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21 July 2009 : Column 1262W—continued
Mr. Kemp: To ask the Secretary of State for Work and Pensions how many people resident in (a) Sunderland and (b) England were in receipt of carer's allowance on the latest date for which figures are available. [289161]
Jonathan Shaw: The information is provided in the following table.
| Number of people in Sunderland and England receiving carer's allowance at November 2008 | |
| Number | |
| Notes: 1. Excludes those with entitlement but payment has been suspended. 2. Figures rounded to nearest 10. Source: Department for Work and Pensions Longitudinal Study | |
Carer's Allowance: Morecambe
Geraldine Smith: To ask the Secretary of State for Work and Pensions (1) how many people in Morecambe and Lunesdale constituency received carer's allowance in the latest period for which figures are available; [287835]
(2) how many people in Morecambe and Lunesdale constituency (a) are entitled to and (b) receive carers' benefit. [288444]
Jonathan Shaw: The available information is in the following table.
| The number of people entitled to or receiving carer's allowance in Morecambe and Lunesdale parliamentary constituency | |
| Number | |
| Notes: 1. Data are rounded to the nearest 10. 2. Number of people with entitlement includes those where carer's allowance is not in payment but retain underlying entitlement. 3. Number of people receiving carer's allowance excludes those with entitlement where the payment has been suspended. Source: Information Directorate: Work and Pensions Longitudinal Study | |
Child Maintenance and Enforcement Commission: Complaints
Sandra Gidley: To ask the Secretary of State for Work and Pensions what the average time taken for complaints against (a) the Child Support Agency and (b) the Child Maintenance and Enforcement Commission to be resolved was in the latest period for which figures are available. [288888]
Helen Goodman: The Child Maintenance and Enforcement Commission is responsible for the child maintenance system. I have asked the Child Maintenance Commissioner to write to the hon. Member with the information requested and I have seen the response.
Letter from Stephen Geraghty :
In reply to your recent Parliamentary Question about the Child Support Agency, the Secretary of State promised a substantive reply from the Child Maintenance Commissioner as the Child Support Agency is now the responsibility of the Child Maintenance and Enforcement Commission.
You asked the Secretary of State for Work and Pensions, what the average length of time for complaints against (a) the Child Support Agency and (b) the Child Maintenance and Enforcement Commission to be solved was in the latest period for which figures areavailable. [288888]
The Child Maintenance and Enforcement Commission took responsibility for the Child Support Agency from 1 November 2008. The information the Commission collates on the average length of time to solve complaints is limited to the percentage of complaints which have been fully resolved or have a resolution plan put in place within 15 working days of receipt of the complaint.
The latest available information shows that in the year to March 2009, 97% of complaints have been fully resolved and/or have a resolution plan in place within 15 working days of receipt.
The information the Commission collates does not allow it to distinguish between complaints addressed to the Child Support Agency and those to the Child Maintenance and Enforcement Commission.
I hope you find this answer helpful.
Child Support Agency: Manpower
Bob Spink: To ask the Secretary of State for Work and Pensions (1) how many (a) directors, (b) senior managers, (c) specialist and delivery managers and (d) executive support and administration staff there were in each Child Support Agency office in each of the last five years; [280318]
(2) how much was paid in bonuses to (a) directors, (b) senior managers, (c) specialist and delivery managers and (d) executive support and administration staff in the Child Support Agency in each of the last five years. [280606]
Helen Goodman: The Child Maintenance and Enforcement Commission is responsible for the child maintenance system. I have asked the Child Maintenance Commissioner to write to the Hon. Member with the information requested and I have seen the response.
In reply to your recent Parliamentary Question about the Child Support Agency, the Secretary of State promised a substantive reply from the Child Maintenance Commissioner as the Child Support Agency is now the responsibility of the Child Maintenance and Enforcement Commission.
You asked the then Secretary of State for the Department for Work and Pensions, how many (a) directors (b) senior managers (c) specialist and delivery managers and (d) executive support and administration staff there were in each Child Support Agency office in each of the last five years. [280318] and;
How much was paid in bonuses to (a) directors, (b) senior managers, (c) specialist and delivery managers and (d) executive support and administration staff in the Child Support Agency in each of the last five years. [280606]
The Child Maintenance and Enforcement Commission took responsibility for the Child Support Agency from 1 November 2008. The available information on the number of directors, senior managers, specialist, delivery managers, executive support and administration people is set out in the attached Table 1. The information provided includes some elements of estimation due to the significant organisational changes since 2005, and in particular within the past year meaning that it is difficult to make like for like comparisons.
Over the period from 2004 to 2009, two separate Department for Work and Pensions schemes for payment of bonuses have operated within the Child Support Agency; a modest special bonus scheme and an individual performance bonus scheme. The guidelines, policy funding and framework for these schemes were set by the Department. Individual performance bonuses are based on annual appraisal markings and are awarded at the end of the operational year. Additional special bonuses can be awarded to an individual outside the annual appraisal system, to recognise and reward an exceptional personal or team achievement.
Table 2 shows the total amount paid to Agency employees as individual performance bonuses for the years 2007-08 and 2008-09 only. For the period 2004-05 to 2006-07, we are unable to analyse the total spend by job role and have therefore given information on the total spend in each year. Information on special bonus payments broken down by job role is also not available. The total spend is therefore shown for all employees for all years requested.
I hope you find this answer helpful.
| Table 1: Breakdown of Child Support Agency employees by job description | |||||
| March 2009 | |||||
| Location | Specialist Manager | Delivery Manager | Senior Manager | Director | Grand Total |
| March 2008 | |||||
| Location | Specialist Manager | Delivery Manager | Senior Manager | Director | Grand Total |
| March 2007 | |||||
| Location | Specialist Manager | Delivery Manager | Senior Manager | Director | Grand Total |
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