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|Compensatory payments authorised by month by the Child Support Agency and the Child Maintenance and Enforcement Commission|
|Number of payments authorised||Value of payments authorised (£000)|
| Notes: 1. The figures represent the number of payments authorised in each month. 2. Figures for the amount paid have been rounded to the nearest hundred pounds. 3. The figures do not include special payments awarded on an extra statutory basis or as part of a special exercise. 4. The Pension Service and the Disability and Carers Service were brought together into a single agency from 1 April 2008. The figures quoted reflect payments authorised by the Pension Service element of the new agency. 5. The Child Maintenance and Enforcement Commission replaced the Child Support Agency from 1 November 2008.|
To ask the Secretary of State for Work and Pensions how many outstanding unprocessed (a) council tax benefit and (b) housing benefit claims
there were in each London borough in each (i) quarter of each year from 1998 to 2008 and (ii) of the last 12 months; and what the average number of days taken to process (A) council tax benefit and (B) housing benefit applications was in each London borough in each (1) quarter of each year from 1998 to 2008 and (2) of the last 12 months. 
John Penrose: To ask the Secretary of State for Work and Pensions (1) how many and what percentage of refusals of crisis loan applications were (a) subject to appeal and (b) overturned on appeal in each of the last four years; 
Kitty Ussher: A first review is a review at Jobcentre Plus requested by an applicant. Data are not available on the number of refusals of crisis loan applications which were (a) subject to first review and (b) overturned on first review. This is because some crisis loan applicants apply for a review of a partial award and data are only available on the number of all crisis loan applications which were (a) subject to first review and (b) overturned on first review. Similarly, data are not available on the average time taken to process a first review of a refusal of a crisis loan application, but are only available on the average time taken to process all first reviews of crisis loan applications.
Crisis loan awards for items are normally sent by post, so data are not available on the average time taken for successful crisis loan applicants to receive payment. However, data are available on the average time taken to process all crisis loan applications, but not on the average time taken to process successful applications only.
Dr. Kumar: To ask the Secretary of State for Work and Pensions what the average time was for decisions to be taken on crisis loan applications in the North East in each month of 2008; and if he will make a statement. 
|Crisis loan applications in the North East in 2008 by month|
|Month||Average actual clearance time (working days)|
1. The clearance time for an individual crisis loan application is measured in whole working days from the date the application is received until the date the decision is taken on whether to make a loan offer, plus, if a loan offer is made, the number of whole working days between receiving the applicants reply to the offer and the recording of that reply. The minimum clearance time recorded for an individual crisis loan application is one working day, even if the application is cleared immediately.
2. Numbers are based on applications cleared in each month, not on applications received during that month.
DWP Social Fund Policy, Budget and Management Information System
Paul Holmes: To ask the Secretary of State for Work and Pensions how many members of staff in his Department have been (a) investigated, (b) suspended and (c) dismissed for losing (i) memory sticks, (ii) laptop computers, (iii) desktop computers and (iv) mobile telephones belonging to his Department in each year since 1997. 
Jonathan Shaw: Information on the numbers of staff in the Department for Work and Pensions that have been (a) investigated, (b) suspended and (c) dismissed for losing (i) memory sticks, (ii) laptop computers, (iii) desktop computers and (iv) mobile telephones belonging to the Department in each year since 1997 is not available in the format requested.
The Department for Work and Pensions records the numbers of staff investigated, suspended and dismissed for misconduct under general headings, but does not record this information under the specific categories requested. To extract more detailed information from individual records under the categories requested would be at disproportionate cost.
Departments have taken urgent and decisive action across government to improve data handing including minimising the amount of data put on removable media, encryption programmes for data and mobile devices that carry personal protected data and the introduction of training and education programmes to improve staff awareness of information risks.
Government take data security very seriously which is why a report into data handling procedures across government was commissioned and new measures to improve and strengthen controls in the protection of personal data were introduced.
Following publication of the Data Handling Report in June 2008, the Department for Work and Pensions has clarified its disciplinary rules and standards of behaviour to reinforce security measures around the safeguarding of data and equipment.
Jonathan Shaw: The DWP customer information system (CIS) holds over 90 million records, of which around 35 million relate to people receiving benefits who have an obligation to report changes to their personal information. There is no such obligation for those people who are not receiving benefits and for that reason it is not possible to provide an estimate of the number of records which may contain details which are not up to date.
Grant Shapps: To ask the Secretary of State for Work and Pensions how many staff in his Department were disciplined for (a) bullying and (b) harassment of colleagues in each of the last three years. 
Jonathan Shaw: The information requested on (a) EU foreign national and (b) non-EU foreign nationals employed by the Department for Work and Pensions is not available and to obtain it would involve disproportionate cost.
Jenny Willott: To ask the Secretary of State for Work and Pensions what the (a) original expected cost, (b) original expected delivery date, (c) actual cost incurred and (d) actual delivery date was of each ICT project undertaken and completed by his Department in each year since 1997; who the contractors for each project were; what the (i) initial estimated and (ii) outturn payment to each contractor was; and if he will make a statement. 
Jonathan Shaw: The Department for Work and Pensions (DWP) was created in June 2001. Prior to that, the provision of detailed project information was the responsibility of different departments and agencies.
At present the Department has over 200 change projects, a number of which have an IT element which is critical to the success of the project. The number of projects in train at any one time will vary and the duration of the project lifecycle is usually more than one calendar year.
Completed projects where the IT element supported the development and/or implementation of services that underpin the delivery of departmental business;
the original expected and actual investment costs of these projects;
the original expected delivery date and the actual delivery date where appropriate;
the main IT contractors involved in delivering the project.
|Table 1: completed projects|
|Project||Original expected costs (i) (£ million rounded)||Actual costs of project (ii) (£ million rounded)||Original expected delivery date (iii)||Actual deliver/date (iv)||Main IT contractors (v)|
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