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22 Apr 2009 : Column 721W—continued


Social Services

Andrew George: To ask the Secretary of State for Health how much each local authority in England spent on (a) handling complaints relating to assessment and delivery of care packages for adult social care at stages 1, 2 and 3 of the complaints procedure and (b) handling any such complaints in respect of which applications for review were made to the courts in each of the last five years. [268827]

Phil Hope: Data on personal social services expenditure on complaints procedures are collected and published by the NHS Information Centre for health and social care. The data are not broken down by the cost of each stage of complaint and the cost of handing complaints that are made to courts.

Information on the gross current expenditure on complaints procedures, broken down by local authority, for the years 2003-04 to 2007-08 is provided in the following tables.


22 Apr 2009 : Column 722W

22 Apr 2009 : Column 723W

22 Apr 2009 : Column 724W
Gross current expenditure for complaints procedures by local authority, 2003-04 to 2007-08
£000
2003-04 2004-05 2005-06
Local authority Total Total Total Adults Children Generic

England

11,786

12,383

13,269

3,256

1,443

8,570

Barking and Dagenham

117

116

138

55

69

14

Barnet

18

0

10

10

0

0

Barnsley

118

144

154

109

44

0

Bath and North East Somerset

27

42

29

0

0

29

Bedfordshire

0

157

133

0

0

133

Bexley

0

0

0

0

0

0

Birmingham

405

222

602

0

0

602

Blackburn with Darwen

0

0

0

0

0

0

Blackpool

2

0

0

0

0

0

Bolton

0

0

0

0

0

0

Bournemouth

42

40

41

22

19

0

Bracknell Forest

36

41

39

0

0

39

Bradford

290

61

103

0

0

103

Brent

171

104

74

74

58

-58

Brighton and Hove

0

0

74

0

0

74

Bristol

75

102

98

0

0

98

Bromley

0

0

0

0

0

0

Buckinghamshire

50

86

113

113

0

0

Bury

30

51

61

0

0

61

Calderdale

84

74

81

40

28

13

Cambridgeshire

474

548

480

0

0

480

Camden

0

0

0

0

0

0

Cheshire

115

117

160

0

0

160

City of London

0

0

0

0

0

0

Cornwall

0

120

197

73

124

0

Coventry

103

99

102

0

0

102

Croydon

73

74

110

0

0

110

Cumbria

96

93

83

0

0

83

Darlington

0

0

0

0

0

0

Derby

0

0

0

0

0

0

Derbyshire

0

0

0

0

0

0

Devon

198

243

192

0

0

192

Doncaster

102

112

100

50

50

0

Dorset

0

0

0

0

0

0

Dudley

93

81

125

0

0

125

Durham

155

173

143

0

0

143

Ealing

115

180

138

69

69

0

East Riding of Yorkshire

40

39

43

0

0

43

East Sussex

195

273

146

146

0

0

Enfield

75

206

192

185

7

0

Essex

144

0

0

0

0

0

Gateshead

43

49

67

0

0

67

Gloucestershire

131

161

187

0

0

187

Greenwich

127

105

178

0

0

178

Hackney

72

66

60

0

0

60

Halton

0

0

0

0

0

0

Hammersmith and Fulham

367

315

307

199

108

0

Hampshire

136

156

211

123

88

0

Haringey

63

63

35

35

0

0

Harrow

26

127

188

0

0

188

Hartlepool

20

20

29

0

0

29

Havering

0

70

57

0

57

0

Herefordshire

21

19

19

0

0

19

Hertfordshire

104

143

143

143

0

0

Hillingdon

112

128

115

0

0

115

Hounslow

131

122

198

0

0

198

Isle of Wight

81

110

59

48

11

0

Isles of Scilly

1

0

0

0

0

0

Islington

162

146

203

123

61

19

Kensington and Chelsea

116

122

147

0

0

147

Kent

0

0

0

0

0

0

Kingston upon Hull

40

74

97

44

53

0

Kingston upon Thames

17

17

18

0

0

18

Kirklees

105

118

108

0

0

108

Knowsley

1

0

0

0

0

0

Lambeth

56

91

106

106

0

0

Lancashire

78

78

82

0

0

82

Leeds

151

12

191

0

0

191

Leicester

0

0

0

0

0

0

Leicestershire

65

53

42

14

28

0

Lewisham

115

116

69

0

0

69

Lincolnshire

72

85

105

70

35

0

Liverpool

117

50

39

0

0

39

Luton

46

101

116

0

7

108

Manchester

60

49

46

0

0

46

Medway Towns

0

38

44

20

10

14

Merton

20

67

83

0

0

83

Middlesbrough

17

13

16

16

0

0

Milton Keynes

68

48

85

85

0

0

Newcastle upon Tyne

16

23

52

52

0

0

Newham

197

207

205

0

0

205

Norfolk

166

156

177

177

0

0

North East Lincolnshire

0

0

0

0

0

0

North Lincolnshire

25

29

31

0

0

31

North Somerset

85

78

65

0

0

65

North Tyneside

0

0

0

0

0

0

North Yorkshire

99

92

99

0

0

99

Northamptonshire

0

82

97

0

97

0

Northumberland

197

178

0

0

0

0

Nottingham

202

165

168

0

0

168

Nottinghamshire

218

259

249

0

0

249

Oldham

89

0

0

0

0

0

Oxfordshire

47

92

100

0

0

100

Peterborough

102

98

69

0

69

0

Plymouth

97

120

134

0

0

134

Poole

5

4

4

0

4

0

Portsmouth

34

0

0

0

0

0

Reading

46

49

49

0

0

49

Redbridge

0

0

0

0

0

0

Redcar and Cleveland

31

39

42

0

0

42

Richmond upon Thames

81

66

94

0

0

94

Rochdale

79

59

0

0

0

0

Rotherham

115

120

193

74

120

0

Rutland

0

0

0

0

0

0

Salford

28

49

40

0

0

40

Sandwell

280

218

145

145

0

0

Sefton

151

118

151

151

0

0

Sheffield

195

235

227

0

0

227

Shropshire

63

61

0

0

0

0

Slough

47

52

0

0

0

0

Solihull

33

37

35

0

0

35

Somerset

17

0

0

0

0

0

South Gloucestershire

82

72

144

104

40

0

South Tyneside

61

56

67

0

0

67

Southampton

44

62

77

0

0

77

Southend-on-Sea

49

56

57

57

0

0

Southwark

0

117

152

0

0

152

St. Helens

11

13

17

0

0

17

Staffordshire

220

219

284

0

0

284

Stockport

126

128

136

82

55

0

Stockton-on-Tees

87

86

111

71

40

0

Stoke-on-Trent

0

0

53

0

0

53

Suffolk

78

80

83

0

0

83

Sunderland

121

124

127

0

0

127

Surrey

158

195

208

0

0

208

Sutton

18

18

29

29

0

0

Swindon

81

84

0

0

0

0

Tameside

86

95

75

75

0

0

Telford and the Wrekin

97

87

93

93

0

0

Thurrock

34

40

0

0

0

0

Torbay

0

0

22

0

22

0

Tower Hamlets

163

161

175

0

0

175

Trafford

96

100

101

101

0

0

Wakefield

149

49

180

0

0

180

Walsall

87

159

143

72

71

0

Waltham Forest

158

135

148

0

0

148

Wandsworth

24

17

0

0

0

0

Warrington

0

0

35

0

0

35

Warwickshire

0

0

0

0

0

0

West Berkshire

65

73

79

0

0

79

West Sussex

0

146

151

0

0

151

Westminster

49

68

93

0

0

93

Wigan

212

237

283

0

0

283

Wiltshire

0

0

0

0

0

0

Windsor and Maidenhead

50

50

0

0

0

0

Wirral

264

300

254

0

0

254

Wokingham

47

0

0

0

0

0

Wolverhampton

45

79

3

0

0

3

Worcestershire

0

0

0

0

0

0

York

94

61

51

0

0

51


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