Previous Section | Index | Home Page |
12 Nov 2009 : Column 670Wcontinued
NIHL data as at 31 October 2009 | ||||||||||||
Number | ||||||||||||
1998 | 1999 | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | 2009 | |
Other data as at 31 October 2009 | ||||||||||||
Number | ||||||||||||
1998 | 1999 | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | 2009 | |
Mr. Touhig: To ask the Secretary of State for Energy and Climate Change what penalties his Department has imposed on Capita Group plc for its performance in administering the miners' compensation schemes. [299791]
Mr. Kidney: The Department's contract with Capita includes a Service Level Agreement (SLA) linking some payments to the achievement of key performance targets across a range of operational areas. Capita have performed well throughout the life of the contract, but have not always earned 100 per cent. of the available SLA payments.
Mr. Touhig: To ask the Secretary of State for Energy and Climate Change how much his Department has levied in fines on Capita Group plc in respect of its performance in administering the miners' compensation schemes. [299792]
Mr. Kidney: None. The Department's contract with Capita includes a service level agreement linking some payments to the achievement of key performance targets across a range of operational areas.
Mr. Touhig: To ask the Secretary of State for Energy and Climate Change if he will publish all the correspondence between his Department and Capita Group plc dealing with (a) claimants' complaints and (b) hon. Members' complaints on the operation of the miners' compensation schemes. [299793]
Mr. Kidney: In considering such requests the Department has to consider our obligations to maintain claimant confidentiality and our responsibility under the Data Protection Act. On that basis I am not able to agree to publish the correspondence referred to. If my right hon. Friend wishes to raise any individual constituency case with me in writing, I am of course, happy to investigate specific concerns.
Mr. Touhig: To ask the Secretary of State for Energy and Climate Change what meetings (a) he and (b) officials of his Department have had with Capita Group plc to discuss the administration of the miners' compensation schemes since the introduction of these schemes. [299794]
Mr. Kidney: My right hon. Friend the Secretary of State has not met with representatives of Capita plc to discuss the administration of the miners' compensation schemes. However, officials meet with Capita regularly as part of their ongoing contract management responsibilities and to review progress with completion of the coal health compensation schemes and other operational matters.
Mr. Touhig: To ask the Secretary of State for Energy and Climate Change what assessment he has made of the efficiency of Capita Group plc in its administration of the two miners' compensation schemes. [299795]
Mr. Kidney: Capita's performance is continually under review by the Department against its contractual obligations which Capita met to date. Capita's performance is also subject to audit focussing on performance against the service level agreement, costs and the implementation and progress of key elements of the claims handling process.
Mr. Touhig: To ask the Secretary of State for Energy and Climate Change how much his Department has paid to Capita Group plc for the administration of the two miners' compensation schemes (a) in each year in which the schemes operated and (b) in each year since the schemes closed. [299796]
Mr. Kidney: Capita took over the administration of the coal health compensation schemes in 2004, when the claim handling operations were sold by AON, who had previously managed the schemes on behalf of the Department.
The chronic obstructive pulmonary disease scheme was closed to new application in March 2004 and vibration white finger scheme closed to application in October 2002 for live claims and January 2003 for deceased claims.
From 1 April 2004 to 31 October 2009, the Department has paid Capita Business Services c.£418 million for the administration of the coal health compensation schemes.
Mr. Touhig: To ask the Secretary of State for Energy and Climate Change how many complaints his Department has received from (a) claimants and (b) hon. Members on Capita Group plc and its administration of the two miners' compensation schemes. [299797]
Mr. Kidney: The Information requested relating specifically to complaints is not available from the Department's records. In the context of the delivery of the coal health compensation schemes the Department receives correspondence from MPs, claimants and other interested parties relating to a range of operational matters. To date, the majority of that correspondence relates to procedural and entitlement issues.
Mr. Touhig: To ask the Secretary of State for Energy and Climate Change what criteria his Department used when awarding contracts for administering the two miners' compensation schemes to Capital Group plc. [299798]
Mr. Kidney: The Department used the following broad selection criteria when awarding the contract:
Next Section | Index | Home Page |