8 July 2009 : Column 838W—continued
| | 2008 | 2009 |
|
| April | May | June | July | August | September | October | November | December | January | February |
|
JCP Activities
|
65,979
|
65,607
|
66,505
|
67,308
|
67,346
|
66,975
|
66,733
|
66,890
|
67,165
|
67,941
|
68,315
|
|
IS New Claims Processing
|
1,350
|
1,317
|
1,345
|
1,337
|
1,318
|
1,182
|
1,140
|
993
|
899
|
795
|
714
|
|
IS Claims Maintenance
|
2,455
|
2,463
|
2,448
|
2,499
|
2,472
|
2,369
|
2,299
|
2,239
|
2,220
|
2,186
|
2,124
|
|
JSA New Claims Processing
|
1,548
|
1,569
|
1,614
|
1,618
|
1,647
|
1,610
|
1,657
|
1,752
|
1,853
|
2,254
|
2,455
|
|
JSA Claims Maintenance
|
1,612
|
1,601
|
1,545
|
1,593
|
1,601
|
1,573
|
1,524
|
1,558
|
1,567
|
1,593
|
1,609
|
|
IB New Claims Processing
|
967
|
937
|
939
|
910
|
912
|
751
|
719
|
567
|
481
|
394
|
302
|
8 July 2009 : Column 839W
8 July 2009 : Column 840W
|
Incapacity Benefit Claims Maintenance
|
2,218
|
2,271
|
2,293
|
2,376
|
2,366
|
2,211
|
2,187
|
2,061
|
2,004
|
1,942
|
1,896
|
|
ESA New Claims Processing
|
0
|
0
|
0
|
0
|
40
|
474
|
600
|
958
|
1,066
|
1,101
|
1,130
|
|
ESA—Claims Maintenance
|
0
|
0
|
0
|
0
|
15
|
220
|
230
|
306
|
401
|
508
|
614
|
|
Social Fund Activities
|
2,558
|
2,605
|
2,667
|
2,777
|
2,749
|
2,731
|
2,733
|
2,745
|
2,757
|
2,817
|
2,827
|
|
Benefit Telephony Team
|
3,403
|
3,406
|
3,532
|
3,638
|
3,698
|
3,599
|
3,586
|
3,550
|
3,655
|
3,679
|
3,720
|
|
Debt Referrals Activities
|
461
|
435
|
514
|
480
|
455
|
443
|
436
|
435
|
422
|
405
|
396
|
|
Other Benefit Processing and Maintenance Activities
|
8,535
|
8,400
|
8,353
|
8,318
|
8,280
|
8,171
|
8,063
|
8,012
|
7,988
|
7,971
|
7,841
|
|
Benefit Management
|
480
|
478
|
488
|
495
|
490
|
489
|
500
|
526
|
531
|
541
|
543
|
|
Provide Fraud Investigation Service
|
2,910
|
2,841
|
2,820
|
2,817
|
2,799
|
2,804
|
2,797
|
2,781
|
2,769
|
2,779
|
2,790
|
|
Provide Customer Compliance Service
|
911
|
901
|
903
|
902
|
894
|
891
|
885
|
887
|
880
|
854
|
836
|
|
Personal Adviser Activities (includes Management and Support)
|
12,800
|
12,882
|
12,978
|
13,217
|
13,287
|
13,345
|
13,397
|
13,444
|
13,524
|
13,892
|
14,015
|
|
Employer Vacancy Handling
|
1,026
|
1,098
|
1,197
|
1,306
|
1,394
|
1,457
|
1,475
|
1,467
|
1,438
|
1,406
|
1,398
|
|
Job Enquiry Activity
|
110
|
95
|
89
|
86
|
75
|
76
|
73
|
62
|
61
|
64
|
64
|
|
3rd Party Provision Management
|
235
|
224
|
225
|
228
|
232
|
239
|
240
|
246
|
247
|
243
|
241
|
|
ESF
|
107
|
109
|
112
|
122
|
110
|
116
|
120
|
115
|
113
|
110
|
112
|
|
Job Search Review
|
4,665
|
4,612
|
4,746
|
5,067
|
5,122
|
5,007
|
4,881
|
4,869
|
4,923
|
5,037
|
5,249
|
|
Allowance Payment Processors
|
240
|
238
|
238
|
234
|
235
|
235
|
237
|
242
|
233
|
234
|
232
|
|
Disability Services
|
83
|
86
|
86
|
87
|
87
|
86
|
83
|
82
|
81
|
81
|
85
|
|
Employment Zones Initiatives
|
47
|
48
|
49
|
42
|
37
|
34
|
30
|
29
|
28
|
31
|
31
|
|
New Deal for Disabled People
|
21
|
20
|
22
|
6
|
5
|
5
|
5
|
4
|
5
|
4
|
4
|
|
Customer Service Manager
|
1,392
|
1,370
|
1,380
|
1,401
|
1,423
|
1,428
|
1,414
|
1,403
|
1,429
|
1,452
|
1,495
|
|
Jobcentre Manager (JCM)
|
555
|
559
|
567
|
583
|
587
|
576
|
573
|
568
|
564
|
571
|
572
|
|
National Sales Team
|
133
|
76
|
34
|
43
|
45
|
44
|
47
|
53
|
61
|
62
|
59
|
|
Access to Work (includes Management and Support)
|
253
|
252
|
250
|
259
|
267
|
262
|
259
|
261
|
258
|
250
|
243
|
8 July 2009 : Column 841W
8 July 2009 : Column 842W
|
Contact Centre Agents
|
5,623
|
5,463
|
5,653
|
5,882
|
5,720
|
5,580
|
5,601
|
5,758
|
5,854
|
5,973
|
6,019
|
|
Provide Fraud and Error Risk Management
|
2
|
2
|
3
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
|
Business Support Activities
|
6,585
|
6,591
|
6,527
|
6,569
|
6,601
|
6,616
|
6,579
|
6,551
|
6,507
|
6,360
|
6,367
|
|
Other Business Support
|
2,697
|
2,658
|
2,886
|
2,419
|
2,380
|
2,356
|
2,365
|
2,365
|
2,344
|
2,353
|
2,329
|
