Mr Harry Cohen. Review by Sir Paul Kennedy - Standards and Privileges Committee Contents


SUBMISSIONS FROM MR HARRY COHEN TO SIR PAUL KENNEDY,

Appendix III

(I)  SUBMISSION BY MR HARRY COHEN

15TH DECEMBER 2010

1.  I have noted your terms of reference, and the fact that you have been asked to conduct an independent review of the conclusion of the Seventh Report of the Committee on Standards and Privileges, that my breach of the rules for claiming Parliamentary allowances, in treating my Colchester home as my main home, was a "particularly serious one". I note that you are also asked to provide advice to the Committee upon the appropriateness of the recommendations made, upon the apology made to the House of Commons and the withholding of the resettlement grant that would otherwise have been payable to me.

2.  A focus of your view will no doubt be upon the effect of the telephone attendance note of 27.3.2009 and the letter of 13 July 2010 from the Clerk and Chief Executive of the House, Dr Malcolm Jack, which followed its discovery. However, the terms of reference do not limit you to considering the impact of this attendance note only, and I would ask you to consider, in full, all the issues raised by the conclusions of the Seventh Report.

3.  Outcome of Police Investigation. First, I would like you to note that on 20 May 2010, the police concluded their investigations into the allegation that is currently under review, with a decision that no further action was to be taken (copy enclosed). I appreciate that this may not be directly relevant to your review of the Committee's deliberations, but it forms part of the back-drop and it is important to note there were no criminal offences committed by me.

4.  The relevant context.   It may be useful if I identify those parts of the Committee's report of 19 January 2010 which may be of central relevance to the new material now being considered.

5.  The Green Book. From July 2003-2009, the Green Book has advised Members that the identification of a main home would normally be a matter of fact. Where a Member had more than one home, the main home was normally where a Member spent most nights. "The Commissioner notes—as Mr Cohen has pointed out and as this Committee has previously accepted that the term "normally" implies that there may be exceptions." (Report paragraph 5).

6.  The Committee's Comments. It also seems appropriate to note the Committee's view in its fifteenth report in session 2007-8 The Green Book states that the location of a Member's main home is normally a matter of fact. The Green Book implicitly recognises that there may be circumstances where this simple objective test may not be the right one to apply, and we agree with the Commissioner that, in cases of doubt, it is reasonable to take account of a much wider range of factors. In such cases, the Commissioner suggests that the Member's decision should reflect their particular circumstances.

7.  Letter of 14 July 2009 from the Director of Strategic Projects, Department of Resources: "Mr Cohen is a frequent visitor to the Department of Resources where he discusses many aspects of his allowances with a variety of staff, mainly those in the Enquiry & Advice Team (EAT). Staff have been asked if they recall any conversations about Mr Cohen's altered arrangements and the rental of his Colchester home; none of them recall any such discussion. We have no written correspondence...."

8.  Letter of 22 July 2009: "I confirm that it is the Department's view that there is a presumption that having the ability to occupy a main ... home is an essential element of it being a main .... home (save possibly in circumstances such as the impossibility of occupation by reason or flood or fire...)".

9.  Letter of 24 September 2009: "While there is no record of this [conversation of April 2008] or any other conversation with Mr Cohen on renting out the main home, it is conceivable that a Member might well have been advised that there was no rule which prevented him or her from renting out their main home on a temporary basis. But I remain of the view that no-one in the Department would have thought it right to have advised Mr Cohen that it was appropriate for him to designate as his main home a residence that he had no right to occupy for any period other than a strictly temporary one."

10.  You will also note the previous evidence which I have provided about conversations with the Fees Office, eg Report page 18, paragraph 25 (Memorandum from the Parliamentary Commissioner for Standards):—

"Mr Cohen said that he had notified the Fees Office about his housing arrangements. ... "In fact, in 2008 on the last occasion when it was agreed that I was not outside the rules, because my circumstances were not normal, it was only then recommended that I end occasional renting because public perceptions had changed. I immediately acted on that advice." He believed he had notified the Fees Office of the renting of his Colchester property on "three or four occasions.... and it was always accepted verbally. I was never asked to put it in writing, and that was not deemed a necessity in those days. I gave notification when the initial rental was done at the same time as I registered the interest. Other verbal notifications would have been during some of my not infrequent sojourns to the Fees Office to discuss matters of (then) greater crisis. However, the discussions would have been in the context of my circumstances not being normal....." (emphasis added).

11.  See, to substantially the same effect, my evidence summarised at paragraphs 72-73 of the Memorandum from the Parliamentary Standards Commissioner, Appendix1, (page 32), paragraph 76 (p33), paragraph 90, first sentence (p37), paragraph 109 (p42), paragraph 115 (p44).

12.  With regard to the Department of Resources' advice to myself, the Commissioner concluded, after summarising the differing evidence of what had or might have occurred (p56, paragraph 164):—

" ... It is not possible at this remove, and in the absence of documentary evidence, definitively to resolve this difference of recollection. I think it possible, on the balance of probabilities, that Mr Cohen may have made some mention to the House authorities about letting out his Colchester home. The fact that he registered the property in the Register of Members' Interests in 2001 and again made a partial registration from 2005 to 2008 suggests that he was not attempting to disguise the arrangement. I am more doubtful whether any mention he made of these arrangements to the Department of Resources was sufficiently full or clear for the Department to have given considered advice. Whatever may have been their attitude at the time to temporary letting arrangements, Mr Cohen's arrangements were manifestly not temporary. There is not therefore sufficient evidence for me to conclude that the Department gave Mr Cohen flawed advice and I think it unlikely that it did so. In any event, Members must be personally responsible for their actions under the Rules ...."

13.  The Commissioner found, and the Committee agreed (paragraph 16) that from April 2004 to August 2008, Mr Cohen's home in Colchester could not be regarded as his home for the purposes of claiming Parliamentary allowances". This refers to my constituency home. The Committee went on to state that "The Commissioner and the Department of Resources are right, in our judgment, to take the view that a property which for long periods is wholly inaccessible to the Member cannot be a designated home for the purpose of claiming Additional Costs Allowance." The Committee did not accept (paragraph 18) that the Rules were being applied retrospectively and observed that "Mr Cohen might have gained a clearer understanding of the Rules if he had provided the House authorities with fuller information about his arrangements."

14.  The telephone attendance note of 27.3.2009. Turning to the note of 27.3.2009, I would make the following points:

This note is of a conversation which is one of a number of conversations I had with the Fees Office in early 2009. Now, almost two years later, I do not have a detailed memory of these conversations, but I was actively seeking further information and guidance about my ACA claim at a time when I had already ended the temporary lets of our Colchester house (from August 2008). I had also met with the Registrar to make more accurate the Register of Members' Interests entry. Both of these events happened well before the complaint made against me. At the same time, there was also further interest in my claims from a journalist on a national newspaper. This was the first intimation I had that my main home was being questioned. That interest led ultimately to the newspaper reports of 29 March 2009 and subsequent ones.

15.  The note is, of course, rather ambiguous or muddled in recording "Harry has a second home and a main home. He rents out some his main home. Does that break the rules?" However, I can confirm that when making this enquiry, I was asking about renting out the main home "sometimes" or for "some period of time". I would not have asked questions about renting out "some of" my main home; that has never been an option and is simply irrelevant to my situation. (It would be practically impossible. The Colchester house is a converted Dame School, with one large main living room, a ground floor bedroom and a mezzanine bedroom above; it would not be feasible to separate off a part of the house to let, and it would never have occurred to us to attempt it—the house was our private home). So the answer must have related to the factual scenario of renting out a main home at times, or "sometimes". I appreciate that the note is an imperfect record of the conversation that must have taken place, but it was not, of course, sent to me to check.

16.  If there is any doubt about this note, I would ask for an oral hearing so that I can respond further to any questions which you may have about it. However, I would point out that my word and good faith have never, in the course of this investigation, been doubted.

17.  In any event, it is the response from the EAT which is significant—significant whatever interpretation is adopted of the query to which the response was given, I would suggest. The answer was that: "He is not claiming allowances on his main home. He claims them on his second home. What he does with his main home has nothing to do with the allowances or the department." (emphasis added).

18.  I have always maintained that I kept the Fees Office informed throughout of my circumstances, and the rental agreements made in respect of my Colchester home. I have told the Committee and Commissioner that throughout the period from 2002 onwards, I was regularly in touch with the staff at the Fees Office. See the references to my previous evidence, paragraphs 9 and 10 above. When I attended, I was open about the situation caused by my wife's sequential and unpredictable bouts of ill-health and that this had led us to rent out the Colchester house. There were no concerns expressed about this information—it was never suggested that this raised concerns or needed further investigation.

19.  Although the Department has accepted that I was a frequent attendee at the Department of Resources, and frequently sought advice from the Enquiry and Advice Team (EAT), it has maintained that no one from the Office would have advised me that it was appropriate for me to treat as a main home, a place that I had no right to occupy "for any period other than a strictly temporary one." (letter of 24.9.2009, paragraph 9 above).

20.  But the attendance note of 27.3.2009 is an EAT record, and it supports the evidence that, as I have previously told the Committee, I was given to understand that the arrangements which I had made were acceptable ones at the time, and required no further explanation or investigation. If as late as March 2009, a member of the fees office staff could say that "He is not claiming allowances on his main home. He claims them on his second home. What he does with his main home has nothing to do with the allowances or the department," it is surely even more likely that a similar, if not greater, lack of interest would have been shown in information about lets of that house, when raised from 2003 onwards. There is no suggestion in the March 2009 memo that a decision to let out the "main home" means that a member must reconsider whether the house is genuinely his (or her) main home. The attitude is that since no public money is being claimed in respect of that home, no questions need be asked. In my view, this throws the reliability or certainty of the views expressed by the Director of Strategic Projects in (eg) the letter of 24 September 2009 into serious doubt. The views about what staff "would have" said had never been based on any real evidence as to what staff actually said; they have always represented an account of what it was thought staff ought to have said. The March 2009 note shows that this is very unreliable way of judging past conversations. I would urge you to accept my own recollection of the conversations which I had with staff, instead. The confirmation of my meeting with Andy Gibson, initially denied by the Director, and the EAT attendance note, does not fit with what the Director maintained.

21.  In addition, the note is also consistent with the evidence which I have already given the Commissioner and Committee, that when I asked Andy Gibson for advice in April 2008, I was advised to end the practice of renting out the Colchester home not because it was wrong or contrary to the rules, but because "public perception was changing". There was no suggestion that the past claims had been wrong or that I should not have made them. That this meeting could have taken place was initially denied by the Director in his evidence but had to be confirmed by him later after checking with Andy Gibson.

22.  Overall, I would suggest that the conclusions of the Commissioner about the advice offered (or the lack of concerns or queries raised) by the Department of Resources, set out in paragraph 164 of the Memorandum, require reconsideration in the light of the note of March 2009. I would urge you to accept the account that I have given of my dealings with the EAT, instead.

23.  If the attitude of the staff of the Fees Office was that "What he does with his main home has nothing to do with the allowances or the department", this helps to explain why no concerns were raised at the time. This in turn directly helps to explain why I did not appreciate the need—which the Committee has found to have existed -to review my arrangements in more detail, or to stop letting out my Colchester house at an earlier date. It is apparent that when given advice (eg in April 2008, or upon the Register of Members' Interests), I acted on it immediately. If concerns had been raised at an earlier date, I would have done the same then, and this situation would have been avoided.

24.  The relevance of incomplete or flawed advice or information from the Fees Office. In making these points about the advice I received, or the EAT's failure to raise queries about the situation I discussed with them, I do recognise that the Committee's approach to allowances' claims has always been that the ultimate responsibility for a claim made lies with the Member of Parliament concerned. I fully accept this and am not seeking to avoid that responsibility, although I am perplexed at how one can be perceived to be within the rules, with no advice contrary upon consultation, but then it be, retrospectively, determined not to be so. However, the input of the Fees Office—its failure to query my arrangements or to raise concerns with me—does help to explain the prevailing understanding of the rules at the time. My own, I believe understandable error to handle the matter differently is more excusable, I suggest, against that background.

25.  In the circumstances, I would urge you to reconsider the judgement that it represented a "particularly serious breach" of the rules.

26.  Temporary arrangements. The previous decision of the Committee and the Commissioner were based on the judgment that by April 2004 I should have recognised that the letting of the Colchester house was no longer a temporary situation.

27.  It has however been recognised by both that this was not a case in which I reviewed the situation in which my wife and I were in, and took a knowing or even reckless decision not to comply with the letter or the spirit of the rules. It was found, rather, that my error lay in failing to carry out a sufficiently thorough and objective assessment of my family situation. According to the previous report, had I done this I would have recognised that what was "exceptional" had become normal, and that we were no longer, and could not expect to be, based in Colchester (eg, Memorandum paragraph 161).

28.  When looking at the issue of whether the breach of the rules was "particularly serious", I would urge you to assess my actions or decisions, and the seriousness of any mistakes made, without the benefit of hindsight. It is, perhaps, easy to see that when the period from 2003-August 2008 is considered as a whole, retrospectively, we were unable to spend significant amounts of time in our Colchester house. However, this is not how it appeared at the time, when it was hoped and expected that each 6 month let would be the last. I have previously made the point that my wife's health was not subject to any kind of steady deterioration, but to a series of unexpected crises that would have been impossible to predict. We thought that every crisis was the last one. When the hope that each recovery would be permanent together with the stresses caused by my wife's further unforeseen medical problems, plus demanding parliamentary duties, as well as the factors about the attitude of the EAT discussed above, I do feel that the judgment that the breach was "particularly serious breach" is unduly harsh and disproportionate. It gives no real weight to the circumstances which applied at the time, and which are extenuating ones.

29.  Response of the Department to the discovery of the attendance note (Dr Jack's letter of 13 July 2010). I am grateful for the acknowledgment that the search of the Enquiries and Advice Team (EAT) database was not thorough enough, and that this relevant record should have been found and passed to the Commissioner. I am grateful for the apology for this omission offered in this letter (copy enclosed). Nevertheless, I find it hard to understand how such a plainly relevant record was not found or overlooked, and that it should have taken a police investigation for it to be produced (my letter of 4 June 2010 refers). The fact that this has led to a prolonging of the distress and stress caused by this whole matter should also, I would suggest, be taken into account by you in your review of any appropriate penalty.

30.  More generally, I have already paid a very high price for any errors in my handling of ACA claims. Before this story broke in March 2009, I had been reselected unopposed as the Labour Party candidate for the next election. The adverse publicity created—in part by completely misleading stories, such as the suggestions that I had claimed the second homes allowance for a caravan or had declared the caravan as my main home as well as being informed from within the Commissioner's office that my request for the complaint to be dismissed was not agreed but matters about which the Commissioner remained concerned would be raised. I was politically in a very difficult if not impossible position that meant that I had to consider urgently whether or not to not contest the general election. I took the decision that I could not ask my party to fight the general election with a candidate who would be associated with any scandal about election expenses. I therefore stood down in the summer, 2009, although it had been my firm intention to seek to serve for this forthcoming Parliamentary term. The decision had to be made early due to the proximity of the general election (which could have been earlier than it actually was) because a General Election could have been called at any time and the need for any new candidate to become known locally. It was only after the general election that the police concluded their investigation. Effectively, I have lost my job, at least five years earlier than I would otherwise have hoped. It was certainly not a dignified or decent end to twenty seven years as an M.P. and at a personal level both myself and my wife has suffered abuse from the public. My good name and reputation is I believe irrevocably damaged after a lifetime of public service.

31.  Accrual of Resettlement Grant. I recognise the power of the Committee to determine that a resettlement grant not be paid, and the fact that the Committee's recommendations of January 2010 were based upon a desire to ensure that the public purse received back a sum roughly equivalent to the monies which it was judged had been inappropriately claimed. Nevertheless, I would ask you to take into consideration the fact that the entitlement to the resettlement grant which I would otherwise have received, accrued over a long period of time. The grant is akin to a redundancy payment. I was a Member of Parliament for 27 years before I retired, and the right to the grant accrued over that period as a whole. I have been judged to have made serious errors in the claims made recently, over a 4 year period. I do not seek to minimise the importance of those findings, although as can be seen from this submission I believe that verdict should be revised, but I would ask that the Committee balance that period against the longer period of service which I have given, and which is reflected in the resettlement grant at stake.

32.  Pension Entitlement. There have been further losses to my wife and myself. In addition to the loss of my job at least 5 years earlier than I had hoped, and substantial legal fees incurred (e.g. in connection with the police investigation which resulted from the Commissioner's and Committee's report), I have suffered a loss of pension rights. I enclose correspondence relating to this matter. You will see that on 9 December 2005, I was specifically told that I would reach my maximum pension on 5 October 2009. It was not until February 2010 that I was told that this was not correct, and on 12 March 2010 I was told that if I wanted to receive the full pension, I would need to pay £5,214.03 (£3128.42 net of tax relief) into the pension fund before the General Election. Against the background of the withholding of my resettlement grant, which I would otherwise have received after the election, and the ongoing legal costs which I continue to incur, to fight my case since the police investigation commencement, I was simply not in a position to pay this money. I have therefore lost my entitlement to receive an additional £10/week (index linked), for life, and my wife, should I die first, to more than half of that additional sum, as a consequence of the decision about the resettlement grant.

33.  I received an apology from the Trustees on 27 October 2010, but of course that does not reinstate the 'lost' payments.

34.  Conclusions. The Committee has previously accepted that I acted in good faith at all times, and that I never sought to conceal the lets of the Colchester house. In summary, my continued designation of that house as my "main home" was based on my and my wife's attachment to, and links with, the house and the area, coupled with our belief that our inability to live in the house 'full-time' was a temporary expedient as a result of my wife's ill-health It, as our "main home" was, for us, a matter of fact. My belief that the arrangements were fully in order was supported by the conversations which I had with the Fees Office. It has always been accepted that "it is conceivable that a Member might well have been advised that there was no rule which prevented him or her from renting out on a temporary basis". The note of 27.3.2009 demonstrates that it is not merely "conceivable" but highly probable that advice was actually given, but there was a more general attitude that the use made of the main home was not a concern for the Fees Office since no claims for public funds were being made against it. Furthermore, this attitude was a material factor in the situation which developed. My errors in failing to give further consideration to the situation caused by my wife's ill-health have now to be seen in that light (as well as in the light of the other stresses on me caused by my wife's ill-health, in particular).

35.  That said, I recognise that a Member is ultimately responsible for the claims made. I have already made a full apology to the House, as recommended by the Committee. But in assessing culpability, that responsibility has to be balanced against all the 'mitigating' factors which I have tried to set out above.

36.  In all the circumstances, I would suggest, first, that the circumstances enable you to reassess the judgment formed on the severity of the breach. It was completely inadvertent, and it cannot properly be characterised as "particularly serious" one.

37.  Second, given all the circumstances discussed above, I would respectfully suggest that the sanctions applied, and in particular, the withholding of my resettlement grant in full, was unduly harsh and disproportionate. I would suggest that the desire to ensure that the public purse does not suffer as a result of any errors should be balanced against all the extenuating factors I have tried to set out above, including the fact that I have always acted honestly and in good faith. The fact that my entitlement to the resettlement grant has accrued over 27 years, and that I lost any prospect of re-election as a result of this affair is also highly material. I have also pointed out that another error of the House's authorities, this time about my pension rights, has recently cost me dear.

38.  In the light of all the matters I have mentioned, I would urge you to follow any reassessment of the circumstances of this matter by concluding that the recommendation to withhold the resettlement in grant in full, was too severe. I would ask you to reinstate it in its entirety; or, failing that, to recommend that a substantial proportion be restored to me.

39.  May I also request that you affirm that I acted in good faith so that I may regain some of the respect which I have lost due to this case, a loss I feel particularly keenly and that what I thought (and indeed what the Fees Office staff thought) was proper, throughout, in all the circumstances.

Encs.

1.  Met Police 20th May 2010

2.  Pension correspondence—

9th Dec 2005

12th March 2010

4th May 2010

15th June 2010

24th June 2010

Letter from [***], Detective Superintendent, Specialist Crime Directorate, Metropolitan Police to Mr Harry Cohen, 20 May 2010

As you are aware the Metropolitan Police Service requested copies of the expense claims submitted by you to the House of Commons in order that allegations of inappropriate claims relating to ACA allowances could be investigated.

Further to the verbal notification via your solicitor [***], this letter is to inform you that this police investigation has concluded.

This outcome only relates to the specific allegations that you inappropriately c1aimed allowances for your constituency address when you were unable to occupy your primary residence, as it was occupied by a third party.

If new information comes to light or if further allegations are made then I will be duty bound to consider them.

Letter from [***], Head of Pensions, The Parliamentary Contributory Pension Fund to Mr Harry Cohen, 9 December 2005

The Parliamentary Contributorv Pension Fund (PCPF)

Transfer of Pension Benefits—Local Government Pension Scheme

I write to confirm that you have been credited with 6 years 18 days service in the PCPF, and a cheque for £81,004.57 has been received from Haringey Council.

This will be minuted at the next meeting of the Trustees of the PCPF. You purchased this service at a 50ths-accrual rate. Any subsequent changes to the scheme accrual rate may result in a subsequent change to the number of years and/or days that you have been credited. Any such change would not alter the monetary worth of your pension.

You should also note that current scheme regulations do not utilise transferred-in service for the purposes of an 'abated' (reduced) pension. It is only actual service in the basic parliamentary scheme that counts in this case.

As a serving member it has been calculated that you will reach the maximum pension limit of 2/3rds final salary on 05 October 2009 and will cease to make payments into the PCPF as from 06 October 2009.

Appropriate steps will be taken nearer this date to cease deductions from your salary in respect of your basic scheme service and you will be informed by letter nearer the time.

You may telephone me on 0207 219 [***] if you would like to discuss any aspect of your pension with me.

Letter from [***], Pension Officer, Parliamentary Contributory Pension Fund to Mr Harry Cohen, 12 March 2010

Parliamentary Contributory Pension Fund (PCPF)

Change of Pension Build Up Rate

Thank you for your phone call earlier this week.

I have now spoken to [***], Head of Pensions, and confirm that if you decide to switch to 1/40ths pension build up rate, you will have to pay £5,214.03 gross (£3128.42 net assuming tax relief at 40%) owing to the PCPF, before you cease to serve as an MP, at the General Election. If you elect to switch, but do not pay the arrears owed, we would not be in a position to start payment of your pension until this money was paid.

If you decide you want to switch your pension build up rate in March, I would need you to complete and return the attached Switching Form by Monday 15 March. You can then repay the entire gross amount by cheque, making the cheques payable to the Trustees of the PCPF'. You will then be able to claim tax relief from HRMC when you complete your tax return.

If you have any questions about this letter or your PCPF pension please contact me.

Letter from Mr Harry Cohen to [***], Pensions Unit, Department of Resources, House of Commons, 4 May 2010

I appreciated the recent meeting with yourself and [***]. After his comments, as you know I do not intend to take my complaint any further.

However, in clearing my manual files I came across this letter from [***] (copy enclosed), then Head of Pensions, dated 9 December 2005.

You will note the fourth paragraph "As a serving member it has been calculated that you will reach the maximum pension limit of 2/3rds final salary on 5 October 2009 and will cease to make payments into the PCPF as from 6 October 2009."

Please will you tell me when that situation changed and for what reason(s).

Also, my file record shows that it was thought that my transfer from Haringey into the PCPF would be about 7 years. The actual transfer of 6 years 18 days was well short of that. Also, my record shows that I was eligible to receive the Haringey pension at age 60, not 65. I wonder if this was taken into account in the transfer calculation. These factors make me wonder if the transfer-in calculation was correct. Do you, or [***], have any comment on that.

Letter from [***], Pensions Unit, Department of Resources, House of Commons to Mr Harry Cohen, 15 June 2010

Parliamentary Contributory Pension Fund

Further to my letter dated 27 May 2010, I have now received your file from rpmi.

Unfortunately there are no calculations to back up the data in [***]'s letter dated 9 December 2005 regarding the date at which you would reach your 2/3rds limit. As such I can only assume that this was a typing error. I am sorry for any inconvenience the incorrect information has caused you.

With regards to your transfer from Haringey, I confirm that the retirement age under the Haringey County Council pension scheme would have been taken into consideration by them when calculating the transfer value. Previous correspondence on your file confirms that you were originally advised that you would receive 6 years and 18 days service for transferring your pension, copies of correspondence are enclosed.

Letter from Mr Harry Cohen to the Chairman, Parliamentary Contributory Pension Fund, House of Commons, 24 June 2010

I enclose, for your perusal, self-explanatory recent correspondence regarding my Parliamentary pension.

Having worked 27 years as an MP and adding my previous employment pension monies, I expected to be able to retire on the full pension from the Parliamentary Contributory Pension Fund like so many other MPs in a similar position. I draw your attention, specifically, to the 9 December 2005 letter to me from [***], then Head of Pensions. It indicated that I would reach the maximum pension limit on 5 October 2009.

Only in February of this year was any written indication given that this was not, apparently, the case and a large sum of money would have to be paid by me to achieve the full pension. I was not in a position to pay this large sum at such short notice.

Email and written correspondence failed to elicit a written apology for what I consider a poor level of service in failing to communicate vitally important information to me in reasonable time. Email correspondence of mine received an inaccurate response that not only had no idea of the substance of [***]'s letter, but also of the effect of the transfer across. When I personally visited the Pensions Department (to ensure that I received my pension, which was actually being threatened to be paid on time, because I had complained) I did elicit an apology of sorts to my face. At the time it I felt begrudging, but (despite losing the equivalent of £10 a week for the rest of my life) I accepted it rather than take the matter to The Pensions Regulator (Ombudsman) which I had in mind to do.

You will now note from the latest correspondence, that [***]'s letter is "assumed" to be a "typing error". I do not believe or accept that at all.

It adds to my belief that the apology was begrudging and not a proper one. Even in this latest letter, I have suffered more than "inconvenience" due to so-called "incorrect information".

I want to bring this matter to a conclusion. I could still take the matter to the pensions ombudsman and I actually think it would be reasonable to call upon your Committee to grant me some form of compensation, perhaps an ex gratia payment toward the loss.

However, as stated before, I will accept a proper, full, unmodified, genuine apology. Please place this matter before your Fund Committee. I want that genuine, unequivocal apology and I want it to see it in the minutes of your Committee. If that does not happen I will refer this matter to the pensions ombudsman to try to get the matter finished properly.

Please do the decent thing as requested.



 
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