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6 Apr 2010 : Column 1341W—continued
Departmental Internet
Mr. Heald: To ask the Secretary of State for Children, Schools and Families (1) how many designs for its (a) internal website and (b) intranet his Department and its predecessor have commissioned since 2005; and what the cost was of each such design; [321997]
(2) pursuant to the answer of 3 March 2010, Official Report, column 1293W, on departmental internet, what the cost was of the website redesign. [321936]
Ms Diana R. Johnson: The Department's main website homepage
and standard web page template have undergone four redesigns since 2005, as a result of changes to the Department's name and brand. The dates and costs of the redesigns, excluding VAT, are outlined in the following table.
| Cost (£) | |
The cost of the September 2008 redesign was met from internal resource. The Department's intranet has had one redesign since 2005, and the total cost was £116,525.
Departmental Marketing
Mr. Philip Hammond: To ask the Secretary of State for Children, Schools and Families how much his Department, its predecessor and its agencies spent on promotional items carrying the Department's branding and logo in the last five years; and what those items were. [324719]
Ms Diana R. Johnson: It is not possible to provide a comprehensive answer without incurring disproportionate cost.
Departmental Official Hospitality
Mr. Philip Hammond: To ask the Secretary of State for Children, Schools and Families what the five most expensive hospitality events hosted by his Department and its agencies were in the last three years; and what the (a) cost and (b) purpose of each such event was. [324665]
Ms Diana R. Johnson: The requested information cannot be supplied without incurring disproportionate cost.
Departmental Telephone Services
Mr. Oaten: To ask the Secretary of State for Children, Schools and Families what public information helplines his Department runs; and what contracts have been awarded by his Department for the running of them. [323510]
Ms Diana R. Johnson: The Department holds records centrally of six policy-specific helplines which it sponsors. These and the associated costs are outlined in the following table. The Department also jointly runs the Frank helpline but does not fund it.
A full survey of helplines and contracts would be possible only at disproportionate cost.
| Helpline | Cost (£) |
Mr. Stewart Jackson: To ask the Secretary of State for Children, Schools and Families what the (a) average time taken to answer a call, (b) average waiting time for members of the public during a call, (c) percentage of calls dropped or not answered and (d) average length of calls was in call centres run by the Child Support Agency and its successor body in the latest period for which figures are available. [323963]
Helen Goodman: I have been asked to reply.
The Child Maintenance and Enforcement Commission is responsible for the child maintenance system. I have asked the Child Maintenance Commissioner to write to the hon. Member with the information requested and I have seen the response.
Letter from Stephen Geraghty, dated 6 April 2010:
In reply to your recent Parliamentary Question about the Child Maintenance and Enforcement Commission, the Secretary of State promised a substantive reply from the Child Maintenance Commissioner.
You asked the Secretary of State for Children, Schools and Families, what the (a) average time to answer a call, (b) average waiting time for members of the public during a call, (c) percentage of calls dropped or not answered and (d) average length of calls was in call centres run by the Child Support Agency and its successor body in the latest period for which figures are available. [323963]
The Child Maintenance and Enforcement Commission (the Commission) took over responsibility for the Child Support Agency (CSA) on 1 November 2008.
In the period April 2009 to December 2009, (a) the average time to answer telephone calls was 7 seconds, (b) The average waiting time a client is kept on hold during a call was 9 seconds, (c) 0.25 per cent of calls were not answered from the queue of waiting callers. In addition, 6 per cent did not reach the queue as they were terminated by the client during the automated touchtone routing to the most appropriate queue, (d) The average handling time (from the moment a telephone calf is answered to the end of the call) was 5 minutes and 2 seconds.
As well as the CSA the Commission provides an information and support service to separated families known as Child Maintenance Options. If you would like details of call handling by this service please let me know.
I hope you find this answer helpful.
Departmental Temporary Employment
Grant Shapps: To ask the Secretary of State for Children, Schools and Families pursuant to the answer of 16 March 2010, Official Report, column 734W, on departmental temporary employment, what the total amount spent on employing temporary staff was in each of the last three years. [324330]
Ms Diana R. Johnson:
The Department was created on 28 June 2007. The Department has used three agencies for the provision of its temporary staff (admin and clerical)-Adecco, Reed Employment and Hays Office
Support. The contract with Adecco expired on 31 August 2007, when new contracts were established with Reed and Hays.
Total spend with the agencies:
2007/08-£1.7 million
2008/09-£3.3 million
April 2009 to December 2010-£2.0 million
For a small number of specialist temporary staff and interim managers the Department has used other agencies but information on this could be obtained only at disproportionate cost.
Electronic Warfare
Mr. Jenkin: To ask the Secretary of State for Children, Schools and Families what assessment he has made of the effects on the critical infrastructure of his Department of an electromagnetic pulse strike caused (a) deliberately and (b) through solar activity. [321756]
Ms Diana R. Johnson: The Department for Children, Schools and Families is able to draw on the Government's Cyber Security Strategy of the United Kingdom, published alongside and reflected in the National Security Strategy update of June 2009, and on the advice of the Centre for the Protection of National Infrastructure (CPNI) and CESG as part of its Disaster Recovery and Business Continuity planning.
It would not be in the interests of national security to provide information about specific vulnerabilities, assessments or protective measures relating to electromagnetic pulse attack.
Families: Government Assistance
Michael Gove: To ask the Secretary of State for Children, Schools and Families how many recipients of Family Unit Current Grants there are expected to be in each category in 2010-11. [315726]
Dawn Primarolo [holding answer 5 February 2010]: We do not recognise the grant as described.
Free School Meals
Tim Loughton: To ask the Secretary of State for Children, Schools and Families how many white boys eligible for free school meals finished compulsory schooling in (a) 2003 and (b) 2008. [321259]
Ms Diana R. Johnson [holding answer 9 March 2010]: The available information is shown in the table. This is based on pupils who were aged 15 as at 31 August prior to the academic year reported and who turned 16 in the academic year reported i.e. those in the final year of compulsory schooling.
Freud Communications
Mr. Hurd: To ask the Secretary of State for Children, Schools and Families pursuant to the answer of 15 December 2009, Official Report, column 1068W, on Freud Communications: public relations, for what reasons the Year of Music was not undertaken in-house by departmental staff; and on what dates Ministers in his Department have met Matthew Freud in the last 12 months. [324404]
Ms Diana R. Johnson: "Tune In-Year of Music" was conceived as a branded campaign aimed at making a significant and high-profile communications impact and intended to involve well-known music professionals, to interest and engage young people in music.
The challenge to unite the music sector under a common brand, with the aim of maximising the reach and impact of existing and future music opportunities for young people, as well as developing and implementing the Tune In programme of activity, and securing effective media coverage at national and local level, required a specialist integrated communications agency, as outlined in the campaign brief. Freud Communications were successful in a competitive pitch process run by the Department.
Neither Ministers nor officials in the Department have met with Matthew Freud in the last 12 months.
GCE A-level
Tim Loughton: To ask the Secretary of State for Children, Schools and Families how many and what proportion of pupils (a) eligible and (b) not eligible for free school meals achieved three A grades at A-level in (i) 1997 and (ii) the most recent year for which figures are available. [312063]
Ms Diana R. Johnson [holding answer 19 January 2010]: Pupil level data relating to free school meal eligibility were not collected in 1997.
In 2008, 160 (3.5 per cent.) pupils eligible for free school meals achieved three or more A grades at A-level. The percentage is of all pupils eligible for free schools meals entered for at least one GCE/Applied GCE A level/Double Award in 2008.
This compares with 14,431 (10.5 per cent.) pupils not eligible for free school meals achieved three or more A grades at A-level. The percentage is of all pupils not eligible for free schools meals entered for at least one GCE/Applied GCE A level/Double Award in 2008.
The figures relate to 16 to 18-year-olds (age at start of academic year, i.e. 31 August 2007) in maintained schools only who were eligible for free school meals when they were academic age 16. The figures do not include the achievement of students in further education sector colleges previously eligible for free school meals.
GCE A-Level: Disadvantaged
Tim Loughton: To ask the Secretary of State for Children, Schools and Families how many pupils eligible for free school meals achieved (a) one or more A to G grades, (b) three or more A to C grades and (c) three or more A grades at A-level in (i) 1980 and (ii) the most recent year for which records are available. [310370]
Ms Diana R. Johnson [holding answer 12 January 2010]: Pupil level data relating to free school meal eligibility were not collected as far back as 1980, therefore we have provided 2003.
Figures for 2003 are shown in the following table.
| Pupils eligible for FSM achieving | ||
| Number | Percentage | |
Figures for 2008 are shown in the following table.
| Pupils eligible for FSM achieving | ||
| Number | Percentage | |
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