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20 Apr 2009 : Column 124W—continued


Pay scales for advisory services managers
£

National Inner London Outer London Specified locations

Minimum

24,410

27,970

26,800

26,280

Maximum

29,500

33,190

32,020

31,550

Note:
Specified locations pay zones are those where recruitment difficulties historically have led to an increase in local salary scales. Generally these apply across much of the South East, outside the London pay zones.

Mr. Jamie Reed: To ask the Secretary of State for Work and Pensions how many personal advisers were employed in jobcentres in (a) Cumbria and (b) Copeland constituency in each of the last five years. [263791]

Mr. McNulty: The administration of Jobcentre Plus is a matter for the Acting Chief Executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.

Letter from Mel Groves:

Number of personal a dvisers employed in j obcentres in Copeland and Cumbria in the last five years
Year ending: Copeland Cumbria

March 2005 (see note 2)

15

87

March 2006

11

79

March 2007

12

74

March 2008

15

77

March 2009

13

72

Notes:
1. The Copeland area includes Jobcentres in Cleator Moor and Whitehaven.
2. Process changes between 2004-05 and the following years mean that this data is not comparable with later years.
Source:
Jobcentre Plus

Jobcentre Plus: Pay

Justine Greening: To ask the Secretary of State for Work and Pensions what the salary cost was of (a) permanent, (b) temporary and (c) agency staff employed in (i) benefit delivery centres, (ii) customer-facing jobcentres and (iii) contact centres operated by Jobcentre Plus in each (A) region and (B) Jobcentre
20 Apr 2009 : Column 125W
Plus district (1) in each year since 2002 and (2) in each of the last 24 months. [264263]

Mr. McNulty: The available information has been placed in the Library.

Jobcentre Plus: Sick Leave

Mr. Jamie Reed: To ask the Secretary of State for Work and Pensions what assessment he has made of levels of sickness absence attributable to work-related stress of staff in jobcentres in (a) Cumbria and (b) Copeland constituency in the last period for which figures are available; and what assessment he has made of the effect of such levels of absence on the delivery of jobcentre services. [263794]

Mr. McNulty: The administration of Jobcentre Plus is a matter for the Acting Chief Executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.

Letter from Mel Groves:

Jobcentre Plus: Standards

Andrew Selous: To ask the Secretary of State for Work and Pensions (1) what the latest customer satisfaction levels are for Jobcentre Plus customers;
20 Apr 2009 : Column 126W
how those levels were measured; and if he will make a statement; [262960]

(2) what the latest satisfaction levels were for social fund customers who have received crisis loans, budgeting loans or community care grants; how those levels were measured; and if he will make a statement. [262961]

Mr. McNulty [holding answer 12 March 2009]: The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.

Letter from Mel Groves:

Jobseeker's Allowance

Mr. Clappison: To ask the Secretary of State for Work and Pensions with reference to the answer of 26 November 2008, Official Report, column 1995W, on jobseeker's allowance, how many claimants were paid UK contribution-based jobseeker's allowance by the Employment Service in each EU member state in each of the last five years; and how much was spent on such payments to claimants in each EU member state. [254175]

Mr. McNulty: The information requested is not available.


20 Apr 2009 : Column 127W

Mrs. May: To ask the Secretary of State for Work and Pensions (1) how many and what percentage of claimants of jobseeker's allowance have been excused from meeting jobseeker's allowance rules in each month of the last two years for which information is available; [261014]

(2) how many and what percentage of claimants of jobseeker's allowance have been excused from meeting jobseeker's allowance rules in each month of the last two years for which information is available; [261018]

(3) how many and what percentage of claimants of jobseeker's allowance have been excused from meeting jobseeker's allowance rules in each year since 1997 for which information is available. [261019]


20 Apr 2009 : Column 128W

Mr. McNulty: The information requested is not available. There is no policy in place which allows jobseekers to be excused from meeting jobseeker's allowance rules although different rules can apply in different circumstances.

Jenny Willott: To ask the Secretary of State for Work and Pensions how many people who began to claim jobseeker’s allowance in each month between October 2005 and September 2008 claimed for a period of (a) less than three months and (b) between three and six months. [262571]

Mr. McNulty: Figures are available broken down by quarter. The available information is in the table.

Number of jobseeker’s allowance claimants by each quarter, by duration of claim

Unknown duration 0 to3 months 3 to 6 months Over 6 months

November 2005

4,800

95,800

119,800

142,600

February 2006

4,800

113,900

117,300

125,700

May 2006

5,300

94,800

108,500

109,000

August 2006

4,700

123,400

107,600

118,000

November 2006

6,700

104,600

126,800

120,300

February 2007

13,600

124,100

120,300

92,300

May 2007

19,000

101,500

103,900

71,000

August 2007

27,100

120,100

74,100

70,200

November 2007

n/a

n/a

n/a

n/a

February 2008

87,400

114,800

113,100

26,000

May 2008

167,500

111,300

50,400

n/a

August 2008

285,700

19,100

n/a

n/a

n/a = Not available
Notes:
1. Figures are rounded to the nearest hundred. Totals may not sum due to rounding.
2. Figures for November 2007 are not available due to jobseeker’s allowance data for that quarter not being received by IFD.
3. Figures for August 2008 will be revised when the new quarter’s data are released.
4. Data shown are quarterly due to the frequency of the 5 per cent. data.
5. Caution should exercised when looking at the August 2008 quarter as this maybe deficient due to a proportion of claims being received late. The best statistics on benefits are now derived from 100 per cent. data sources. However, the 5 per cent. sample data still provide some detail not yet available from the 100 per cent. data sources. Figures are subject to a high degree of sampling error and should only be used as a guide.
Source:
Department for Work and Pensions, Information Directorate (IFD), 5 per cent. sample.

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