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28 Oct 2009 : Column 436W—continued



28 Oct 2009 : Column 437W

28 Oct 2009 : Column 438W
Score against NMS for care homes for older people as at 31 March 2009
Standard not met with major shortfalls Standard not met with minor shortfalls Standard met Standard exceeded
NMS

N o. of services % of all scores N o. of services % of all scores N o. of services % of all scores N o. of services % of all scores

1

Information

161

2

1,504

15

7,621

78

444

5

2

Contract

123

1

1,099

12

7,684

85

126

1

3

Needs assessment

112

1

871

8

8,667

84

728

7

4

Meeting needs

254

3

1,059

12

7,057

81

376

4

5

Trial visits

16

0

197

2

8,272

95

250

3

6

Intermediate care

77

4

160

7

1,841

84

104

5

7

Service user plan

269

3

2,990

29

6,259

60

892

9

8

Healthcare

168

2

1,338

13

7,934

76

968

9

9

Medication

397

4

2,752

26

6,973

67

286

3

10

Privacy and dignity

85

1

762

7

8,568

82

988

9

11

Dying and death

58

1

826

10

6,941

83

489

6

12

Social contact and activities

171

2

1,906

18

6,585

63

1,749

17

13

Community contact

18

0

230

2

9,150

88

1,008

10

14

Autonomy and choice

64

1

685

7

8,751

84

899

9

15

Meals and mealtimes

73

1

1,039

10

7,818

75

1,481

14

16

Complaints

92

1

754

7

9,133

88

432

4

17

Rights

40

1

280

4

7,571

95

66

1

18

Protection

199

2

1,293

12

8,629

83

286

3

19

Premises

198

2

2,117

20

6,867

66

1,227

12

20

Shared facilities

107

1

984

11

7,205

80

689

8

21

Lavatories and washing facilities

223

2

1,623

18

6,715

75

410

5

22

Adaptations and equipment

192

2

1,632

18

6,737

76

293

3

23

Space requirements

48

1

569

7

7,573

88

450

5

24

Furniture and fittings

131

1

1,461

16

6,973

76

576

6

25

Heating and lighting

301

3

1,802

20

6,527

73

291

3

26

Hygiene and infection control

147

1

1,413

14

7,918

76

926

9

27

Staff complement

208

2

1,412

14

8,228

79

558

5

28

Qualifications

102

1

1,154

11

7,660

74

1,453

14

29

Recruitment

359

3

1,779

17

7,903

76

356

3

30

Staff training

183

2

1,782

17

7,507

72

928

9

31

Day to day operations

221

2

1,521

15

7,252

70

1,403

13

32

Ethos

199

2

822

9

6,691

76

1,037

12

33

Quality assurance

243

2

1,808

17

7,375

71

965

9

34

Financial procedures

164

2

697

9

6,795

88

76

1

35

Service user money

57

1

535

5

9,442

92

214

2

36

Staff supervision

438

5

2,297

25

6,403

69

207

2

37

Record keeping

415

5

2,494

29

5,617

65

158

2

38

Safe working practices

272

3

2,214

21

7,460

72

462

4

Note:
Figures are based on the most recent score for each standard as at 31 March. The year shown is not necessarily the year of inspection - not every standard is inspected against every year and not every service is inspected annually.
Source:
CQC database

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