Memorandum from Mr W (anonymous)
As a victim of this fiasco not only did we suffer
the hardship brought about by the incompetent work of the RPA
we now find ourselves let down by Government departments yet again.
The hours we spent carefully putting our case together and meeting
with the Ombudsman, answering queries and for what? The Ombudsman
has researched the facts over three years and found in our favour,
only to find that their recommendations for remedy would not be
fully accepted. The offer of compensation is nothing short of
insulting and does not even compensate for the time we have spent
putting the case together. Why can a Government department not
accept the findings, as we have. If not what is the point of an
ombudsman, and what confidence can anyone have in the future?
The Rural Payments Agency have still not learnt
from their mistakes, they are still one of the most frustrating
departments to work with. The left hand never appears to know
what the right hand is doing!!
January 2010
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