Public Accounts Committee - Twenty-Fourth Report
HM Revenue and Customs: Handling telephone enquiries

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Here you can browse the report together with the Proceedings of the Committee. The published report was ordered by the House of Commons to be printed 17 March 2010.

Contents

Terms of Reference

Summary

Conclusions and recommendations

1 Contacting the Department by telephone

2 Getting the correct advice by telephone

3 Achieving efficient telephone operations

Formal Minutes

Witnesses

List of written evidence

List of Reports from the Committee of Public Accounts 2009-10

Oral and Written evidence
22 February 2010

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Prepared 25 March 2010