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21 Apr 2009 : Column 648W—continued
| Adult Education Centres | ||
| Name | Jobcentre Plus | Number of jobpoints |
| Children’s Centres | ||
| Name | Jobcentre Plus Region | Number of jobpoints |
| Community Centres | ||
| Name | Jobcentre Plus Region | Number of jobpoints |
| Prisons | ||
| Name | Jobcentre Plus Region | Number of jobpoints |
| Leisure Centres | ||
| Name | Jobcentre Plus Region | Number of jobpoints |
| Local a uthorities | ||
| Name | Jobcentre Plus Region | Number of jobpoints |
| One Stop Shops | ||
| Name | Jobcentre Plus Region | Number of jobpoints |
| Supermarkets | ||
| Name | Location | Number of jobpoints |
| Others | ||
| Name | Location | Number of jobpoints |
Mrs. May: To ask the Secretary of State for Work and Pensions what estimate he has made of (a) the number of people who have used the Jobcentre Plus rapid response service in the last 12-months and (b) the number and proportion of those people who found employment through the service. [262512]
Mr. McNulty: The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.
Letter from Mel Groves dated 21 April 2009:
The Secretary of State has asked me to reply to your question asking what estimate he has made of (a) the number of people who have used the Jobcentre Plus rapid response service in the last 12 months and (b) the number and proportion of those people who found employment through the service. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.
The rapid response service (RRS) was expanded in November 2008. The service is now available whenever an employer is faced with a possible need to make people redundant. We contact each employer who notifies the Insolvency Service of a proposal to make 20 or more people redundant at one establishment. We also offer RRS support to other employers who we know are going to make people redundant whenever we judge that the potential impact on the local labour market of the cumulative effect of recent redundancies justifies using RRS.
Since the service was expanded, over 1,000 employers have accepted offers of RRS support for employees facing redundancy, or the possibility of redundancy. Our administrative records suggest that, all told, more than 150,000 employees were facing possible redundancy in those situations.
We do not record the numbers of people finding jobs during the delivery of RRS support. The RRS is just one part of the overall service we provide to people who lose their jobs and need help to move back into work as quickly as possible.
Justine Greening: To ask the Secretary of State for Work and Pensions how many (a) benefit delivery centres, (b) customer-facing jobcentres and (c) contact centres Jobcentre Plus operated in each (i) region and (ii) Jobcentre Plus District in each year since 2002. [264260]
Mr. McNulty: The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked the acting chief executive to provide the hon. Member with the information requested.
The Secretary of State has asked me to reply to your question asking how many (a) benefit delivery centres, (b) customer-facing jobcentres and (c) contact centres Jobcentre Plus operated in each (i) region and (ii) Jobcentre Plus District in each year since 2002. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.
Jobcentre Plus inherited around 1,500 offices from the merger of the Benefits Agency and the Employment Service in 2002. We have modernised our Jobcentre network to improve customer service, rationalising our estate to provide excellent coverage with integrated customer facing offices, at the same time reducing cost to the tax payer. We remain the largest office network in Government with 741 modern Jobcentres. These offices are supported by modern Contact Centres and main Benefit Delivery Centres.
The great majority of our services (in common with most large, modern organisations) are now delivered through the telephone and internet. For example, to give customers more convenient access, we have around half a million vacancies on-line at any time (our website receives close to one million job searches every working day), and new claims to benefit are predominantly taken by telephone with some taken on-line. This has brought our customer facing services together in a more coherent and integrated network and I believe Jobcentre Plus is well-placed to respond to the full range of economic conditions.
Our Contact Centre network was set up in 2006 and there are currently 31 Contact Centres. Our Benefit Delivery Centre network was established in late 2007 with 79 centres and all remain in
place. The information you have requested is only available at regional/country level and can be found in the following tables.
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