To ask the Secretary of State for Children, Schools and Families (1) how many telephone calls have been (a) received and (b) answered by the Parent Know How helplines in each month since such helplines were established; 
(2) how much has been spent on creating and maintaining the Parent Know How online directory and website; 
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(3) how many unique visitors have been received by the Parent Know How online directory in each month since its creation; 
(4) how much has been spent on the Parent Know How (a) publications, (b) video and audio content and (c) social networking and virtual offices in each year since the inception of that service; 
(5) how much has been paid to external consultants and advisers for work relating to the Parent Know How service in each month since the inception of that service. 
Under our Parent Know How programme we are funding seven third sector organisations to provide helpline support for parents in England.
Management data, including the number of telephone calls received and answered by the helplines, were collected on a quarterly basis in the first year (1 April 2008-31 March 2009). In the current year, we are now collecting those data on a monthly basis. The following table shows a breakdown of the number of recorded calls received and answered by each helpline between 1 April 2008 and 30 November 2009.