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3 Feb 2010 : Column 437W—continued


Parents: Advisory Services

Mr. Willetts: To ask the Secretary of State for Children, Schools and Families (1) how many telephone calls have been (a) received and (b) answered by the Parent Know How helplines in each month since such helplines were established; [309519]

(2) how much has been spent on creating and maintaining the Parent Know How online directory and website; [309520]


3 Feb 2010 : Column 438W

(3) how many unique visitors have been received by the Parent Know How online directory in each month since its creation; [309521]

(4) how much has been spent on the Parent Know How (a) publications, (b) video and audio content and (c) social networking and virtual offices in each year since the inception of that service; [309522]

(5) how much has been paid to external consultants and advisers for work relating to the Parent Know How service in each month since the inception of that service. [309523]

Dawn Primarolo: Under our Parent Know How programme we are funding seven third sector organisations to provide helpline support for parents in England.

Management data, including the number of telephone calls received and answered by the helplines, were collected on a quarterly basis in the first year (1 April 2008-31 March 2009). In the current year, we are now collecting those data on a monthly basis. The following table shows a breakdown of the number of recorded calls received and answered by each helpline between 1 April 2008 and 30 November 2009.

2008-09 Recorded calls received
Helpline Advisory Centre for Education Contact a Family Children's Legal Centre Family Rights Group Gingerbread Parentline Plus Young Minds

Q1

33,395

4,361

4,978

6,498

2,544

47,033

2,502

Q2

10,669

6,598

6,752

5,560

2,923

40,140

2,018

Q3

15,249

4,575

7,070

4,211

2,434

39,266

2,437

Q4

21,298

5,815

9,008

6,957

3,095

39,430

2,868

Totals

80,611

21,349

27,808

23,226

10,996

165,869

9,825

Overall total

339,684


2009-10: Recorded calls received to 30 November
Helpline Advisory Centre for Education Contact a Family Children's Legal Centre Family Rights Group Gingerbread Parentline Plus Young Minds

April

7,476

1,427

2,043

1,861

847

12,322

599

May

7,637

1,329

1,819

2,087

724

13,511

678

June

6,359

1,336

1,938

2,219

363

11,970

778

July

4,202

1,165

2,420

1,857

920

13,169

904

August

1,023

1,361

1,188

1,145

857

11,420

526

September

3,578

1,428

2,066

41,562

1,019

12,768

795

October

4,006

1,418

2,342

1,057

1,030

12.064

914

November

3,918

1,572

1,915

1,292

970

11,466

823

Totals

38,199

11,036

15,731

13,0806

730

98,690

6,017

Overall total

189,483


2008-09: calls answered
Helpline Advisory Centre for Education Contact a Family Children's Legal Centre Family Rights Group Gingerbread Parentline Plus Young Minds

Q1

1,903

2,051

1,291

875

1,376

26,967

1,206

Q2

1,521

3,182

1,501

906

1,317

23,086

1,123

Q3

1,741

2,401

1,554

996

1,094

21,738

1,380

Q4

2,798

2,421

1,740

1,412

1,395

21,914

1,626

Totals

7,963

10,055

6,086

4,189

5,182

93,705

5,335

Overall total

132,515



3 Feb 2010 : Column 439W

3 Feb 2010 : Column 440W
2009-10: Calls answered by 30 November
Helpline Advisory Centre for Education Contact a Family Children's Legal Centre Family Rights Group Gingerbread Parentline Plus Young Minds

April

700

709

551

396

350

6,806

339

May

760

755

722

364

295

7,342

309

June

1,063

972

945

337

115

7,056

392

July

897

713

628

309

409

7,226

452

August

360

710

751

227

335

7,124

256

September

1,186

734

906

362

617

6,703

442

October

938

728

806

382

573

6,965

440

November

1,069

712

725

344

660

6,799

460

Totals

6,973

6,033

6,034

2,721

3,354

56,021

3,090

Overall total

84,226


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