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21 Apr 2009 : Column 652W—continued


Jobcentre Plus offices open to the Public (now all modernised): 2002 to 30 March 2009
January each year
Region/Country 30 March 2009 2009 2008 2007 2006 2005 2004 2003 2002

East of England

57

57

66

67

72

84

85

90

90

East Midlands

53

53

54

56

69

71

75

83

83

London

74

77

80

90

114

121

132

138

139

North East

45

45

47

49

53

60

64

65

65

North West

97

97

104

112

129

139

153

160

160

Scotland

99

99

100

103

125

139

150

153

153

South East

74

74

77

82

97

107

121

123

123

South West

57

57

79

83

91

102

114

118

118

Wales

63

63

63

64

87

95

108

111

111

West Midlands

63

63

67

79

98

105

108

115

116

Yorkshire and the Humber

59

59

60

61

68

79

87

88

88

Totals of all regions

741

744

797

846

1,003

1,102

1,197

1,244

1,246

Note:
The Jobcentre Plus customer facing service delivery network comprises of Jobcentres, Benefit Delivery Centres, and Contact Centres. Head office, regional offices and district offices are not included. Contact Centres operate nationally and their location bears no relation to the customers they serve.
Source:
Jobcentre Plus

Jobcentre Plus: Manpower

Justine Greening: To ask the Secretary of State for Work and Pensions how many (a) permanent, (b) temporary and (c) agency staff were employed in (i) benefit delivery centres, (ii) customer-facing jobcentres and (iii) contact centres operated by Jobcentre Plus in each (A) region and (B) Jobcentre Plus district (1) in each year since 2002 and (2) in each of the last 24 months. [264262]

Mr. McNulty: The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.

Letter from Mel Groves:

Mrs. May: To ask the Secretary of State for Work and Pensions how many Jobcentre Plus staff there are in each function. [266129]

Mr. McNulty: The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the right hon. Member with the information requested.

Letter from Mel Groves:


21 Apr 2009 : Column 653W
Jobcen tre Plus staff by activity—Full- time equivalents
Jobcentre Plus Activities February 2009

Income Support new claim processing

712

Income Support claims maintenance

2,117

Jobseekers Allowance new claims processing

2,446

Jobseekers Allowance claims maintenance

1,604

Incapacity Benefit new claims processing

301

Incapacity Benefit claims maintenance

1,889

Employment and Support Allowance new claims processing

1,126

Employment and Support Allowance claims maintenance

612

Social Fund activities

2,818

Other benefit processing and maintenance activities

7,815

Benefit telephony team

3,708

Debt referrals activities

395

Benefit management

541

Fraud Investigation Service

2,781

Customer Compliance Service

833

Personal Adviser Activities (includes Management and Support)

13,968

Employer vacancy handling

1,393

Job enquiry activity

64

3rd party provision management

240

E-Social Fund

112

Job Search Review activities

5,232

Allowance payment processors

231

Disability services

85

Employment Zones initiatives

31

New Deal for Disabled People

4

Customer Service Manager

1,490

Jobcentre Manager

571

National Sales Team

59

Access to Work (includes Management and Support)

242

Contact Centre agents

5,999

Business support activities

6,346

Source:
Activity Based Management Information Portal

Jobcentre Plus: Police

Mrs. May: To ask the Secretary of State for Work and Pensions how many times the police have been called to jobcentres in each year since 1997; and what the reasons were, broken down by category. [267695]

Mr. McNulty: Jobcentre Plus does not routinely capture information on how often and for what reasons the police are called to jobcentres. Where any situation arises that puts, or could put, staff or members of the public in danger, Jobcentre Plus will, as a matter of course, involve the local police force.

Jobcentre Plus: Standards

Justine Greening: To ask the Secretary of State for Work and Pensions what the average processing time was for claims for (a) income support, (b) jobseekers' allowance and (c) incapacity benefit in each (i) region and (ii) Jobcentre Plus district in each (A) year since the launch of the actual clearance times target and (B) of the last 24 months. [264240]


21 Apr 2009 : Column 654W

Mr. McNulty: The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.

Letter from Mel Groves:


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