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This figure is derived from the Housing Benefit and Council Tax Benefit Management Information System annual 1 per cent. sample taken in May 2004.
Mr. Llwyd: To ask the Secretary of State for Work and Pensions which of her Departments agencies have submitted bids for efficiency savings to be used for pay improvements in 2009 pay offers. 
Jim Knight: DWP commercial and procurement teams use the Sustainable Procurement Risk Assessment Methodology (SPRAM) as part of their activities and the use of small and medium-sized enterprises is covered within this procedure.
DWP is committed to competitive neutrality among its suppliers and to public sector best practice and acts in accordance with OGC standards. Where contract opportunities are to be competed they are appropriately advertised to the market and fair competition is used to select the most suitable solution and value for money obtained for the tax payer.
Where practical, requirements are packaged to make them more attractive to smaller suppliers. This can include dividing requirements into lots, allowing regional rather than national provision or, where this is not practical, by encouraging primary contractors to use smaller and medium-sized enterprises as sub contractors.
Mrs. May: To ask the Secretary of State for Work and Pensions how many commercial employment providers have signed up to participate in the delivery of help for newly unemployed and executive Jobcentre Plus customers. 
This new service was introduced nationally from 6 April 2009, and currently a database of 316 suitable providers has been developed from which individual customers can select the organisation best able to meet their needs.
Andrew Selous: To ask the Secretary of State for Work and Pensions whether free telephones are available for the use of Jobcentre Plus customers in (a) Ormskirk jobcentre, (b) Southport jobcentre and (c) each jobcentre in Liverpool. 
The Secretary of State has asked me to reply to your question asking whether free telephones are available for the use of Jobcentre Plus customers in Ormskirk Jobcentre, Southport Jobcentre and each jobcentre in Liverpool. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.
Jobcentre Plus is constantly reviewing services to ensure that we provide the best possible standard of service to our customers. An increasing amount of face-to-face customer contact is on an appointment basis and information on job vacancies is readily available by telephone and the Internet. This enables staff in our offices to focus on those customers in greatest need of support to return to work.
All Jobcentre Plus offices, including those in Ormskirk, Southport and Liverpool, have customer access phones which are available for our customers to use free of charge. They are available primarily for customers who do not have alternative means of contact, who do not have a telephone at home or a mobile phone.
Jenny Willott: To ask the Secretary of State for Work and Pensions what recent estimate her Department has made of the average distance between the home of a jobseekers allowance claimant and the nearest Jobcentre Plus office; and if she will make a statement. 
The Secretary of State has asked me to reply to your question asking what recent estimate his Department has made of the average distance between the home of a jobseekers allowance claimant and the nearest Jobcentre Plus office; and if he will make a statement. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.
Jobcentre Plus has a large network of offices with a wide and constantly changing customer base. These factors preclude an accurate assessment being made in relation to an average distance between the home of a jobseekers allowance claimant and the nearest Jobcentre Plus office.
Jobcentre Plus Customer Service Directors constantly review their service delivery plans to ensure optimum provision of service for all customers, for every Jobcentre Plus District. This is especially important in the context of the current economic conditions and welfare reform changes planned for the next two to three years. In addition to our network of modernised Jobcentres we aim to make our services accessible to customers by providing a range of support through outreach, often delivering advisory and other support on partners premises. That is particularly important in locations where maintaining a Jobcentre could not be justified. Typically such services can be delivered in partnership with Childrens Centres or on Local Authority premises or in conjunction with one of our Welfare to Work Providers.
The great majority of our services (in common with most large, modern organisations) are now also delivered through the telephone and internet. For example, to give customers more convenient access, we have more than half a million vacancies on-line at any time (our website receives close to one million job searches every working day), and new claims to benefit are
predominantly taken by telephone with some taken on-line. This has brought our customer facing services together in a more coherent and integrated network and I believe Jobcentre Plus is well-placed to respond to the full range of economic conditions.
Jobseekers can take part in part-time training at any point in their claim as long as it is for less than 16 hours per week, and may also undertake two weeks of full-time training within a 12-month period. In both cases, customers remain on jobseeker's allowance. This training could be with a range of learning providers, including further education colleges and provision arranged through the devolved Administrations' vocational training programmes.
Jobseeker's allowance customers must be available for and actively seeking work as their main activity and must be prepared to take up the offer of a job at short notice. However, within certain parameters, customers can undertake full-time training if this is needed in order to gain the necessary skills to enter employment. Customers undertaking full-time training are transferred to a training allowance, to which the 16-hour study rule does not apply.