Public Expenditure on Health and Personal Social Services 2009 - Health Committee Contents


8.  PSA AND DSO PERFORMANCE

8.1.6  The Departmental Report 2009 states (at p. 242) that there has been "improvement" in performance on PSA indicator 19.1 (Self-reported experience of patients and users), yet data additional to the baseline were not available at the time of the Report's publication. Can the Department now provide the performance data that were due to be published in June 2009? (Q97)

Answer

  1.  The information in the Departmental Report 2009 is taken from the Care Quality Commission's NHS National Patient Survey Programme. The data are published and are considered to be a sound and robust source. The latest information is derived from two surveys: the first conducted among adult in-patients; and the second among A&E patients (fieldwork conducted in summer 2008, with patients receiving treatment in spring 2008). PSA results were published in May 2009, and the latest figures for this indicator are shown in tables 97a and 97b.

  2.  As can be seen, overall patient experience scores for the adult in-patient survey have increased: 2008-09 results are higher than the 2007-08 baseline (a score of 76 versus 75.3 respectively). For the A&E survey, patient experience scores for 2008-09 are marginally lower than the 2004-05 baseline (the last time the survey was conducted—a score of 75.7 versus 75.8 respectively).

Table 97a

ADULT IN-PATIENT SURVEY—NATIONAL SCORES


  
2003-04
2005-06
2006-07
2007-08
2008-09

Access and waiting
83.5
84.9
84.8
83.8
84.9
Safe, high-quality, co-ordinated care
65.5
65.1
65.1
64.9
65.3
Better information, more choice
67.9
69.1
67.3
66.7
67.7
Building closer relationships
83.3
83.1
83.1
83.0
83.2
Clean, friendly, comfortable place to be
78.4
78.6
78.4
78.1
79.2
Overall
75.7
76.2
75.7
75.3
76.0

Source:
Patient and Public Empowerment, DH (Department of Health Patient Experience Scores for the PSA target—June 2009).


Table 97b

EMERGENCY SERVICES SURVEY—NATIONAL SCORE


2002-03
2004-05
2008-09

Access and waiting
68.6
69.4
66.6
Safe, high-quality, co-ordinated care
74.7
74.7
75.1
Better information, more choice
72.7
73.5
74.4
Building closer relationships
78.9
80.4
81.3
Clean, friendly, comfortable place to be
80.3
81.0
81.4
Overall
75.0
75.8
75.7

Source:
Patient and Public Empowerment, DH (Department of Health Patient Experience Scores for the PSA target—June 2009).
  
Footnotes:
1.  There were substantial changes in the wording of a question related to arrival in the accident and emergency department between 2002-03 and 2004-05. For this reason access and waiting, and therefore overall also, scores are not comparable between 2002-03 and 2004-05.





 
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