| Service | Availability
| Description of service |
| |
|
| Pensions and Benefits
|
|
|
| Cash Cheques
| All branches
| Encashment of benefit payments, pensions and allowances, even if they are paid into a bank account or POCA, or if they receive the exceptions service (a cheque). Alliance & Leicester has an agreement with DWP to produce the green giro/cash cheques and they pay these cheques over Post Office Counters.
|
| Post Office Card Account
| All branches
| A basic account for the receipt of pensions, benefits & tax credits
|
| Postal Services
|
|
|
| Standard 1st and 2nd class post
| All branches
| Packets and letters accepted for standard 1st class, 2nd class delivery
|
| Overseas postage
| All branches
| Parcels and letters accepted
|
| Additional postage services
| All branches
| Recorded Signed For, Articles for the blind, etc
|
| Express postal services
| All branches
| Variety of express delivery services, including next day, for letters and parcels inland and overseas - Special delivery, international signed, Airsure etc.
|
| Philatelic
| All branches (stocked based on demand)
| Royal Mail special issue stamps and associated products, such as presentation packs and first day covers
|
| Local Collect
| 10800 branches
| Undelivered postal items are taken to the nearest participating Post Office by the postal delivery staff for later collection or customer has opted for the collection at their local Post Office branch
|
| Redirection
| All branches
| Mail redirection service when you move home
|
| Parcels
| All branches
| Range of parcel delivery services within the UK to meet customers needs. Delivery speeds range from a fast same day courier service to a 2 day parcel delivery service - More details are available on Post Office website.
|
| Service | Availability
| Description of service |
| |
|
| Licences
|
|
|
| Vehicle Licences
| 4,600
| Issuing of Tax discs for vehicles
|
| Statutory Off Road Notification (SORN)
| 4,600
| SORN notification services provided
|
| Vehicle & driving licence applications
| All branches
| Application forms for a range of vehicles
|
| Photo licence application checking
| 743
| Photo licence applications are checked and sent to DVLA
|
| Fishing licences and Game licences
| All branches based on demand
| Range of rod licences available for angling in England and Wales and Game licences to hunt game - stocked in branches where there is local demand. Fishing licences in England & Wales only. Game licences in Scotland and N. Ireland only.
|
| Borrow & pay
|
|
|
| Credit Card
| All branches
| A range of Post Office Credit Cards are available info is available in all branches but only 5000 can accept application forms. Customers can apply online and by phone.
|
| Personal Loans
| Online/phone
| Post Office personal loan offering a competitive rate by online and phone
|
| Moneygram
| All branches
| International money transfer of up to £6,000 to over 150 countries
|
| Automated bill payments
| All branches
| Acceptance of payment and pre-payment towards a variety of bills including gas, electricity, water, phone, council rent, mail order and insurance (some schemes available on an area basis as agreed with Local Authorities)
|
| Electricity Meter Tokens
| Selected branches based on local schemes
| Stock of tokens for meters
|
| Electricity Smart cards
| All branches
| Charging of customer smart cards for meters
|
| Personal Banking
| All branches
| Current Accounts - Alliance & Leicester, Bank of Ireland, Bank of Scotland, Barclays (in England & Wales), cahoot, Clydesdale Bank, Halifax, Lloyds TSB, Nationwide Building Society, Northern Bank, smile, The Co-Operative Bank (Further info - Annex 1a)
Basic bank Accounts - Abbey, Alliance & Leicester, Bank of Ireland, Bank of Scotland, Barclays, Clydesdale Bank, First Trust Bank, Halifax, HSBC, Lloyds TSB, Nationwide Building Society, NatWest, Northern Bank, The Co-operative Bank, The Royal Bank of Scotland, Ulster Bank, Yorkshire Bank (Further info - Annex 1a)
|
| |
|
| Service | Availability
| Description of service |
| |
|
| Business Banking
| All branches
| Business banking services and the clients are: Alliance & Leicester, Bank of Ireland, Clydesdale, HSBC (Only in Scotland & Northern Ireland and only for cheque deposit service)
|
| Paystation
| All branches
| To charge electric keys, Quantum Gas Cards, E-pay Transactions. Aim to have paystations(except Home service) in all branches by April 09
|
| Cash Machines
| Different Locations
| 1653 free to use ATMs at branches
|
| Travel
|
|
|
| Travel Insurance
| All branches
| All branches and available on demand in 9000 branches and via phone. POL website accepts secure payment for Visa, Mastercard, Maestro or delta cards.
|
| Bureau de Change
| All branches
| A wide range of commission free currencies and American Express travellers cheques
|
| | 1629 branches offer a range of currencies on demand
|
| | An additional 2555 branches offer Euro and Dollars on demand
|
| | An additional 3436 offer Euros on demand
|
| | Currencies can be pre-ordered for collection at any branch
|
| Travel Money Card
| at Selected branches
| The new Post Officê Travel Money Card offers the security of travellers cheques with the convenience of plastic making it a secure, convenient way to carry foreign currency. Available in 3 currencies, euro, US Dollar and it is a pre-paid card that customers can load with currency. It can be top up at selected branches or over the phone.
|
| Passport Check and Send
| 2,500
| Checking passport applications and sending it for priority processing
|
| Passport Application packs
| 2,500
| Passport application forms stocked
|
| EHIC Check and Send
| 2,500
| Completion of form entitles people to free or discounted medical treatment abroad.
|
| EHIC Application packs
| 2,500
| Application forms stocked in the selected branches
|
| Service
| Availability
| Description of service
|
| |
|
| Save & Invest
|
|
|
| Post Office Instant Saver
| All branches
| Instant access savings account launched April 2006:
Instant access to funds at all Post Office branches, by phone, online, by post or @ 60,000 Link ATMs
6 free Cash withdrawals per year;
|
| Post Office Cash ISA (fixed -Five year saver)
| All branches
| The Five year Saver is a fixed-term deposit Bond:
Competitive Interest rates, No withdrawal charges, Tax-free, Easy access to account;
Apply at all Post Office branches or by post,
Payments can be made at any Post Office branch or by post.
Withdrawals can be made via post.
|
| Post Office Cash ISA (Variable)
| All branches
| Competitive Interest rates, No withdrawal charges, Tax-free, Easy access to account;
Apply at all Post Office branches or by post
Payments can be made at any Post Office branch or by post.
Withdrawals can be made via post.
|
| National Savings & Investments - Easy Access Savings Account
| All branches
| Flexible savings, Instant access, Cash card for easy deposits and withdrawals, Tiered Interest rates, Interest taxable - paid gross. Apply by phone, at a post office or by post. Withdrawals can be made at any Post Office branch or Link cash machine.
|
| National Savings & Investments - Investment Account
| All branches
| Easy access (no notice of penalty), passbook savings account, Tiered Interest rates, Interest taxable - paid gross, Apply by phone, online or at a post office or by post. Withdrawals can be made by applying to NS&I.
|
| National Savings & Investments - Income Bonds
| All branches
| Easy access (no notice of penalty), Regular monthly income, competitive interest rate, higher rate of interest on investments of over £25k+, Interest taxable - paid gross. Apply by phone, online or at a post office or by post.
|
| National Savings & Investments - Premium Bonds
| All branches
| All prizes tax free, anyone 16 yrs old and above can invest, Apply by post and at all branches or by phone, online.
|
| Service
| Availability
| Description of service
|
| |
|
| National Savings & Investments - Childrens Bonds
| All branches
| Tax free, anyone 16 yrs old and above can invest, apply at all Post Office branches or by post.
|
| Post Office Child Trust Fund
| All branches
| Apply, at all post office branches or by post.
|
| Savings stamps
| All branches
| For use against payment of bills, Post Office transactions or as gifts. Buy and redeem at Post Office branches.
|
| Insure
|
|
|
| Car Insurance
| All branches
| Competitive car insurance (*introductory Information), Can be applied online, over the phone, and at selected Post Office branches.
|
| Home Insurance
| All branches
| Competitive Home insurance (*introductory Information), Can be applied online, over the phone, and at selected Post Office branches.
|
| Van Insurance
| All branches
| Competitive Van insurance (*introductory Information), Can be applied online, over the phone, and at selected Post Office branches.
|
| Motorcycle Insurance
| All branches
| Competitive Motorcycle insurance (*introductory Information), Can be applied online, over the phone, and at selected Post Office branches.
|
| Pet Insurance
| All branches
| Applied by phone or online.
|
| Over 50's life cover
| All branches
| Competitive Over 50's life cover - available at over 12,000 Post Office branches.
|
| Life Insurance
| All branches
| Competitive Life insurance (*introductory Information), Can be applied online, over the phone and at selected Post Office branches.
|
| Broadband & phone
|
|
|
| |
|
| Home Phone
| All branches
| The Post Officê phone service, available as standalone product, Simple sign-up to suit customers. Apply at Post Office branches, on-line or by phone
|
| Broadband Standard
| All branches
| Fastest speed for emails/downloads. Min 12mnth contract. Available at Post Office branches, online and by phone
|
| Broadband Extra
| All branches
| Same as Broadband standard plus unlimited monthly downloads. Available at Post Office branches, online and by phone
|
| Phone cards
| All branches
| International calling card offering cheap indirect access calls. Available online & in branch
|
| Mobile E top ups
| All branches
| Mobile top-up service for all pre-pay providers through Horizon and paystation. Available at every branch.
|
| Directory Enquiries
|
| One flat free rate, number texted to mobiles for free.
|
| Service
| Availability
| Description of service
|
| |
|
| Other
|
|
|
| Lottery
| 4849
| Main Lottery draw terminals selling all draw based games
|
| Postal Orders
| All branches
| Purchase or encashment
|
| Local Schemes
| at Selected branches
| There are various schemes depends on the local councils - i.e. Home Care & Meals on wheels etc. The payments can be made to the customers on a magnetic swipe card, accepting a barcoded invoice or in the form of vouchers issued by the local councils.
|
| Travel tickets
| Selected branches as agreed with local authority
| Local availability as agreed with Local Authority:
Concessionary Bus Travel & Commercial Ticket sales (Check & Send service for 1st time eligible applications when reaching 60)
National Concessionary Application Check & Send, e.g. SW Wales Integrated transport, Scotland.
Local check & send - e.g. West Yorkshire, Merseytravel
London Councils (29/33 boroughs) - Freedom Pass issuing in 800+ branches in London for 29 of 33 boroughs. Elderly and disabled passes given in branch.
Other Concessionary Services
Transport for London - Bus & Tram Discount Scheme - photo/pass issued in branch to eligible people on income support
Coventry/Cardiff (local leisure pass applications), North Wiltshire District Council/West Lindsey District Council (Local travel token scheme)
|
| Gift Vouchers
| All branches
| A range of vouchers are available to purchase at each branch, however there are no "sign up" requirements
|
| | Retail vouchers
|
| | Experience vouchers
|
| | Enjoyment vouchers
|
| Christmas Club
| All branches
| To save towards Post Office Gift Vouchers or use at selected retail stores. Customers are required to complete a simple application form which is taken to branch with an initial load (minimum £5)
|
| |
|
| * where reference made to introductory information available, the transaction would be finalised over the phone, by internet or by correspondence with a central unit.
|
