limit values are expected
to have a range of effects on health depending on both the pollutant
and the level of exposure. The key concerns include impacts on
daily deaths, admissions to hospital from treatment of both respiratory
and cardiovascular diseases and bronchoconstriction. These pollutants
may also have additional impacts on particularly sensitive groups
such as asthmatics and children.
18. The 2007 Annual Report states "data uncertainties
for the whole of the UK automatic monitoring network will be recalculated
following type approval of the equipment required by the guidance
document from the European Standards Institute" (p 262).
Have the data uncertainties for the UK monitoring network been
recalculated yet? If so, what is the new calculation for the rate
of uncertainty of data in the UK monitoring sites?
The data uncertainties have not been recalculated
for the entire network yet, as around 50% of the automatic monitors
on the UK automatic monitoring network have not been "type
approved" to date by European Standards Institute: CEN.
For those monitors that have been through the "type approval"
process, uncertainties are +/-15% or better.
19. The Technical Note states that the objectives for
nitrogen dioxide and particulates "might need to be revised"
following a European Commission review in 2004-05. What was the
outcome of the review and what implications has it had for the
objectives for nitrogen dioxide and particulates?
The Air Quality Strategy for England, Wales, Scotland
and Northern Ireland was published on 17 July 2007. No changes
were made to the nitrogen dioxide objectives. The Strategy introduced
additional objectives for ultrafine particles (PM2.5). These were
an annual mean objective of 25µg.m-3 and an exposure
reduction objective at urban background sites of a 15% reduction
by 2018-20 on 2008-10 concentrations. The European Commission
Review culminated in the publication of a proposal for revised
legislation from the European Commission in September 2005. The
Directive is still being negotiated. This currently contains an
annual mean target (until 2015) and limit value (from 2015) of
25µg.m-3, although there are tabled proposals
to changes this to between 20-25µg.m-3 from the
European Parliament. The Directive also contains a proposal for
an exposure reduction target of 20% by 2018-20 on 2008-10 concentrations.
The Air Quality Strategy objectives may require further revisions
following the publication of the new Directive, which is expected
in early 2008.
The Directive arising from the EU Review will
also include compliance flexibilities of at least five years for
NO2 and, for PM10, three years after the date of entry into force
of the directive. Use of these flexibilities will be subject to
establishing an air quality plan.
G. PSA 7 Climate Change (Annual Report 2007, p 260)
20. The Renewable Transport Fuels obligation requires
5% of transport fuel to be from renewable sources by 2010. The
annual report (p 266) states that "the government now intends
the level of the Obligation to rise from above 5% after 2011-11".
Could the Department provide a table that shows the proportion
of transport fuel that the Government intends to be drawn from
renewable sources, and from which sources, in the next 10 years?
The Department does not hold precise forecasts
for how obligated suppliers under the RTFO intend to meet their
obligation. An obligation of 5% by volume is equivalent to 2.5
billion litres of biofuels a year and we expect suppliers to meet
this from both imports and domestically produced biofuels. Raising
the level above 5% would be dependent on evidence of biofuels
being produced in a sustainable way. The European Council has
set a target for a 10% share by energy (equivalent to about 13%
by volume) of biofuels in overall EU transport petrol and diesel
consumption by 2020, again subject torequirements on sustainability.
3. FINANCIAL PERFORMANCE
21. The resource Budget for the Driver and Vehicle Licensing
Authority (DVLA) has fluctuated considerably over several years.
In particular, the 2006-07 estimate outturn is for £214 million,
an increase of £50 million over the prior year (2007 Annual
Report, p 210). What are the reasons for these fluctuations?
(a) The DVLA's capital budget in 2006-07 has increased
by £20 million from the prior year (pp 212-13). What are
the reasons for this increase?
The increase in DVLA's budget between 2005-06
and 2006-07 results from a number of factors. An increase in funding
for VED collection and enforcement was planned for 2006-07 as
part of the agency's SR04 settlement. However the year also included
a number of one-time changes such asfunding to support the development
of the Department's Shared Service centre in Swansea and changes
in the accounting treatment of VED enforcement receipts. The increase
in DVLA's capital budget in 2006-07 also relates primarily to
the development of the Shared Service Centre.
22. In note A3 (capital budgets) the figures for capital
spending on railways (within PSA Objective I, "Support the
Economy") are not consistent with those in 2005-06 DAR.
There are also significant changes to the figures for the other
PSA objectives (II, III and IV). These are not adequately explained
in the footnotes on pp 220-221. Could the Department please reconcile
these tables?
The reclassification of London and Continental
Railways (LCR) accounts for nearly all of the difference in Rail
Capital figures between DAR 2006 and DAR 2007 (ref footnote 2b
p220the reconciliation table is contained in Annex A).
This reclassification had the effect of bringing
the LCR Capital Expenditure within the DfT budget and of moving
the capital grant and utilisation of the provision in respect
of CTRL out of the budget.
The remaining differences can be accounted for
by changes in Budgeting treatment as set out in the HMT Consolidated
Budgeting guidance.
A budget reclassification of the treatment of
profit/loss on disposal of assets from resource to capital (indicated
by NCH) accounts for three changes in the Railwaysnumbers. It
was Resource Non Cash in DAR 2006 and Capital in DAR 2007 (see
footnote 2a p220).
The reclassification of resource investment from
resource to capital accounts for the difference marked as RINV.
The line was reclassified to capital due to the fact that it is
a provision in respect of a capital grant.
A full reconciliation, which includes the Railways
differences, is attached in Annex A.
In addition to the budget reclassifications described
above which also affected other areas of the Department, there
was a major reclassification of the Greater London Authority Transport
Grant from Capital to Resource. That change is marked in Annex
A as GLA and referred to in footnote 2c page 220 of DAR 2007.
23. Please explain the key risks to the budgets in 2007-08.
The Department is planning to drawdown resource
near cash EYF to bring provision into line with funding assumptions
in the 2004 spending review settlement, to fund pressures the
increases in franchise costs has arisen from the change of contractual
arrangements with GNER from a franchise agreement to a management
contract (pending the reletting of the franchise), which moved
anticipated income from a premia receipt to revenue neutral to
DfT and to provide funding for the reclassification of London
and Continental Railways as a public corporation. As in previous
years it is anticipated that the Department will pay grants to
Cross London Rail Links Limited for ongoing work on the Crossrail
hybrid Bill not currently in budgets. A significant risk to the
Department's budgets is likely to arise from Metronet going into
administration. We are working closely with Transport for London,
London Underground, and Metronet's PPP Administrators to better
understand and manage this risk, but it is too early to say with
any certainty what the financial implications will be. [check
for update]
4. EFFICIENCY PROGRAMME
24. The Committee would like an analysis of the Department's
reported efficiency savings according to whether they are "provisional",
"interim" or final, as classified by the Office of Government
Commerce.
As Question 25, below, requests a copy of the
Department's latest quarterly efficiency return to HM Treasury
(which has now taken on lead responsibility for the Spending Review
2004 efficiency programme from OGC), we have answered this question
in the context of this latest return, being the most up to date
figures available. Of the total £682 million efficiency gains
reported at Quarter 1 2007-08 (covering the period to 30 June
2007), £436 million (64%) were classified as "Final"
and £246 million as "Interim". No gains were classified
as "Provisional". Of the £246 million in the "Interim"
category, we expect these gains to be confirmed as final according
to the following timetable:
Highways Agency Strategic Roads. The Quarter
1 return included "Interim" gains of £144 million.
It is expected that these will be confirmed as "Final"
in time for the Quarter 2 2007-08 return.
Local Authorities. The Quarter 1 return
included "Interim" gains of £87m. These gains are
recorded via the Annual Efficiency Statement process, sponsored
by Communities and Local Government, and they set the timetable
for confirmation of local authority gainswhich includes
consideration by the Audit Commission. It is expected that local
authority gains will be finalised towards the end of this financial
year.
The remaining balance of £15m relates to
smaller measures, where gains cannot be confirmed as "Final"
until full-year outturn figures are known at the end of the financial
year.
25. The Committee would also like to have copies of the
Department's latest quarterly efficiency monitoring reports that
were submitted to the OGC. We note that other committees have
already requested and obtained such documents and like them we
would, if the Department requested, treat these as confidential.
(It would be helpful if any material which the Department submits
in confidence could clearly be marked as such on each page)
Attached is a copy of our latest efficiency return
to HM Treasury, for Quarter 1 2007-08, which was submitted to
HM Treasury on 31 July 2007 (attached as Annex B). In order to
avoid classifying this document as "Confidential", we
have removed the forecast element from the version that was sent
to HM Treasury. We will be quite happy to share the full version
with the Committee, if required, but we have been advised that
the full version, including forecast data, would need to be treated
on an "in Confidence" basis, as HM Treasury have not
yet placed forecast information in the public domain.
26. What proportion of the efficiency gains reported in
the 2007 Annual Report (p 44, Figure 3a) were cashable?
The Gershon Review set the target efficiency gains
to be delivered by Departments and stated that at least 50% of
these gains should be cashable. The Department for Transport was
set an overall target of £785 million in efficiency gains
by the end of financial year 2007-08, meaning that at least £393
million must be cashable. The Annual Report included overall gains
of £532 million achieved up to 31 December 2006, of which
£366 million, or 69%, were cashable. Our most recent return
to HM Treasury, for Quarter 1 2007-08, reported overall gains
of £682 million, of which £509 million, or 75%, were
cashable.
(a) What verification of efficiency savings has been
carried out, if any, beyond the OGC reporting?
The Programme has pursued a number of approaches
to verify that gains claimed and the methodology for calculating
them are robust and transparent. The programme as a whole has
undergone two OGC Gateway 0 reviews, which provided an independent
assessment of the measurement methodology, governance and challenge
function within our programme. The major workstreams within our
programme have also undergone Gateway 0 reviews for their own
area, again providing an independent view on the health of our
programme and how it is managed.
The Department's own Internal Audit team has carried
out health checks and reviews of the rigour being applied in the
management of the programme. The Department's programme was also
included in a report on the Government-wide efficiency programme,
published by the National Audit Office in January 2006, which
commented positively on several aspects of the Department's approach
to assurance. The Department continues to pay close attention
to ensuring the robustness of gains, with sign-off of all returns
being carried out from the bottom up. The Senior Responsible Owner
of each individual workstream must sign off their contribution
to quarterly reports to confirm that they have satisfied themselves
that all gains claimed are robust and in accordance with the HM
Treasury measurement guidance.
(b) What is the Department doing to ensure that its efficiency
programmes do not lead to reduced service quality?
In order to qualify as a genuine efficiency gain,
it is essential that initiatives do not lead to a diminution of
service quality and all the initiatives that make up our programme
have agreed standards in place to ensure that service quality
is being maintained. The Department's Efficiency Technical Note,
published on the DfT web-site, includes a summary of these quality
standards. Every workstream claiming efficiency gains has agreed
a quality measure with the HM Treasury Efficiency Team and they
are obliged to confirm in each quarterly report that quality of
service has been maintained against this standard.
SUPPLEMENTARY QUESTIONS
AS OUTLINED
IN LETTER
DATED 8 AUGUST
2007
Metronet
1. What communications did DfT have with the PPP Arbiter,
LU and TfL concerning Metronet in the period leading up to the
publication of the DAR?
DfT regularly liaises with the TfL and LU at a
number of levels regarding the performance of London Underground.
DfT also held a number of discussions with the PPP Arbiter's
Office to discuss aspects of the PPP Agreements, consistent with
our respective roles. These discussions and correspondence would
have covered a number of major issues, including the PPP contracts
and the performance of both infrastructure companies, Metronet
and Tube Lines.
2. What contingency planning did DfT carry out after the
Arbiter's first Annual Report? In particular, did DfT monitor
the steps taken to improve Metronet's performance?
DfT is not party to the PPP contracts, they are
between LU and the PPP companies. As such it would be inappropriate
and impractical for DfT to get involved directly in the management
of the PPP contracts or the infrastructure companies themselves.
As stated above DfT has regular liaison meetings with LU, TfL
and other parties relating to the Underground, factors affecting
its performance and the steps being taken to improve Metronet's
performance.
3. We note that at the end of the third year of its PPP
contract one of the two Metronet companies (Metronet SSL) had
achieved a cumulative bonus, ie it was performing above threshold
(2006 DAR, p 136). What were the circumstances that caused this
sharp decline in the performance of SSL?
The Department's 2006 Annual Report includes a
bonus of £5.8 million attributed to Metronet SSL over the
first three years of the PPP, representing 0.5% of LU's expenditure
under the SSL contract.
While Metronet did receive performance bonus payments
up to the third year of the contract these were significantly
below the level anticipated in their bid. It is also only during
the third contract year that the level of abatements under the
station upgrade programme increased, reflecting the higher number
of stations due to be completed. One of the major areas of concern
highlighted by the Arbiter's Annual Report of Metronet in November
2006 was their station programme where it was noted that they
were significantly behind schedule in delivering their obligations.
Metronet were also starting to experience difficulties in their
delivery of the improvements of ambience (appearance) and capability
(line capacity).
It is important to note that Metronet's difficulties
stemmed primarily from the cost side (ie higher than bid cost)
and secondarily from the performance side, though that too was
material.
4. In 2005 the Committee was informed that new signalling
would be installed on the Victoria, Piccadilly and Bakerloo Lines
over the period 2013-20. What are the likely impacts on this programme
of Metronet going into administration?
While Metronet is in administration LU, the administrators
and Metronet are working together to ensure that work continues
towards delivering the Victoria line upgrade by the contract date
of 2013, but it is too early to judge whether administration will
have an impact on the completion date. Work on the upgrade is
continuing, including the new signalling system where cabling
has now been installed in the tunnels and communications testing
successfully undertaken between trains and the new equipment rooms.
The first new train is also now being tested on the network, with
the new fleet due to enter service from 2009.
The Piccadilly line is being upgraded by Tube
Lines and not Metronet, so is unaffected by Metronet going into
administration. The line upgrade, including a new signalling system
and train fleet, is on schedule to be completed by 2014.
The upgrade of the Bakerloo line is scheduled
to begin during the second period of the PPPbeyond 2010,
with completion in 2020. Early planning is currently underway
within LU and Metronet.
Shared Services Transfer Programme
5. The DVLA/DSA business unit was scheduled to "go
live" in April 2007 (DAR p 47). Has this now occurred? Was
the testing sufficient to ensure that there were no teething troubles?
The go live of the SSC and the first two business
unitsDVLA and DSAtook place in April as planned.
The go-live was phased over several weeks with functionality being
released and users being brought on stream on a planned, gradual,
basis.
Although SSC operational readiness was tested
prior to go-live through an extensive dry run, as a result of
challenging time-scales, certain risks to the stability of the
system were known and articulated.
Teething problems were experienced and there are
some residual issues over system stability and the processing
of purchase orders and invoices. This has led to difficulties
with banking services and a backlog of invoices waiting processing.
Some emergency payments have been required and some suppliers
have been paid late, in part due to the lack of purchase order
numbers on invoices. Additional staff were brought in to address
the backlog of invoices, but there are likely to be three months
in which DVLA and DSA's prompt payment targets will not have been
achieved. The teething problems were due more to the bedding
in and understanding of end to end processes and procedures rather
than deficiencies with solution testing.
Employee Self Service (ESS) and Manager Self Service
(MSS) have been rolled out to all professional and admin users
in DVLA and DSA. On-line T&S functionality for DSA's driving
examiners will be rolled out once improved Portal performance
and system reliability has been sustained.
Four payroll runs have now been made by the new
SAP system, and error levels are currently lower than previously
experienced.
6. Has the roll-out provided evidence to enable better-informed
scoping of the potential benefits of the shared services programme?
Further to the "go live" of DVLA and
DSA a small Benefits Realisation team has been established and
is engaged with both agencies and the SSC in order to support
and challenge their delivery of benefits.
Solid foundations were put in place identifying
benefits in the original business case in 2004 and 2005. A new
quarterly reporting cycle is in place to enable both the benefits
team and the agencies to fully understand the realisation of these
and additional tangible and intangible benefits.
At "go-live" of the two business units,
not all functionality was transferred to the Shared Service Centre.
The items of deferred functionality surrounding time management
and e-recruitment will effectively delay realisation of around
40 Full Time Equivalent's (FTE's) at DVLA until October 2008.
Work is currently underway to assess the impact to DSA. Despite
this, both agencies have identified both FTE and IT cost savings
as being realised. In addition to those measurable savings, focus
is also being given to intangible benefits which can often be
ignored and were not previously considered. They cover the benefits
drawn from more efficient ways of working; cultural benefits as
well as the effects of better quality and more timely information
to the organisations' decision making processes.
7. What are the emerging issues for the roll-out of the
SSC for the central Department and other agencies?
An in-depth "lessons learned" exercise
was undertaken following the implementation of DSA and DVLA and
the resulting recommendations are now being put into practice
in support of the migration of the next two organisations to migrate,
DfT(C) and MCA.
The key issue now is that the SSC and SAP solution
are in place and operational. These need to be fully stabilised
and prepared to accept new customers in 2008. The incoming organisations
need to be ready to adapt to the new ways of working, with a clear
and full understanding of the effect on end-to-end processes rather
than simply in terms of a new IT system, and the resulting organisational
and cultural change of working with an "external" service
provider. This will require a joined up, one team, approach between
the programme, the SSC and the new customers and will be supported
through communications and training.
Two key lessons that the central Department and
other Agencies need to make sure when preparing for the transition
to shared services is that appropriate attention is paid to specifying
the Business Unit organisation structure, employee roles and responsibilities,
and data management and migration. This will help ensure the
right training is provided to embrace the new ways of working
and ensure that staff get access to the information and shared
services they need to improve local performance and the delivery
of front-line services.
In parallel, business unit (including SSC) effort
needs to be directed to the timely realisation of benefits through
adoption of new ways of working through a mutually agreed service
relationship framework that directly supports performance and
continuous improvement using service level agreements (SLAs) and
operating level agreements (OLAs), including exploiting the non-financial
benefits of employee and manager self-service and better quality
and more timely management information.
November 2007
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