Written evidence from Lucy Huff
I am writing to you regarding a recent experience
at the toll booth on the old Severn Bridge.
I was not travelling in my car and forgot that
I did not have my TAG with me. Unfortunately I did not have any
cash with me either. I had gone past the last exit when I realised
this was the case.
As you know credit cards are not accepted despite
the large amount the toll is and that most people carry credit
and debit cards with them at all times.
I asked the lady at the toll if I could turn
around and get some money from the local service station. I was
informed that this was not allowed. However, living in Chepstow
I know many people who have found themselves in any similar situation
that have been allowed to turn around.
I was then asked to fill in a form with my name
and address which I did, and noticed that I had to pay an extra
£5 admin fee.
I think this is outrageous, I have not done
anything illegal, just forgotten something after a busy day at
work. I understand that the Severn bridge company have a right
to ask for a fee but punishing people for been forgetful is not
really fair, especially since my family already pay them at least
£90 a month, just to go to work and back.
I also wonder why some people in this situation
are allowed to turn around and I was not.
I would be grateful to hear your opinion on
this matter. If you agree with me then I wonder if there is anything
you can do to help change the situation.
September 2010
| 
