3 GOING FORWARD: DESIGN AND
COMPLIANCE
Improving the design of regulation
and guidance
43. As well as evaluating the lessons of the financial
crisis, our inquiry sought opinion on the design of new regulation
and on whether Government Departments as a whole understand business
sufficiently to design effective regulation. To assist us we requested
a briefing paper from the NAO. The paper reviewed available research,
including the NAO's own business survey, and focused on approaches
to employment and health and safety law by the Department for
Business, Innovation and Skills (DBIS) and the Health and Safety
Executive (HSE). There were a number of key findings:
i. Businesses are likely to incur additional
costs if they misunderstand or misinterpret regulations;
ii. Addressing regulatory myths and improving businesses'
understanding would deliver tangible benefits for business;
iii. There are many sources of 'regulatory myths' and not
all are within Government control; as a result, businesses are
often uncertain as to which regulations apply to them or that
they are fully compliant; [88]
iv. DBIS and HSE have undertaken research to
improve their understanding of businesses' interpretation of regulations;
v. DBIS and HSE have implemented projects to expose regulatory
myths and improve businesses' understanding of regulations;
vi. Departmental research shows that the initiatives have
been well received by businesses that are aware of the changes
but there is a continuing need to raise awareness more broadly;
vii. The BRE has begun to disseminate the lessons from the
various pieces of research;
viii. While there are initiatives to improve businesses' understanding
of existing regulations, there is also a need to give fuller consideration
to these issues in the design of new regulations.
44. The paper revealed that some 40% of businesses
did not understand the purpose of regulation, and only just over
one third of businesses felt that complying with regulations was
straightforward or easy.[89]
DBIS research suggests that low-risk businesses could save up
to £140 million per year if, instead of paying third parties
for basic health and safety support, one in five of them turned
to the HSE, local government, or other government sources for
advice.[90] In the NAO
survey, two thirds of businesses agreed that finding guidance
and advice on how to comply was burdensome.[91]
45. The Anderson Review[92]
on improving guidance to small and medium-sized enterprises, which
has received broad welcome,[93]
reached similar conclusions to the NAO report on the complexity
and difficulty of understanding guidance and the consequences,
as well as on the desirability of limiting Government disclaimers
in guidance. In the areas of health and safety and employment
focused on by the NAO, it recommended an insured helpline on employment
and health and safety regulations with free access for one year
from the point of first contact.[94]
The Minister told us that the pilot helpline had been started
up in June 2009 and will run to early 2011.[95]
We shall be interested to hear how well it works. Lack of sufficient
guidance is not the only problem, however. One of our witnesses
commented that the HSE has been good at targeting risk industries
but not so good at succinctness in guidance, with too much that
is too long.[96] He summed
up the problem with a hearsay story from a farmer: "89 pages
is all very well, but I've got cows to milk!".
46. There is a further problem with guidance and
advice from regulatorsthat regulators are perceived as
being reluctant to stick their necks out to help businesses with
advice on how to comply and unwilling to have "without prejudice"
discussions that help a business seek advice without fearing enforcement
action.[97] Andrew Tyrtania
said:
"The regulator asks firms to adopt 'open
and honest dialogue'
Unfortunately the obligation is not
mutual. When firms seek guidance on the interpretation of application
of rules they are too often told 'I'm sorry, that's for you to
determine.'
A mature approach when faced with a question
you cannot answer is to admit that you do not know the answer.
But the obligation doesn't end there."[98]
Clive Davenport of the FSB put it this way:
"The problem we have is that, when a regulator
comes into a business, it is perceived, sometimes correctly, sometimes
incorrectly, that he is there to penalise you
and therefore
you do everything you can not to tell him anything in case it
could result in a penalty."[99]
The Minister was sympathetic to this difficulty,
although understandably he indicated that blanket immunity would
be a problem.[100]
Nevertheless, we believe that there could be greater scope for
regulators to give helpful guidance on whether in broad terms
activities constitute a compliance problem.
47. We welcome the BRE's work on perceptions of
guidance and the Government's acceptance of most of the recommendations
in the Anderson Review. We urge the Government to push forward
quickly with implementing those recommendations and with further
means of promoting and sharing guidance best practice that address
the problems we have outlined. Although we appreciate that there
might be resource implications and legal constraints, we recommend
that the Government encourage regulators and enforcement bodies
to be more willing to answer questions from their regulated organisations
and consider creative ways to permit without prejudice or off
the record discussions on compliance.
Collaborative working and sharing
best practice
48. Our recommendations on improvements to guidance
include the need for more sharing of best practice. Our previous
report also mentioned the need for improvements in such activity
and recommended that the BRE be more actively involved in it.[101]
Since then, the Hampton implementation reviews[102]
have demonstrated further means for regulators to learn from each
other and we are pleased that further Hampton implementation reviews
are being worked on. Consumer Focus stressed the importance of
such projects in its 'Rating Regulators' report.[103]
In a different though related area, we commend the LBRO's "Trading
Places" initiative on which both the ACCA and ABI expressed
positive views in the informal part of our oral evidence session
with them.
49. There is more scope for joint working between
regulators. CAB gave positive feedback on current DBIS initiatives,[104]
but recommended further collaboration.[105]
The TUC observed that there remain blocks to enforcement officers
reporting on breaches of the law in areas outside of their own
jurisdiction.[106]
50. We welcome the "Trading Places"
initiative and the Hampton implementation reviews published to
date, and look forward to the further Hampton implementation reviews
due for publication this year or early next year. We encourage
regulators and the BRE to explore opportunities for joint working
includingwhere appropriate and subject to legal advicein
reporting of infringements outside of their particular jurisdiction.
Impact assessments and post-implementation
review
51. Criticisms of impact assessments (IAs) remain,
and Jitinder Kohli accepted that while progress had been made,
"we are on a journey."[107]
The small firms impact test part of impact assessments has been
revised,[108] but problems
persist with:
- Reliability of figures, particularly in EU IAs[109]
- Validation by affected businesses and the need
for incentives for business to involve themselves thoroughly in
such validation[110]
- Assessment of competition impacts[111]
- Variations in quality[112]
- Insufficient evidential and cost/benefit analysis[113]
- Lack of implementation plans.[114]
As PricewaterhouseCoopers said:
"Impact assessments
are not conducted
in a consistent or comparable way, nor are they necessarily validated
by businesses themselves. Engagement with business is essential
to produce an accurate and consistent assessment of the costs
of regulation."[115]
The Minister told us that introducing publication
of impact assessments allowed for greater transparency and therefore
greater challenge to the costings that they contain.[116]
However, experience suggests that there will remain a need for
earlier and better engagement with business in the initial cost
assessment process.
52. Lack of post-implementation review is a related
problem referred to by parliamentary committees[117]
and by our witnesses in the inquiry.[118]
In its 2009 IA report, the NAO found that the proportion of IAs
that included an implementation plan dropped from 74% to 20% between
2006 and 2008.[119]
We are pleased, therefore, that the new impact assessment template
incorporates a requirement to indicate when post-implementation
review will take place and that the Minister indicated he believed
in greater scrutiny of this type.[120]
Jitinder Kohli of the BRE indicated that it would be the default
position from now on[121]
and subject to there being a proportionate and properly timed
approach to reviews we welcome that.
53. We recommend that the BRE seek ways further
to improve consistency and quality of IAs including through more
thorough and proactive business validation. We welcome the Minister's
statement that post-implementation review will be the norm. The
BRE should monitor compliance with departmental commitments to
conduct them.
Legislative flow
54. Despite a small improvement in perception of
regulation as observed in the NAO survey,[122]
there is concern that the regulatory reform agenda and the administrative
burdens reduction programme in particular are not delivering results
sufficiently quickly. The ACCA said: "At the strategic level
the UK's regulatory reform programme is world-class. In practice,
however, there is much room for improvement."[123]
55. A major source of complaint was the cumulative
impact of legislation,[124]
which was recognised by Sir William Sargent as a challenge.[125]
PricewaterhouseCoopers said: "UK businesses are not of the
view that regulation per se is a bad thing
However, what
many businesses do contend is that the aggregate cost of complying
with all regulation is too high and increasingly, putting UK firms
at a competitive disadvantage." It added that: "One
of the difficulties surrounding the debate on regulation is that
there is no agreed measure or authoritative benchmark of the aggregate
cost of regulation on business
" It observed also that,
"
the business community, through a body such as the
CBI, should be incentivised to produce accurate costing information."[126]
56. In a written statement to the House of Commons
on 2 April 2009 the Government announced that it would not be
implementing a system of regulatory budgets as previously consulted
on.[127] In our evidence
session with the Minister, he explained the Government's reasoning,
which was that whilst a compelling case can be made for introducing
regulatory budgets the timing is not right at present.[128]
The tasks of monitoring cumulative burdens and assessing cost-benefit
analyses at the overall Government level will therefore fall to
its plan for strengthening regulatory management as embodied in
the external Regulatory Policy Committee and the National Economic
Council's Better Regulation sub-committee announced on the same
date. At the time of going to press, the NEC sub-committee should
have had its first meeting but the Regulatory Policy Committee
was yet to meet. The Minister told us that it was scheduled to
meet over the summer.[129]
He also indicated that the Government will for the first time
publish cumulative figures for the costs and benefits of regulation
in the autumn.[130]
57. We asked the Minister about the planned membership
and manner of working of the Regulatory Policy Committee. He said:
"We see it as a relatively small committee
because I think it is important that its advice is tightly brought
together and presented to the Sub-Committee of the National Economic
Council, but we do believe that it should represent the broad
range of business experience. It will certainly be tuned into
consumer interests because this is a very important agenda for
consumers too, and although it will be a small committee it will
be informed by the whole regulatory reform agenda, informed by
the work of the Better Regulation Executive and it will be conducting
its work in the open."[131]
The Minister indicated that the Regulatory Policy
Committee will be publishing its opinions on proposed regulatory
measures as a means of holding Departments to account. As he put
it, "if the Government chooses not to follow its advice then
clearly the politicians will have to justify those decisions."[132]
We welcome the Minister's statement of that position and we note
the proposed terms of reference for the Regulatory Policy Committee
set out in his letter to the Committee Chairman of 13 July 2009.
58. The Government should expedite the setting
up and rapid entry into full operation of the new regulatory committees
announced on 2 April 2009, together with publication of cumulative
regulatory costs and benefits in accordance with its stated intention,
and with terms of reference that will permit a full contribution
to the regulatory evaluation process. In accordance with our recommendations
on greater consumer involvement, the external Regulatory Policy
Committee's membership should allow for a voice for sectors other
than solely the business sector and for consumer and end user
interests.
59. The external Regulatory Policy Committee should
take measures to validate impact assessments and cost-benefit
analyses with input from affected parties and should be given
means to provide such parties with incentives to offer properly
quantified advice. The BRE should support it in that work.
European Legislation
60. In our previous report we recommended that the
BRE prioritise how to increase its influence in achieving regulatory
reform at EU level and that it undertake a feasibility study of
where it would like such reform to be from the UK perspective
and how to get there.[133]
The Government's response referred only to existing policy but
did not accept the specific recommendations.
61. There was overwhelming evidence in the present
inquiry that there remains substantial need for improvement in
relation to matters of European regulatory reform, especially
in the area of EU impact assessments and their integration with
UK implementation IAs.[134]
Sir William Sargent agreed in evidence to us that the EU is not
as advanced as the UK on impact assessments.[135]
The Environment Agency said there is a need for: "A more
strategic and ambitious approach to improving the effectiveness
of regulation at source, mainly in Europe" and argued for
"a change in approach particularly at a European level and
[ensuring] that transposition of EU laws effectively communicates
the outcomes being sought."[136]
(We heard from the Agency last year how last-minute legislative
revisions by the European Parliament can create difficulties.)[137]
62. We were encouraged that Tim Ambler of the London
Business School described UK gold-plating[138]
of EU legislation as something of a myth,[139]
although he remains of the view that there is over-elaboration
(meaning counterproductively long explanation) of EU directivesa
view that ties in with the quotation cited earlier that 89 pages
do not milk cows.[140]
In his paper to us he and Francis Chittenden argued that "the
importance of Brussels as main regulator should be recognised
and UK systems designed to deal with that...".[141]
And in their joint British Chambers of Commerce publication, 'Worlds
Apart: The EU and British Regulatory Systems,'[142]
they argue for an effective UK IA system for EU-sourced legislation
in which the UK preliminary IA appears immediately after publication
of the Commission's annual legislative programme and not later
than the first EU draft IA, so that EU legislation is challenged
early enough [for the challenge] to be effective."[143]
63. We mentioned the arguments for better linkage
between EU and UK IA processes in our previous report.[144]
It seems to us that it must make sense to try to deal with any
issues of EU over-regulation through earlier UK impact assessment
input in the EU process and a more co-ordinated approach, and
we put that view to the Minister, who agreed that influencing
legislation from its inception is key.[145]
64. To assist in maximising objective but effective
challenge to EU-sourced legislation, we recommend that the BRE:
(a) revisit the recommendations in our previous report regarding
a feasibility study on EU regulatory reform objectives and the
need to increase BRE influence on EU regulatory reform (including
by means of a permanent representation in Brussels) and as a matter
of urgency (b) explore means of improving and bringing forward
in time the UK's input into EU impact assessments.
88 Such uncertainty can lead to over-compliance or
under-compliance-over-compliance being the "regulatory creep"
spoken of by Rick Haythornthwaite (Q61 and also the RRAC paper;
'Response with Responsibility') Back
89
Ev 2, paragraph 3. Back
90
Ev 4, paragraph 9(i) and Better Regulation Executive, 'Improving
Outcomes from Health and Safety, August 2008' Back
91
See Ev 2 Back
92
http://www.berr.gov.uk/whatwedo/bre/reviewing-regulation/The%20Anderson%20Review/page45278.html Back
93
See, for example, Ev 106, Ev 138, Ev 80 Back
94
Anderson Review, Recommendation 2; It also proposed that enforcement
bodies refrain from punishment or sanction in cases where organisations
have reasonably followed their advice Back
95
Q143 Back
96
12 May informal session Back
97
The North East Chamber of Commerce added that regulators should
not be allowed to change advice retrospectively. See Ev 200 Back
98
Ev 142, paragraph 3.2 Back
99
Q69 [Mr Davenport] Back
100
Q146 Back
101
'Getting Results' paragraph 43 and Recommendation 9 Back
102
See http://www.berr.gov.uk/whatwedo/bre/inspection-enforcement/implementing-principles/reviewing-regulators/page44054.html/inspection-enforcement/implementing-principles/reviewing-regulators/page44054.html Back
103
http://www.consumerfocus.org.uk/en/content/cms/Publications___Repor/Publications___Repor.aspx Back
104
Ev 40, paragraph 8.2 Back
105
Ev 40, paragraph 8.1 Back
106
Q57 [Ms Veale] Back
107
Q20 [Mr Kohli] Back
108
See Ev 14, paragraph 2.11 Back
109
See Ev 131 to 132, paragraphs 12 to 18, Back
110
Ev 198, paragraph 28, Ev 108 and Ev 209 Back
111
Ev 154, paragraph 18 Back
112
http://www.nao.org.uk/publications/0809/high_quality_impact_assessment.aspx Back
113
Ibid Back
114
Ibid Back
115
Ev 198, paragraph 28 Back
116
Q147 Back
117
Including the House of Lords Committee on Economic Regulators
(see http://www.publications.parliament.uk/pa/ld200607/ldselect/ldrgltrs/189/189i.pdf)
and the Public Administration Committee in its recent report,
'Good Government' Back
118
Q83 [Mr Ehmann and Mr Ambler] and Ev 52 paragraph 6.15 Back
119
'Delivering High Quality Impact Assessments', 2009; http://www.nao.org.uk/publications/0809/high_quality_impact_assessment.aspx Back
120
Q151 [Mr Kohli] Back
121
Q154 (Ian Lucas MP) Back
122
Ev 2 Back
123
Ev 105, paragraph 2.3 Back
124
Cited as a key issue by the Federation of Small Business; Ev 78,
paragraph 5 Back
125
Q28 [Sir William Sargent] Back
126
Ev 197 to 198, paragraphs 16, 18 and 29 Back
127
See Hansard written statements Col 74; We heard arguments on both
sides of the case for and against regulatory budgets. See, for
instance: For: Ev 108 paragraphs 6 and 7, Ev 207 ; Against: Q59
[Ms Veale], Q85 [Mr Haythornthwaite]; Qualified: Ev 51, paragraphs
6.3 to 6.5 Back
128
QQ124 and 125 [Ian Lucas MP] Back
129
Q121 Back
130
Q147 Back
131
Q115 Back
132
Q116 Back
133
'Getting Results' Recommendation 25 Back
134
See, for example, Ev 76, Ev 106 and Ev 140 to 141, paragraphs
51 to 54 Back
135
Q29 [Sir William Sargent] Back
136
Ev 180 paragraph 2.7 and Ev 181 paragraph 3.1 Back
137
'Getting Results' Q239 [Ms Young] Back
138
For an explanation of gold plating see 'Getting Results' page
36 Back
139
Q77 Back
140
A contrary view came from Trading Standards, who argued that there
are consumer benefits to additional protection on a national basis
- see Ev 45 Back
141
Ev 77 Back
142
British Chambers of Commerce, May 2009 Back
143
See Executive Summary page 5 Back
144
'Getting Results', Paragraph 89 Back
145
Q155 Back
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