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21 Apr 2009 : Column 652W—continued
| Jobcentre Plus offices open to the Public (now all modernised): 2002 to 30 March 2009 | |||||||||
| January each year | |||||||||
| Region/Country | 30 March 2009 | 2009 | 2008 | 2007 | 2006 | 2005 | 2004 | 2003 | 2002 |
| Note: The Jobcentre Plus customer facing service delivery network comprises of Jobcentres, Benefit Delivery Centres, and Contact Centres. Head office, regional offices and district offices are not included. Contact Centres operate nationally and their location bears no relation to the customers they serve. Source: Jobcentre Plus | |||||||||
Jobcentre Plus: Manpower
Justine Greening: To ask the Secretary of State for Work and Pensions how many (a) permanent, (b) temporary and (c) agency staff were employed in (i) benefit delivery centres, (ii) customer-facing jobcentres and (iii) contact centres operated by Jobcentre Plus in each (A) region and (B) Jobcentre Plus district (1) in each year since 2002 and (2) in each of the last 24 months. [264262]
Mr. McNulty: The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.
The Secretary of State has asked me to reply to your question asking how many (a) permanent staff (b) temporary and (c) agency staff were employed in (i) benefit delivery centres, (ii) customer facing jobcentres and (iii) contact centres operated by Jobcentre Plus in each (A) region and (B) Jobcentre Plus district (1) in each year since 2002 and (2) in each of the last 24 months. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.
The great majority of our services (in common with most large, modern organisations) are now delivered through the telephone and internet. For example, to give customers more convenient access, we have around half a million vacancies on-line at any time (our website receives close to one million job searches every working day), and new claims to benefit are predominantly taken by telephone with some taken on-line. This has brought our customer facing services together in a more coherent and integrated network and I believe Jobcentre Plus is well-placed to respond to the full range of economic conditions.
I have placed the available information in the Library. Unfortunately we are unable to provide information prior to April 2003, and for the period from April 2003 to November 2007 are unable to break this down by region or district. We are also unable to provide information on numbers of agency staff. The tables provide for each month from December 2007 the number of full time equivalents (FTEs) employed in each region and district in benefit delivery centres, customer facing jobcentres and contact centres within Jobcentre Plus.
Mrs. May: To ask the Secretary of State for Work and Pensions how many Jobcentre Plus staff there are in each function. [266129]
Mr. McNulty: The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the right hon. Member with the information requested.
The Secretary of State has asked me to reply to your question asking how many Jobcentre Plus staff there are in each function. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.
The table in the attached Annex shows the number of people recorded as deployed to standard functional areas in Jobcentre Plus during February 2009. In addition to staff deployed on these activities there are also around 2,500 people in Directorates that support Jobcentre Plus operations. People in these roles undertake a wide variety of activities that are not recorded separately and are not included in the table.
Jobcentre Plus: Police
Mrs. May: To ask the Secretary of State for Work and Pensions how many times the police have been called to jobcentres in each year since 1997; and what the reasons were, broken down by category. [267695]
Mr. McNulty: Jobcentre Plus does not routinely capture information on how often and for what reasons the police are called to jobcentres. Where any situation arises that puts, or could put, staff or members of the public in danger, Jobcentre Plus will, as a matter of course, involve the local police force.
Jobcentre Plus: Standards
Justine Greening: To ask the Secretary of State for Work and Pensions what the average processing time was for claims for (a) income support, (b) jobseekers' allowance and (c) incapacity benefit in each (i) region and (ii) Jobcentre Plus district in each (A) year since the launch of the actual clearance times target and (B) of the last 24 months. [264240]
Mr. McNulty: The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.
The Secretary of State has asked me to reply to your question asking what the average processing time was for claims for (a) income support, (b) jobseeker's allowance and (c) incapacity benefit in each (i) region and (ii) Jobcentre Plus district in (A) each year since the launch of the actual clearance times target and (B) each of the last 24 months. This is something which falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.
I have placed the available information in the Library. Data for 2004/05 and 2005/06 is down to district level. From 2006/07 the data is not available below Benefit Delivery Centre (BDC) level.
Jobcentre Plus has had a target for the Average Actual Clearance Time (AACT) for Income Support (IS), Jobseekers Allowance (JSA) and Incapacity Benefit (IB) since 2004/05.
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