8. PSA AND DSO PERFORMANCE
8.1.6 The Departmental Report 2009 states
(at p. 242) that there has been "improvement" in performance
on PSA indicator 19.1 (Self-reported experience of patients
and users), yet data additional to the baseline were not available
at the time of the Report's publication. Can the Department now
provide the performance data that were due to be published in
June 2009? (Q97)
Answer
1. The information in the Departmental
Report 2009 is taken from the Care Quality Commission's NHS
National Patient Survey Programme. The data are published and
are considered to be a sound and robust source. The latest information
is derived from two surveys: the first conducted among adult in-patients;
and the second among A&E patients (fieldwork conducted in
summer 2008, with patients receiving treatment in spring 2008).
PSA results were published in May 2009, and the latest figures
for this indicator are shown in tables 97a and 97b.
2. As can be seen, overall patient experience
scores for the adult in-patient survey have increased: 2008-09 results
are higher than the 2007-08 baseline (a score of 76 versus
75.3 respectively). For the A&E survey, patient experience
scores for 2008-09 are marginally lower than the 2004-05 baseline
(the last time the survey was conducted—a score of 75.7 versus
75.8 respectively).
Table 97a
ADULT IN-PATIENT SURVEY—NATIONAL SCORES
|
| | 2003-04
| 2005-06 | 2006-07
| 2007-08 | 2008-09
|
|
| Access and waiting | 83.5
| 84.9 | 84.8
| 83.8 | 84.9
|
| Safe, high-quality, co-ordinated care | 65.5
| 65.1 | 65.1
| 64.9 | 65.3
|
| Better information, more choice | 67.9
| 69.1 | 67.3
| 66.7 | 67.7
|
| Building closer relationships | 83.3
| 83.1 | 83.1
| 83.0 | 83.2
|
| Clean, friendly, comfortable place to be |
78.4 | 78.6
| 78.4 | 78.1
| 79.2 |
| Overall | 75.7
| 76.2 | 75.7
| 75.3 | 76.0
|
|
| Source: |
| Patient and Public Empowerment, DH (Department of Health Patient Experience Scores for the PSA target—June 2009).
|
Table 97b
EMERGENCY SERVICES SURVEY—NATIONAL SCORE
|
| | 2002-03
| 2004-05 | 2008-09
|
|
| Access and waiting | 68.6
| 69.4 | 66.6
|
| Safe, high-quality, co-ordinated care | 74.7
| 74.7 | 75.1
|
| Better information, more choice | 72.7
| 73.5 | 74.4
|
| Building closer relationships | 78.9
| 80.4 | 81.3
|
| Clean, friendly, comfortable place to be |
80.3 | 81.0
| 81.4 |
| Overall | 75.0
| 75.8 | 75.7
|
|
| Source: |
| Patient and Public Empowerment, DH (Department of Health Patient Experience Scores for the PSA target—June 2009).
|
Footnotes:
|
| 1. There were substantial changes in the wording of a question related to arrival in the accident and emergency department between 2002-03 and 2004-05. For this reason access and waiting, and therefore overall also, scores are not comparable between 2002-03 and 2004-05.
|
|
