To achieve a score of more than 86 per cent. in each quarterly Companies House customer satisfaction survey.
To achieve on average a monthly compliance rate for accounts submitted of 95.3 per cent.
To achieve an electronic filing target for accounts of 20 per cent.
To achieve an electronic filing target for other transactions of 67 per cent.
To ensure that 95 per cent. of electronic documents can be accessed within 60 seconds by search customers from the Companies House Direct download area.
To resolve 97 per cent. of all complaints within 5 days.
The chief executive to reply within 10 days to all letters from members of Parliament delegated to him to reply.
To ensure that 95 per cent. of electronic transactions received are available to view on the public record within 72 hours.
To ensure that 95 per cent. of paper transactions received are available to view on the public record within 8 days.
To ensure that 99.5 per cent. of images placed on the Companies House image system are legible and complete.
To ensure that Companies House Direct, WebCheck and WebFiling are available for 99 per cent. of the time between the hours of 7.00 am and midnight.
To ensure that our average work days lost per person is no more than 10.
To improve the operational energy efficiency rating of Companies Houses headquarters building by 10 per cent..
To achieve by 2010-11 a reduction, in real terms, of 15 per cent. compared to 2007-08 in the operational monetary cost of the registry per company on the register (three-year target).
To achieve taking one year with another, a 3.5 per cent. average rate of return based on the operating surplus expressed as a percentage of average net assets.
To pay invoices within 10 days.
The Parliamentary Under-Secretary of State for Health (Ann Keen): I regret that the written answer given to the hon. Member for Halton (Derek Twigg) on 30 March, Official Report, column 896w, was incorrect.
Data provided were not validated and this did not come to light until queries were raised about data for a subsequent question. In addition, it is worth noting that Wakefield sits outside the North West catchment area and should not have been included in the previous table.
|The number of severecomplex burn cases treated by each burn centre in the North West in each year since 2003(!)|
|North West Catchment Area||2003||2004||2005||2006||2007||2008||Total|
|Source: The National Burn Injury Database (NBID) was established in 2003 and had no data available before this time.|
1: Data do not include readmissions.
2: Uncoded for paediatric or adult case.
The Secretary of State for Health (Alan Johnson): The House of Commons Health Select Committee published its report on health inequalities on 15 March 2009. The Government response to this report (Cm 7621) has been laid before Parliament today.
The Government response welcomes the Committees support for its work on health inequalities. Cross-Government action on health inequalities has helped contribute to major improvements in the health of the people in disadvantaged groups and areas over the last 10 years. The Government also welcome the Committees support for the health inequalities target, for the post-2010 strategic review of health inequalities announced on 6 November 2008, and for the practical suggestions contained in the report.
The Government have used the experience of the last 10 years to shape their approach to the health inequalities agenda and develop practical, evidence-based programmes and policies. We are committed to continue this work.