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5 Jan 2010 : Column 170W—continued
Revenue and Customs: Manpower
Mr. Liddell-Grainger: To ask the Chancellor of the Exchequer how many (a) staff are directly employed and (b) consultants there are in each department of HM Revenue and Customs. [308098]
Mr. Timms: The number of staff directly employed by each business unit of HM Revenue and Customs as at 1 December 2009 is as follows:
| Directorate | Headcount | Full-time equivalent |
Information on the number of individual consultants employed is not held centrally by the Department and could be provided only at disproportionate cost.
Revenue and Customs: Public Opinion
Mr. Liddell-Grainger: To ask the Chancellor of the Exchequer how many public opinion surveys HM Revenue and Customs has performed since 2006; and what the title of each such survey was. [308094]
Mr. Timms: HM Revenue and Customs conducts a wide range of surveys to understand the attitudes, needs and behaviours of their customers. Since 2006 HMRC have undertaken 66 surveys, with some repeated on more than one occasion. The titles of the surveys are as follows:
Attitudes and behaviours in self-assessment taxpayers
Cross Border Shopping-Oils Survey
Charities, Assets and Residents (CAR) Customers Service Survey
Child Benefit New Form testing
Child Trust Fund (five phases)
Complaints Tracking Research (three phases)
Concept Testing for SA Carter Segments-Support Strategy
Contact Centre Customer Satisfaction Survey (four phases)
Customer experience of the simplified Main Tax Return pilot (two phases)
Customer Journeys Individuals (two phases)
Drivers of Compliance (two phases)
DWP Joint Working trial (2nd phase)
Enterprise Management Incentives (EMI) Evaluation Survey: Use of EMI and its perceived impact
Evaluation of the Changes to Capital Gains Tax Since 1998
Evaluation of the redesign of Enquiry Centres
Gift Aid Donor Research
HMRC Customer Service Survey (four phases)
HMRC Research on SA Online Registration (two phases)
Individuals Prioritisation (two phases)
Innovative Guidance
Key Factsheets for Employees and Pensioners
Learning from Mistakes-Errors Work (two phases)
March 2007 in-year customer service survey
Panel Study of Tax Credit and Child Benefit Claimants 2008-11
Pensioners quantitative survey
Pensions Tax Simplification evaluation-Wave 2
Pensions Taxation Reforms: A Baseline Survey of Individuals
Pre SA mandation research (two phases)
Reputation Index
Reputation Tracking
Research to explore the feasibility of collecting in-year estimates from tax credit claimants
SA Products Evaluation
Saving Gateway Second Pilot-Follow-Up Research
Share Incentives Plan and Save as You Earn Survey of Employers and Employees (two phases)
Survey of Savings and Investments for children: A baseline survey at the inception of the Child Trust Fund
Survey of Trustees and Settlors Behaviour and Reasons for Setting up Trusts
Tax credit claim form-Usability Testing
Tax Credits Campaign Tracking
Tax Credits Campaign Tracking Birmingham Pilot
Tax Credits Campaign Tracking Renewals
Tax Credits Renewals Guidance Notes Testing
Tax Credits Trailblazers
Tax for Business Campaign and Self Assessment Campaign
Tax For Business Campaign Tracking Wave 6
Tax Matters
Taxback Project
Taxpayer Advertising Tracking
Understanding the relationships between HMRC customers, the Voluntary and Community Sector and HMRC.
Revenue and Customs: Sudbury
Mr. Yeo: To ask the Chancellor of the Exchequer how many enquiries were made to HM Revenue and Customs enquiry centre at Crown Building, Sudbury in each of the last three years. [307746]
Mr. Timms: The number of customers who have visited Sudbury Enquiry Centre since 2006-07 is shown in the following table. The number of appointments represents those customers who needed face to face advice to resolve their enquiry. The remainder had their enquiry dealt with by being directed to HMRC's telephone helplines or website.
| Total callers (All channels) | Adviser appointments | |
Mr. Yeo: To ask the Chancellor of the Exchequer how many members of staff were employed at HM Revenue and Customs enquiry centre at Crown Building, Sudbury in each of the last three years. [307747]
Mr. Timms: The number of full-time equivalent staff employed at the HMRC Enquiry Centre Sudbury is shown in the following table.
| December each year | Staff (full-time equivalent) |
Mr. Yeo: To ask the Chancellor of the Exchequer whether there are plans to reduce the opening hours of the HM Revenue and Customs enquiry centre at Crown Building, Sudbury. [307748]
Mr. Timms: I refer the hon. Gentleman to the answer I gave the hon. Member for Yeovil (Mr. Laws) on 14 December 2009, Official Report, column 855W and confirm that Sudbury Enquiry Centre is included in the first phase of the review. No decision has yet been taken on new opening patterns for this Enquiry Centre.
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