Catering Services in the House of Commons
Written evidence submitted by Lisanne Robertson, Facilities Manager, The Scottish Parliament
Thank you for your letter dated the 15th September 2010. My colleague Jerry Headley
has forwarded it to me as I am the Facilities Manager responsible for the catering
services here at the Scottish Parliament.
In answer to your questions, we do have on-site catering facilities and they are
provided by a catering contractor.
The facilities we have are listed below for you:
Staff restaurant - provides hot and cold food items for breakfast and lunch (currently 7
days a week , although this is being reviewed)
on Tuesday, Wednesday, Thursday evenings during plenary a call
order service is available
Coffee bar - provides hot and cold beverages as well as homebaking, confectionary
and retail items (such as newspapers)
this outlet is open Monday to Friday only
Members' Restaurant & bar - provides a lunch and dinner service (during plenary) and
lunch only (during recess);
open Monday to Friday only and on a Tuesday, Wednesday, Thursday during plenary Members have priority booking although all building users have access.
Public cafe - provides hot and cold food items and beverages within the public area of
the building
open Monday to Saturday
Hospitality and Events - we also provide hospitality and events catering available on a
booking system. Mainly provided Monday to Friday but also at weekends on request.
Like you, we are also reviewing our services. I have previously been in contact with
Sue Harrison, Director of Catering and Retail services, about this as well as my
counterparts at the Northern Ireland Assembly and the National Assembly of Wales.
We have yet to make any decisions regarding the services and any changes.
I would be very interested to know how you are planning to consult with Members, their staff, and other service users as I am currently producing a survey focusing on our staff restaurant facility and the offer. Are you looking to use a survey or focus groups? Also, if this is something you have done previously, I would be interested to know how it went and if you got from it what you expected.
September 2010
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