Departmental Information and Communications Technology
To ask the Secretary of State for Work and Pensions what IT systems have been in development for use within her Department in the last five years; what the reason for the development of each system was; how much has been spent on the development of each system; and which systems have been subsequently (i) implemented, (ii) terminated prior to implementation and (iii) terminated following implementation. 
To ask the Secretary of State for Work and Pensions which IT systems have been in development for use within her Department in the last three years; what the cost was of each such system; which such systems have been (a) implemented, (b) not implemented and (c) implemented and subsequently terminated. 
Jim Knight [holding answer 26 October 2009]: The information is not available in the format requested and could be provided only at disproportionate cost.
The Department for Work and Pensions has a large change portfolio of projects and programmes to implement the Government's Welfare and Pensions reform agenda, to transact business more efficiently and improve customer service. It is not possible to separate out the IT elements of these projects.
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To ask the Secretary of State for Work and Pensions how many full-time equivalent officials in her Department process claim forms for (a) disability living allowance, (b) attendance allowance, (c) carer's allowance, (d) incapacity benefit and (e) employment and support allowance; and how many such forms were processed on average each working day for each benefit in each of the last five years. 
Information about the number of full-time equivalent officials in the Department who process claim forms for disability living allowance, attendance allowance and carer's allowance, and about the number of forms processed on average for each benefit on each working day, is not currently available.
The available information about the number of full-time equivalent staff who process claim forms for incapacity benefit and employment and support allowance is in the table.
Average number of full-time equivalent officials: 2008-2009 by benefit processed
Incapacity benefit new claims processing
Employment and support allowance new claims processing
Figures represent an average of 12 months permanent staff from April 2008 to March 2009. Source:
Jobcentre Plus Activity Based Management System.
Departmental Postal Services
To ask the Secretary of State for Work and Pensions what percentage of postal services provided for her Department and its agencies were provided by (a) Royal Mail and (b) other postal 12 Nov 2009 : Column 778W
service providers (i) in 2007, (ii) in 2008, (iii) between 1 January and 1 July 2009 and (iv) since 1 July 2009. 
DWP's has three postal providers:
Royal Mail Group-DWP's primary provider for first and second class postal services between DWP, third parties and customers.
UK Mail-a specific contract for system generated second class mail to DWP customers; the final mile is still delivered by Royal Mail.
Spring Global Mail-a contract for international mail to DWP customers abroad.
Based on actual DWP spend per supplier the following table provides the percentage breakdown comparison for these contracts.