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10 Nov 2009 : Column 292W—continued


Annex B: Jobcentre Plus crisis loans telephony performance, by site, July to September
Calls answered
July August September

Number Percentage Number Percentage Number Percentage

CCD Virtual Network

248,822

75.1

203,368

72.0

235,724

80.6

Basildon BDC

4,896

71.7

4,964

83.1

4,560

82.5

Bradford East BDC

4,429

78.6

3,042

79.0

2,822

79.9

Bristol BDC

16,743

76.2

13,957

78.7

16,072

81.5

Chesterfield Beetwell House JCP

4,188

81.9

2,588

80.1

2,531

85.4

Chorlton BDC

5,339

77.6

4,509

79.5

3,563

78.6

Glasgow Springburn BDC

14,219

82.1

13,502

85.5

14,514

82.5

Inverness

8,102

69.9

6,533

65.8

6,075

67.7

Liverpool Belle Vale

27,245

90.7

20,428

93.0

20,190

90.9

Llanelli

2,651

66.2

2,270

71.3

2,062

69.8

London SF (Ilford and Balham)

29,221

85.0

21,996

87.2

23,931

87.1

Milton Keynes BDC

12,686

79.3

10,111

76.5

8,564

78.4

Newcastle BDC

9,273

82.9

7,300

83.4

7,247

83.3

Newport BDC

7,903

79.5

5,906

79.6

5,693

78.5

Norwich BDC

6,344

78.8

4,724

77.0%5,174

81.5

Nottingham BDC

2,776

67.6

2,126

65.7

1,981

87.8

Perry Barr BDC

10,096

81.4

9,593

85.6

9,003

71.7

Sheffield BDC

10,694

75.1

8,006

78.2

8,765

75.1

Stockton BDC

4,742

67.8

5,037

81.6

5,711

82.8

Sunderland BDC

5,760

82.0

5,380

84.4

7,246

84.0

Jobcentre Plus total

436,129

77.2

355,340

76.0

391,425

81.0



10 Nov 2009 : Column 293W
Annex C: Jobcentre Plus crisis loans telephony performance, by site, total for April to September
Calls answered

Number Percentage

CCD Virtual Network

1,155,560

73.3

Basildon BDC

30,527

79.5

Bradford East BDC

20,720

77.9

Bristol BDC

76,414

69.3

Chesterfield Beetwell House JCP

19,606

81.7

Chorlton BDC

23,046

75.5

Glasgow Springburn BDC

70,417

79.4

Inverness

39,006

70.9

Liverpool Belle Vale

124,109

89.5

Llanelli

14,540

67.8

London SF (Ilford and Balham)

137,358

84.9

Milton Keynes BDC

57,588

77.3

Newcastle BDC

41,492

78.3

Newport BDC

38,401

78.4

Norwich BDC

31,449

79.9

Nottingham BDC

14,985

71.6

Perry Barr BDC

51,726

78.4

Sheffield BDC

50,349

74.1

Stockton BDC

25,595

73.2

Sunderland BDC

32,473

82.5

Jobcentre Plus total

2,055,358

75.6

Note: All figures represent crisis loans telephony performance between 20 April 2009, the first date for which comprehensive MI was available and 2 October 2009.

Departmental Air Travel

Mr. Heald: To ask the Secretary of State for Work and Pensions how many first class flights were taken by each Minister in her Department in 2008-09; and what the (a) origin, (b) destination and (c) cost was of each such flight. [298915]

Jim Knight: There were no official first-class flights taken by DWP Ministers during 2008-09.

DWP policy is that regardless of grade and length/duration of journey, first-class tickets should not be purchased.

Departmental Public Expenditure

Justine Greening: To ask the Secretary of State for Work and Pensions how much her Department spent on (a) car hire, (b) train travel, (c) air travel, (d) hotels and (e) restaurant meals for (i) Ministers and (ii) staff in her Department in each of the last five years. [289973]

Jim Knight: The information is not available in the format requested. Separate information on restaurant meals is not available. Such information as is available is in the following tables.

Total expenditure
£ million

Car hire Rail Air Hotel

2004-05

n/a

14.0

4.7

12.0

2005-06

n/a

15.6

4.7

12.3

2006-07

1.5

15.6

3.1

11.5

2007-08

1.5

17.6

3.8

11.6

2008-09

2.3

19.8

3.5

12.3

n/a = Not available.

Ministerial expenditure
£

Car hire Rail Air Hotel

2007-08

0

17,530

30,115

1,631

2008-09

0

21,426

32,947

1,936

n/a = Not available.

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