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Parents: Advisory Services

Mr. Willetts: To ask the Secretary of State for Children, Schools and Families (1) how many telephone calls have been (a) received and (b) answered by the Parent Know How helplines in each month since such helplines were established; [309519]

(2) how much has been spent on creating and maintaining the Parent Know How online directory and website; [309520]

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(3) how many unique visitors have been received by the Parent Know How online directory in each month since its creation; [309521]

(4) how much has been spent on the Parent Know How (a) publications, (b) video and audio content and (c) social networking and virtual offices in each year since the inception of that service; [309522]

(5) how much has been paid to external consultants and advisers for work relating to the Parent Know How service in each month since the inception of that service. [309523]

Dawn Primarolo: Under our Parent Know How programme we are funding seven third sector organisations to provide helpline support for parents in England.

Management data, including the number of telephone calls received and answered by the helplines, were collected on a quarterly basis in the first year (1 April 2008-31 March 2009). In the current year, we are now collecting those data on a monthly basis. The following table shows a breakdown of the number of recorded calls received and answered by each helpline between 1 April 2008 and 30 November 2009.

2008-09 Recorded calls received
Helpline	Advisory Centre for Education	Contact a Family	Children's Legal Centre	Family Rights Group	Gingerbread	Parentline Plus	Young Minds
Q1	33,395	4,361	4,978	6,498	2,544	47,033	2,502
Q2	10,669	6,598	6,752	5,560	2,923	40,140	2,018
Q3	15,249	4,575	7,070	4,211	2,434	39,266	2,437
Q4	21,298	5,815	9,008	6,957	3,095	39,430	2,868
Totals	80,611	21,349	27,808	23,226	10,996	165,869	9,825
Overall total	339,684

2009-10: Recorded calls received to 30 November
Helpline	Advisory Centre for Education	Contact a Family	Children's Legal Centre	Family Rights Group	Gingerbread	Parentline Plus	Young Minds
April	7,476	1,427	2,043	1,861	847	12,322	599
May	7,637	1,329	1,819	2,087	724	13,511	678
June	6,359	1,336	1,938	2,219	363	11,970	778
July	4,202	1,165	2,420	1,857	920	13,169	904
August	1,023	1,361	1,188	1,145	857	11,420	526
September	3,578	1,428	2,066	41,562	1,019	12,768	795
October	4,006	1,418	2,342	1,057	1,030	12.064	914
November	3,918	1,572	1,915	1,292	970	11,466	823
Totals	38,199	11,036	15,731	13,0806	730	98,690	6,017
Overall total	189,483

2008-09: calls answered
Helpline	Advisory Centre for Education	Contact a Family	Children's Legal Centre	Family Rights Group	Gingerbread	Parentline Plus	Young Minds
Q1	1,903	2,051	1,291	875	1,376	26,967	1,206
Q2	1,521	3,182	1,501	906	1,317	23,086	1,123
Q3	1,741	2,401	1,554	996	1,094	21,738	1,380
Q4	2,798	2,421	1,740	1,412	1,395	21,914	1,626
Totals	7,963	10,055	6,086	4,189	5,182	93,705	5,335
Overall total	132,515

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2009-10: Calls answered by 30 November
Helpline	Advisory Centre for Education	Contact a Family	Children's Legal Centre	Family Rights Group	Gingerbread	Parentline Plus	Young Minds
April	700	709	551	396	350	6,806	339
May	760	755	722	364	295	7,342	309
June	1,063	972	945	337	115	7,056	392
July	897	713	628	309	409	7,226	452
August	360	710	751	227	335	7,124	256
September	1,186	734	906	362	617	6,703	442
October	938	728	806	382	573	6,965	440
November	1,069	712	725	344	660	6,799	460
Totals	6,973	6,033	6,034	2,721	3,354	56,021	3,090
Overall total	84,226

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