Administration Committee - First Report
Catering and Retail Services in the House of Commons

---

Here you can browse the report together with the Proceedings of the Committee. The published report was ordered by the House of Commons to be printed 28 March 2011.

Contents

Terms of Reference

1 Introduction

2 Catering to the House

3 The Catering and Retail Service

The purpose of the Service

Who eats where?

Rising demand

Sitting hours of the House

4 Managing the service

Subsidy and savings

Staffing the service

Paying the staff

Staffing efficiently

In house or outsourced

Staff efficiencies

Gross profit levels

Prices

The impact on staff

Quality, value and convenience

Staff loyalty schemes

Quality

Service

Internal marketing

Made-to-order sandwiches

VAT exemption

5 Individual Outlets on the Estate

Access to facilities

Members only

Dining rooms

Members' Dining Room

Strangers' Dining Room, Adjournment and Churchill Room

Cafeterias

Members' Tea Room

Terrace Cafeteria

Debate

Bellamy's Cafeteria

7 Millbank

Portcullis Cafeteria

6th Floor Cafeteria

Moncrieffs

Moncrieffs table service

Moncrieffs Self-Service cafeteria

Moncrieffs cafebar

Despatch Box

Pugin Room

Jubilee Cafeteria

Bars

Strangers' Bar

Smoking Room

6 Revenue raising

Retail

Souvenirs

Internet sales

The public

Banqueting and events

7 House of Lords

Two Houses; two services

Co-operation

Joined-up thinking

8 Conclusion

Conclusions and recommendations

Formal Minutes

Witnesses

List of printed written evidence

List of additional written evidence

Oral and Written Evidence
8 November 2010
22 November 2010
29 November 2010
6 December 2010
13 December 2010
17 January 2011
Written Evidence

---

---

Prepared 10 May 2011