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1 Mar 2010 : Column 919W—continued

Revenue and Customs

Mr. Liddell-Grainger: To ask the Chancellor of the Exchequer what the objectives are of the (a) pensions simplification, (b) tax credits, (c) taxpayer understanding, (d) web convergence, (e) integrated customer management, (f) data quality and (g) customer foundations change and improvement programme under HM Revenue and Customs' Departmental Transformation Programme. [316944]

Mr. Timms: The information requested is as follows:

Pensions Simplification

This programme was part of the Government's agenda to reform pensions to encourage more people to save for their retirement, and to reduce the compliance costs of the pensions industry. The programme successfully delivered an online service in two phases. The first was completed in April 2006 and provided online registration for new pension schemes. The second, in April 2007, delivered an online service to file pension scheme returns.


1 Mar 2010 : Column 920W

Tax Credits

This programme was established to deliver targeted service improvements, to help customers get their claim right and improve the customer experience. It is still in progress.

Taxpayer Understanding

This was a research project to gain a detailed understanding of customer behaviour. This programme was originally a strand from the Customer Foundations programme and closed in March 2008.

Web Convergence

This programme was developed to transform the Department's website to converge content with the cross-Government portals, Directgov and Businesslink. The Businesslink Convergence programme is still in progress, and due to complete by April 2011.

Integrated Customer Management

This programme was designed to deliver services and processes structured around the customer to improve efficiency, compliance and the customer experience; it was closed in February 2007.

Data Quality

This programme was designed to improve data integrity and facilitate the merger of data in legacy systems; it was closed in March 2007.

Customer Foundations Change and Improvement (also known as Customer Foundations)

This programme was developed to help drive organisational and operational change, to deliver transformed services to customers, reduce cost and improve compliance. The programme ran from October 2006 and closed in March 2007.

Revenue and Customs: Manpower

Mr. Liddell-Grainger: To ask the Chancellor of the Exchequer how many (a) staff and (b) consultants were employed in each business unit of HM Revenue and Customs in (i) 2006, (ii) 2007 and (iii) 2008. [313938]

Mr. Timms: The information requested is in the following table.

HM Revenue and Customs' reorganisation of its business units and transfers of staff and responsibilities between units means that staff numbers over a period may not be directly comparable.


1 Mar 2010 : Column 921W

1 Mar 2010 : Column 922W
2006 2007 2008
Directorate Headcount Full-time equivalent Headcount Full-time equivalent Headcount Full-time equivalent

Adjudicator's Office

40

39.33

42

41.42

41

40.44

Anti-Avoidance Group

117

114.33

110

107.04

116

112.30

Benefits and Credits

67

65.52

100

98.33

-

-

Benefits and Credits-Delivery

-

-

-

-

7,100

6,361.97

Benefits and Credits-Product and Process

-

-

-

-

104

102.49

Business

89

86.85

214

207.01

225

218.09

Central Compliance

31

31.00

40

39.64

304

292.18

Central Policy

207

200.77

164

157.40

159

152.66

Charity, Assets and Residence

2,017

1,902.01

1,952

1,832.91

1,899

1,775.18

Commercial Directorate

148

141.79

163

156.06

136

130.20

Communications and Marketing

180

174.56

190

184.14

233

224.68

Corporate Shared Services

-

-

-

-

1,675

1,566.74

Corporation Tax and VAT

323

309.53

335

322.03

345

329.98

Criminal Investigation

1,635

1,600.51

1,860

1,817.53

1,856

1,810.45

Customer Contact

11,507

10,664.37

13,217

12,294.18

12,586

11,766.70

Customs and International

283

271.60

296

284.86

310

297.27

Debt Management and Banking

10,304

9,316.74

9,668

8,683.12

8,777

7,874.11

Departmental Transformation Programme and Capability Review

-

-

-

-

58

56.44

Detection

4,445

4,335.50

4,633

4,513.80

4,586

4,459.87

Estates and Support Services

3,361

3,186.55

2,852

2,687.78

2,249

2,125.79

Excise and Stamp Taxes

335

322.06

289

275.96

-

-

Excise, Stamp and Money Businesses

-

-

-

-

319

305.01

Finance

-

-

-

-

423

395.02

Finance and Internal Audit

1,167

1,081.92

1,015

930.58

-

-

Governance and Security

-

-

-

-

225

217.85

HR and Learning

2,139

2,021.16

1,827

1,728.32

-

-

Individuals

-

-

-

-

87

85.52

Individuals Customer Unit

30

29.34

39

38.53

-

-

Information Management Solutions

1,997

1,912.13

1,743

1,678.96

1,499

1,443.98

Internal Audit

-

-

-

-

149

145.40

Knowledge, Analysis and intelligence

718

688.00

642

612.88

581

552^88

Large Business Service

1,875

1,826.31

1,814

1,759.79

1,761

1,704.02

Legal and Governance

422

404.90

529

507.68

-

-

Local Compliance

17,807

16,777.31

16,062

15,089.48

15,429

14,461.50

National Processing

12,369

10,839.48

10,991

9,713.55

-

-

National Teams and Special Civil Investigations

2,937

2,790.52

3,713

3,531.57

2,024

1,948.15

Organisational Development

61

59.11

46

44.81

-

-

Pacesetter

-

-

-

-

15

14.75

PAYE and SA Processing

19,134

16,967.30

17,205

15,100.49

20,781

18,228.92

PAYE, SA and NIC

334

323.86

388

373.17

350

335.65

People Function

-

-

-

-

286

274.88

Risk and Intelligence

4,569

4,318.36

4,296

4,049.72

3,833

3,598.25

Security and Business Continuity

77

73.31

71

67.81

-

-

Solicitor's Office

-

-

-

-

387

367.01

Strategy Unit

9

9.00

4

4.00

-

-

Workforce Change

-

-

-

-

53

51.51

Total

100,734

92,885.05

96,510

88,934.55

90,961

83,827.84


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