The Supporting People Programme - Communities and Local Government Committee Contents


Memorandum from Byker Bridge, Brighter Future and Tyneside Cryenians (SPP 09)

EXECUTIVE SUMMARY:

  Removing the ring fence from "Supporting People" funding within Area Based Grant places support for the most vulnerable people in society at risk.

  Without specific funding for socially excluded groups, the two-thirds reduction in rough sleeping achieved in the last ten years is at risk and we are unlikely to reach the target of ending rough sleeping by 2012.

  Socially Excluded, rough sleepers and those with chaotic housing histories have little prospect of benefitting from, or accessing personalised support, before they have first secured emergency accommodation with support and are ready to design their own self directed support from a stable accommodation base.

  Local Authorities had the opportunity to demonstrate a commitment to "mainstreaming" "SP" by selecting NI 141 or 142; however: 36% did not, 48% expect to discontinue "SP" services in the next 12 months. Therefore providers conclude that preventative services will not be mainstreamed, strategically planned or jointly commissioned by LSPs.

  We recommend that "SP" relating to the Socially Excluded group be removed from ABG and given to the Homes & Community Agency to administer via Local Authorities and Registered Social Landlords.

  This will restore and reinforce the link between housing and support, vital for homeless people and those at risk of homelessness.

  It will also allow Local Authorities to concentrate upon areas of expertise and statutory responsibility within the Care with Support and Independence with Support groups.

  LA's will retain the monitoring and quality assurance role and jointly commission services with the HCA via the LSP.

  By keeping the ring-fence within HCA, there would be no return to the pre 1997 situation of Housing Benefit paying for extremely high support costs.

  The HCA has acquired the "Places of Change" agenda from CLG and therefore has an ideal delivery vehicle for housing-related support to excluded groups.

  The past public investment in supported housing from the Housing Corporation and the transfer of individual housing benefit made up SP (40% of the ABG total), would be protected within the HCA rather than becoming at risk from competing priorities within ABG.

"Supporting People":

  Fig 1.  Represents the current position with Local Authorities receiving "Supporting People" funding directly for housing-related support across the range of eligible client groups.


Un-Ring fenced ABG:

  Fig 2.  Represents the current proposed position under ABG with the ring fence removed. Care with Support and Independence with support, remain relatively secure within Local Authority priorities relating to Care in the Community and an ageing population. The Socially Excluded group became at risk as their priorities relate to Housing rather than Social Services.


Proposed Alternative:

  Fig 3.  Shows an alternative position whereby Care with Support & Independence with Support remain within ABG. The Socially Excluded Group are ring fenced, directly funded by the HCA to provide housing-related accommodation based support. "Overlapping" sections include floating support and are available to service users as self-directed personalised individual budgets.


1.  INTRODUCTION:

  1.1  For over 40 years the homeless, isolated and vulnerable, socially excluded, chaotic and hardest to reach within society have been able to maintain a tenuous grip on the ladder out of exclusion and poverty via a variety of funding streams, specifically relating to homelessness. They have included: Board & Lodge (DHSS), General Counselling & Support (Housing Benefit), Hostel Deficit Grant (HDG), Probation Accommodation Grant (PAGs), Special Needs Management Allowance (SNMA/Transitional SNMA), Supported Housing Management Grant (SHMG), Rough Sleepers Initiative (RSI) and Transitional Housing Benefit (TH/B), culminating in "Supporting People"(SP). That specific link to bespoke funding for the most vulnerable in society will come to an end once SP becomes un-ring fenced within Area Based Grant (ABG).

  1.2  Phil Woolas, MP (DCLG) recognised the risk when he told the SITRA/NHF Conference in 2006: "But I'll tell you what we won't do—remove the ring fence. It was ring-fenced for a reason and we won't betray vulnerable people, unlike some".

  1.3  At its height of £1.8 billion, SP represented the largest specific fund to the 3rd sector in Europe.


  2.  Definitions or categorisations of particular client groups in receipt of Supporting People (SP) funding have always proved problematic, partly because SP is largely a preventative programme, (eg young people at risk of offending, rather than exclusively ex-offenders). However, the three interlocking rings model captures the predominant elements of the programme:

    2.1 Care with Support includes long-term services for people with learning disabilities, (incl: de-registered care homes), people with enduring mental health problems, extra care for the elderly and people requiring a combination of personal care as well as support.

    2.2 Independence with Support includes the majority of Sheltered Housing, Community Alarm Services and longer-term Floating Support.

    2.3 The focus of this analysis is the situation from the perspective of service users within the "Socially Excluded" group which includes single or non-priority homelessness, (direct access and hostels) offenders, ex-offenders and those at risk of offending, drug & alcohol services, mental health support, leaving care and most short-term services designed to prepare service users for independence, and therefore does not attempt to address the needs or aspirations of those people receiving long-term services such as care with support or independence with support.

3.  DRIVERS FOR CHANGE:

  The reasons for abandoning 40 years of specific funding for housing related support are varied, but they are generally held to be:

    3.1 Mainstreaming: Integration of the SP programme within Comprehensive Area Assessments, Local Area Agreements, Local Strategic Partnerships.

    3.2 Restrictions of Eligible tasks and funding conditions: SP eligibility criteria restricted funding to housing related support for adults and therefore excluded work with children and joint commissioning.

    3.3 Personalisation: SP as specific housing related support funding to providers under Block Gross (and to a lesser extent Block Subsidy) Contracts means that SP is unavailable to service users to include in individual budgets.

    3.41 Mainstreaming: This is a difficult concept for people who are socially excluded. Their contribution to the SP "pot" via their entitlement to TH/B was extensive, amounting to nearly 40% of the total ABG allocation, and yet of the 198 performance targets within The New Performance Framework for Local Authorities & Local Authority Partnerships: Single Set of National Indicators upon which Local Area Agreements will be monitored, just two (141 & 142) have a passing relevance to housing related support.

  This would not appear to be a strong steer from Government for Local Authorities to mainstream services for the socially excluded group.

    3.5 It can be argued that the infrastructure established to administer SP has done more to mainstream housing-related support for the most vulnerable than the multiplicity of funding streams we had previously. Local Authorities established SP Teams, which, for the first time, mapped and assessed the services in their area for people they had previously taken no responsibility for nor considered in strategic terms. Performance was variable around the country, but was subject to review by the Audit Commission on strict SP criteria.

    3.6 The Quality Assurance Framework (QAF) for SP can claim enormous credit for improving the lives and quality of service for everyone who has passed through supported housing since 2003. QAF, the monitoring and review process, contracting and data collection within the SP programme has produced a wealth of information on which to take informed strategic decisions, the process has been recognised as good practice and replicated as a commissioning tool for a variety of social care applications.

    3.7 ABG includes a very wide range of funding streams, some with obvious connections to SP, (Working Neighbourhoods, Young Peoples Substance Misuse, Teenage Pregnancy, Mental Health etc.) but many have no overlap (Rural Bus Subsidy, Road Safety Grant, Extended rights to free transport, Schools Development grant. Preventing Violent Extremism, Local Enterprise Growth Initiative) others are of entirely unknown origin, (Detrunking, Flexible Funding Pot, and Aggregate Levy Sustainability Fund?). Taking these disparate objectives together, leads to the question of what exactly "mainstreaming" will mean for SP?

    3.8 For the socially excluded, "mainstreaming" relates to mainstream housing, providing housing-related support that enables and empowers service users to Obtain, Maintain and Sustain accommodation. Nothing within the removal of the ring fence for SP and transfer into ABG enables or ensures that service users will have better access to mainstream housing. A 40% contribution from SP to ABG, "buys" service users just 1% of the targets within LAA

    3.9 It is unlikely that Local Strategic Partnerships (LSPs) are taking 40% of their membership from people with a knowledge, understanding or interest in Supported Housing. Where LSPs have been persuaded to adopt either 141 or 142 within their basket of 35 priority targets within the LAA, Regional Government Offices have often rejected their inclusion because the targets are simply not "stretchy" enough.

    3.10 Analysis by Homelesslink shows that 36% of LSPs failed to include NI 141 and NI142, and that the percentage of LSPs including the other NI's related to supported housing barely reaches double figures. (Appendix 1.)

  4.  Restrictions of Eligible tasks and funding conditions: The SP programme focuses on housing related support for adults. Those service users who had their entitlement to housing benefit, transferred to SP, knew what they were purchasing.

    4.1 Department of Social Security for the inter-Departmental Review of Funding for Supported Accommodation December 1998.

  Putting people first: for the first time, funding will be able to follow the needs and preferences of individuals; service provision will not be restricted to certain types of tenure.

  Addressing the needs of all vulnerable people: Local Authorities will be required to plan provision for all vulnerable groups including rough sleepers, drug users, and ex-offenders. In England the proposals also make provision for a cross-authority fund to deal with the particular needs of people who do not naturally fit into any individual local authority area.

  High quality services; the proposals will give providers clarity about funding arrangements, release resources away from the management of overlapping funding structures and create a new framework for providing effective and efficient services; and

  A logical and transparent approach to planning: the proposals will encourage a more rational and consistent approach in consultation with service providers, to achieve effective and high quality services that meet people's needs.

  5.  Eleven years on and these priorities remain challenging. SP became tenure blind, SP has required Local Authorities to plan for the provision of all vulnerable groups and the QAF has improved the quality of services. Defined criteria and eligibility has improved transparency and consistency.

    5.1 Removing the SP ring-fence within ABG will not contribute to any of the above objectives.

    5.2 The growth of floating support and the personalisation agenda has ensured that flexible tailored support delivery and tenure neutrality are now embedded within housing related support, un-ring-fencing SP within ABG will not alter this nor will it promote or protect the concept.

    5.3 However, un-ring-fencing SP within ABG will remove any requirement upon Local Authorities to address the needs of all vulnerable people The selection of performance targets for Comprehensive Area Assessments places no priority on planning or provision for vulnerable groups, especially mobile or cross authority groups.

    5.4 The protection of vulnerable people within services and the monitoring of the quality of services becomes unfocused, remaining within a rump of contractual monitoring with no national standards or criteria.

    5.6 "Transparency" was a major driver for the development of SP. The multiplicity of funding streams for supported housing were seen as barriers to joint commissioning and planning. It is not the case that ABG will promote superior joint planning and commissioning.

    5.7 The failure of joint commissioning by Local Authorities has little to do with the restrictions within SP and more to do with the failure of commissioners to secure joint or match funding from colleagues in Adult Services Children's Services and Health. Examples of SP's incapacity to fund Children's workers within Women's Refuges reflects the priority placed by Local Authority Children's Services on the welfare of children within refuges, not to any restriction on the funding of housing-related support.

    5.8 A clear and transparent funding stream for housing-related support enables and facilitates joint planning and joint commissioning by ensuring that all parties are fully aware of the scope and extent of their commitment:

    5.8.1SP—Housing related support

    5.8.2Health—Health related support/care,

    5.8.3Adult Services—personal care,

    5.8.4Children's Services—child welfare.

    5.9 Problems only arose with this model when Commissioners from Health and Social Services could not see that they had a liability for a joint objective on the one hand, or on the other, saw SP as a fund to be used for services they could not commission from their own resources, and became frustrated and un-co-operative when the restrictions and criteria were explained.

    5.10 De-restricting SP within ABG, without any de-restriction on the other elements of joint commissioning merely increases the vulnerability of housing related support funding.

    5.11 The cross cutting nature of housing related support and the infrastructure of SP Commissioning Groups provide a forum for considering joint planning and joint commissioning. ABG will not have SP Officers to act as facilitators and co-ordinators of joint commissioning. Mainstreaming, assumes that the LSP and subsequent Local Authority Officers will fulfil this role.

    5.12 For services relating to Care with Support and to a lesser degree Independence with Support, this is a possibility, but in terms of the Socially Excluded Group, it does not appear to improve the potential for joint commissioning.

    5.13 Providers of services for the Socially Excluded Group only had a connection with the Local Authority via SP. Prior to 2003, the Local Authorities only reference to the Socially Excluded Group was via Housing Benefit and Mainstreaming will not replace that connection with any co-ordinating or strategic position of responsibility within the Local Authority. SP Teams are already being subsumed within Social Services as Local Authorities assess their priorities in terms of Care with Support and Independence with support, not within Housing Departments where the Socially Excluded would find a more natural fit. These difficulties were predicted in the mid 1990s when the interdepartmental review into the funding of supported housing was announced, "For goodness sake don't give it to Local Authority Social Service Departments" Jim Coulter at the NHF Supported Housing Conference.

  6.  Personalisation: Supported Housing for the Socially Excluded Group can justifiably claim a pioneering role within the growth and development of service user involvement, tailored support planning, and empowerment. There is little doubt that within long-term services for the Care with Support Group and Independence with Support Group, the personalisation agenda will deliver choice and integrated personalised care & support packages designed by the service user.

    6.1 For the Socially Excluded group, the brief era of Transitional Housing Benefit provided the most transparent, portable and personalised funding that had ever been available. It was not tenure-neutral, it excluded owner-occupiers, however, owner-occupiers did not feature amongst the socially excluded.. It was not exclusive to the Landlord, as many innovative floating support schemes proved and, carefully engineered, it was possible to include an element of "welfare", which was unrestricted. It was also unsustainable in Government Revenue terms as the Golden and Platinum cuts showed.

    6.1.1Personalisation for the Socially Excluded Group faces four major obstacles:

    6.1.2Short-Term Support

    6.1.3Direct Access/Emergency Accommodation

    6.1.4Cross Authority

    6.1.5Supervision

    6.2 Short-Term: The reason for introducing Block Gross Contracts for short-term services for the Socially Excluded within SP was the realisation that Block Subsidy models which attached funding directly to the individual with an independent financial & needs assessment were impractical. Charging policies which required independent financial assessment were largely irrelevant to the majority of welfare benefit dependent service users and the administration of personalised entitlements for service users moving in and out of support caused cash-flow problems for many providers, some of whom have left the market as a result.

    6.2.1Voids, vacancies and utilisation levels are the oil within the system for short-term provision. When Supported Housing was the province of housing professionals at the Housing Corporation under SHMG, there was an understanding of this principle, which included a 10% void allowance. Once Supported Housing moved into the grey area between housing and Social Services this understanding was lost, resulting in the guiding principle of SP to break the link between accommodation and support. Block Gross Contracts removed "void" cover and only pay within agreed utilisation levels so that Authorities can guarantee that they only pay for the "bedspaces" occupied by SP entitled service users. Consequently, Short-term supported housing providers lost 10% income even before SP was introduced.

    6.2.2Personalisation takes that funding principle to the extreme. There can be no "void" allowance within personalisation, only a person can claim a personal allowance, and that allowance must be personally defined and costed, independently needs and support assessed and paid directly to the applicant/service user. The philosophical principle of service users choice is not in dispute. Without "void" cover, vacancies cannot be funded. Personalised entitlements which vary in the levels of support required cannot be met, as business planning would have to change on a monthly basis, resulting in the lowest common denominator or minimum service being provided. Cash flow and allowance recovery within short-term services will become burdensome and deflect resources from the frontline. Full-cost recovery calculations by providers will show a large percentage required simply to administer and recover cost, with resource smoothing/levelling to account for variable income and variable payment schedules.

    6.2.3For long-term services, personalisation is clearly focussed on maximising independence and control for the service user, purchasing the services that they need, at the level they need at the times they need, so that their quality of life is improved.

    6.2.4There is potential within short-term services for personalisation to have the reverse effect. Personalisation creates a perverse incentive for both short-term service providers and service users.

    (a)Perverse Incentive: Providers: Where cash-flows are at the margin and there is no set criteria or restriction on the use of personalised income or cover for voids, providers will be under pressure to retain the service users who have an entitlement rather than risk moving them on without a guarantee of an assessed and equally or more "valuable" replacement. Reviews of entitlement for people with chaotic housing histories will always show latent risk that the service user will need to return to the service. This is in direct contradiction of the current situation, where the funding restrictions (Two year rule) and criteria encourage positive risk taking to move service users on to independence creating space for new applicants to follow.

    (b)Perverse Incentive: Service Users: Perverse incentives are nothing new for benefit dependent service users, balancing the advantages of low paid employment against the loss of benefit entitlement. Providers have developed person centred support planning designed to highlight the advantages of volunteering, training and employment. As yet it is unclear how personalisation or an individual budget will be accounted for in terms of entitlement, whether it will be exempt, subject to a taper or simply withdrawn as soon as the service user accesses training or employment. However, a Service user with a personalised entitlement to support, which has been hard won by intrusive assessment, which is also portable and unrestricted, will have to carefully consider their options before relinquishing their entitlement in favour of an uncertain future and move-on. Personalisation may well add another factor on the minus side of the calculation when considering move-on options.

    6.3 Direct Access/Emergency Accommodation: LAC (DH) (2008) 1 Transforming social care freely acknowledges the contradiction between Personalisation and Emergency Access:

    6.3.1"In the future, all individuals eligible for publicly-funded adult social care will have a personal budget (other than in circumstances where people require emergency access to provision)

    6.3.2The Circular does not make any recommendations as to how Personalisation may be applied to Emergency Provision; the intention is clearly to conclude that Personalisation is incompatible with Direct Access/Emergency provision.

    6.3.3Direct access has been under pressure for some considerable time. Local Authorities Homelessness Services and SP Teams have introduced common application forms and "Gateway" systems to "Gatekeep" and centrally control entry into Direct Access/emergency provision. The consequence, (whether intentional or otherwise), has been to introduce local connections which limit or prevent access by out-of-area applicants in similar or greater need (see Cross Authority).

    6.3.4Unless providers have considerable charitable resources, they will be entirely unable to allow emergency access to people who have no prior entitlement to a personalised support package, increasing rough sleeping.

    6.4 Cross Authority: The Socially Excluded are mobile, moving to seek employment, flee violence including domestic violence, harassment or debt, escape drug dependency, renew relations with family or avoid contact with family or any number of other reasons, whether rational or emotional.

    6.4.1Local Authority based funding streams like SP invariably has problems relating across boundaries. Individual SP Officers shared the same issues and co-operated well, the problems arose when the Local Authority Departments became involved. The relative small scale of SP cross authority projects or strategies could not influence Procurement and legal services to change locally specific systems with internal approval at the highest level, making them inflexible and unable to work with neighbouring Authorities.

    6.4.2If that was the case for SP, it is difficult to see how personalised budgets for individuals who move without prior notice, have difficulties with engagement with statutory agencies and have personalised budgets arranged by independent brokers or case managers within their host authority will maintain the support they need around the country?

    6.5 Supervision: Within the "The New Performance Framework for Local Authorities & Local Authority Partnerships: Single Set of National Indicators" it was widely promoted that there were only two indicators that directly related to SP:

    NI 141 Number of vulnerable people achieving independent living CLG DSO

    NI 142 Number of vulnerable people who are supported to maintain independent living PSA 16

    6.5.1Taking the SP programme as a whole, including long-term services for people receiving Care with Support and Independence with Support, cross referenced to outcomes generated by "Every Child Matters" and factoring in the rise of the Personalisation Agenda, it is clear that 141 & 142 are the key indicators for the preservation of the SP programme within ABG (LAA).

    6.5.2However, for short-term services, developed using Probation Accommodation Grant Funding (PAGs) and aspects of Mental Health funding; the number of Indicators to which Short-Term Services contributes increases significantly: (Appendix 2.)

    6.5.3This relates to Providers expertise and experience in providing positive and pro-active "supervision" of service users.

    6.5.4In the absence of an identical control group, outside supported housing, it is difficult to prove that supervision is a factor in risk reduction. However recidivism rates for offenders who receive no support on leaving prison are higher than those in supported housing.

  Hospital admissions for people with mental health problems from supported housing are less likely to be crisis or emergency and are of reduced duration. Levels of medication are also lower.

    6.5.5Research by Capgemini (Jan 2008) into the benefits of the SP Programme put the total benefit at £2.77 billion, of which

    £24.9 million related to Offenders,

    £96.3 million people with drug misuse problems

    £487 million to people with Mental Health problems.

    6.5.6The methodology used to assess these benefits relied on the cost of alternative services, usually crisis intervention or custody and hospitalisation. This is attributable in no small part to the supervision of service users.

    6.5.7Risk reduction, minimisation, management and coping strategies are all key aspects of supervision. Support planning for the socially excluded group seeks to create a change equation whereby, service users can recognise their desire for change, assess their dissatisfaction with their quality of life, assess the cost of change, whether financial or emotional, and be supported to equip themselves with the tools to effect successful change. Risk management and supervision are key aspects of the service users progress to independence.

    6.5.8Service users within Short-Term supported housing receive support that is tailored to ensure that they have the self-efficacy for change and are equipped to make changes in their life making them ready for personalisation and taking control of their support, or moving on without the need for further direct support.

    6.5.9Supported Housing is not an exact science, generalisations are dangerous, but in principle, personalisation tends to work best for people who want support and would appear to be less applicable for people who need support and supervision due to the choices they have made in the past.

    6.5.10In order to test this thesis, it would worth investigating how many offenders would choose to pay for their Drug Treatment & Testing Order (DTTO), Community Rehabilitation Order (CRO), Home Detention Curfew (HDC) or Intensive Control & Change Programme (ICCP) from a personalised budget without restrictions?

    6.5.11This in no way should be taken to suggest that providers of short-term services are not fully committed to personalised services for socially excluded service users. QAF and the resulting improvements in support planning have encouraged the sector to deliver person-centred support plans that are tailored to address the needs of individual service users. Providers business planning has also taken evidence from support planning into account in developing new services and improving existing ones.

    6.5.12The "Three Ring" model (see para 2 above) takes a whole systems view of support and shows areas of overlapping provision. Personalisation for the socially excluded group will have a significant impact within these areas of overlap. Once support providers have equipped service users with the skills and confidence to design self-directed support packages they enable them to engage effectively within Independence with Support.

7.  A FUNDING MODEL FOR THE SOCIALLY EXCLUDED AND SHORT-TERM SUPPORTED HOUSING:

  7.1  Socially Excluded: We believe that removing the ring fence from SP and transferring funding without criteria or restriction to ABG fails to mainstream services for the socially excluded, does not improve joint commissioning or planning, places short-term supported accommodation at risk (whilst also removing emergency access and withdrawing funding for supervision), personalisation is impractical, bureaucratic and creates perverse incentives and that an alternative model is required.

  7.2  Care with Support: There is no dispute that through SP, Local Authorities have acquired a great deal of experience and expertise in providing services for the Care with Support Group, service users within this group were often well known to the Authority prior to SP and mainstreaming, joint commissioning/planning and personalisation will progress to the benefit of service users.

  7.3  Independence with Support: People receiving support in the form of Sheltered Housing, Community Alarms and most types of Floating Support within the Independence with Support Group may well have issues with the ways in which SP has affected their services and may as a consequence derive benefit from the growth in personalisation.

  7.4  Therefore, a new funding stream for the Socially Excluded group which; allows services to be strategically planned and part of the mainstream, creates incentives for sustainable move-on, preserves and promotes the good practice within short-term supported housing, encourages development of new services and is housing related is required, outside the remit of ABG.

  7.5  Homes & Community Agency: The most appropriate delivery vehicle for a funding stream specifically aimed at housing related support for the homeless and socially excluded is the Homes & Community Agency (HCA) which has a retained capacity to revenue fund. Expertise from the Housing Corporation SHMG regime is still available, but more significantly, the HCA has acquired the Hostel Capital Improvement Programme (HCIP) and the "Places of Change Team" from Communities & Local Government (CLG) who are already working successfully with Local Authority commissioners to improve services and jointly commission new and innovative schemes including social enterprise to address "worklessness" volunteering education and training and access to work. The "Places of Change" agenda is revitalising and improving services nationally and building on innovation. Spark Challenge is also delivering and rewarding innovative schemes designed to improve the quality of life for homeless and socially excluded people.

  7.6  Housing Related Support Grant: The HCA would administer a housing related support grant in much the same way as "Places of Change"; inviting Local Authorities (LSP's) and RSLs (with voluntary agencies where appropriate) to bid for funding jointly, thereby embedding partnership working and joint commissioning and ensuring that both National and Local priorities are independently assessed. Successful bids would then be monitored by the Local Authority, retaining the recently reviewed and excellent Quality Assessment Framework, reporting outcomes to the HCA. As a national body with a clear agenda and eligibility criteria, the HCA would also have more leverage than a LA in accessing joint funding from other agencies such as Health, by committing revenue funding only where a specific need for match funding has been identified and secured.

  7.7  The mainstream need for service users in short-term supported housing is, housing and the HCA is the best-placed agency to ensure delivery, integration planning and co-ordination, especially in regeneration areas.

  7.8  Over 12% of Housing Association (RSL) stock is supported housing, excluding those receiving floating support in their own tenancy. The HCA has more responsibility for the protection of this considerable public investment than the Local Authority.

  7.9  The socially excluded group are often referred to as the "unpopular" group. By placing responsibility with the HCA, the Local Authority no longer has to make or avoid making unpopular decisions about new provision.

  7.10  SP broke the link between accommodation and support, for many this was liberating, but for the socially excluded and homeless, it has meant that there has been no significant development in accommodation-based services (excluding extra care schemes) since 2003. The HCA can restore this link where it is most needed; integrating development in supported housing within general needs development and regeneration.

  7.11  Monitoring & Review: Robson Rhodes and the Audit Commission identified areas where Local Authorities had a conflict of interest in decommissioning or addressing the levels of "personal" care within Local Authority provided services. By separating the commissioning role and the review and monitoring role between the HCA and the Local Authority this conflict is resolved as it has been by the separation of the HCA and the Tenants Service Authority.

  7.12  The QAF provides a benchmarking system and nationally recognised standard measure, which has improved the quality of support within the sector, by adding the "Places of Change" agenda, a comprehensive standard and benchmark is created.

April 2009



 
previous page contents next page

House of Commons home page Parliament home page House of Lords home page search page enquiries index

© Parliamentary copyright 2009
Prepared 3 November 2009